IT service climate-an essential managerial tool to improve client satisfaction with IT service quality

Information Systems Management

Volumn 28, Issue 2, 2011, Pages 174-179

  Jia, Ronnie ^a   Reich, Blaize Horner ^b  

^a SOUTHERN ILLINOIS UNIVERSITY   (United States)

^b SIMON FRASER UNIVERSITY   (Canada)

Author keywords

Climate; IT service climate; Service climate; Service quality; SERVQUAL; User satisfaction

Indexed keywords

EID: 79953836724     PISSN: 10580530     EISSN: None     Source Type: Journal    
DOI: 10.1080/10580530.2011.562401     Document Type: Article

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