Customer Experiences with Economy Hotels in China: Evidence from Mystery Guests

Journal of Hospitality Marketing and Management

Volumn 23, Issue 3, 2014, Pages 266-293

  Liu, Zhaoping ^b   Hsu, Cathy H C ^b  

^a Sam)   (Australia)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

China; economy hotel; experience; mystery shopping

Indexed keywords

EID: 84897643443     PISSN: 19368623     EISSN: 19368631     Source Type: Journal    
DOI: 10.1080/19368623.2013.787919     Document Type: Article

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