Measuring service quality of conventional and Islamic banks: A comparative analysis

International Journal of Quality and Reliability Management

Volumn 28, Issue 8, 2011, Pages 822-840

  Taap, Manshor Amat ^a   Chong, Siong Choy ^a   Kumar, Mukesh ^b   Fong, Tat Kee ^c  

^a Asian Institute of Finance   (Malaysia)

^b CENTRUM CATÓLICA GRADUATE BUSINESS SCHOOL   (Peru)

^c MANAGEMENT AND SCIENCE UNIVERSITY   (Malaysia)

Author keywords

Banking; Conventional banks; Dominance analysis technique; Islamic banks; Malaysia; Service quality; SERVQUAL model

Indexed keywords

EID: 80052619805     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656711111162505     Document Type: Article

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