Satisficing data envelopment analysis: An application to SERVQUAL efficiency

Measurement: Journal of the International Measurement Confederation

Volumn 51, Issue 1, 2014, Pages 71-80

  Charles, Vincent ^a   Kumar, Mukesh ^a  

^a PONTIFICIA UNIVERSIDAD CATÓLICA DEL PERÚ   (Peru)

Author keywords

Data envelopment analysis; Service performance; SERVQUAL

Indexed keywords

COMMERCE; DATA ENVELOPMENT ANALYSIS; DIGITAL STORAGE; EFFICIENCY; STOCHASTIC SYSTEMS;

COMPETITIVE MARKETS; PRIMARY DATA; REGULATORY AUTHORITIES; RELATIVE EFFICIENCY; SERVICE PERFORMANCE; SERVICE QUALITY; SERVQUAL; STOCHASTIC NOISE;

QUALITY OF SERVICE;

EID: 84894247798     PISSN: 02632241     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.measurement.2014.01.023     Document Type: Article

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