메뉴 건너뛰기




Volumn 10, Issue 1, 2014, Pages 1-20

A meta-narrative review of recorded patient-pharmacist interactions: Exploring biomedical or patient-centered communication?

Author keywords

Audio recordings; Biomedical; Patient centered care; Patient pharmacist interactions; Video recordings

Indexed keywords

AUDIO RECORDINGS; BIOMEDICAL; CLINICAL COMPETENCE; COUNSELING; HUMAN; HUMAN RELATION; INTERPERSONAL COMMUNICATION; METHODOLOGY; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PATIENT-PHARMACIST INTERACTIONS; PHARMACIST; PHARMACY; PROFESSIONAL STANDARD; REVIEW; VIDEO RECORDINGS;

EID: 84888873190     PISSN: 15517411     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.sapharm.2013.03.002     Document Type: Review
Times cited : (67)

References (73)
  • 1
    • 84855161932 scopus 로고    scopus 로고
    • Patient counseling practices in U.S. pharmacies: effects of having pharmacists hand the medication to the patient and state regulations on pharmacist counseling
    • Kimberlin C.L., Jamison A.N., Linden S., Winterstein A.G. Patient counseling practices in U.S. pharmacies: effects of having pharmacists hand the medication to the patient and state regulations on pharmacist counseling. J Am Pharm Assoc 2011, 51:527-534.
    • (2011) J Am Pharm Assoc , vol.51 , pp. 527-534
    • Kimberlin, C.L.1    Jamison, A.N.2    Linden, S.3    Winterstein, A.G.4
  • 2
    • 77954706330 scopus 로고    scopus 로고
    • Do researchers use pharmacists' communication as an outcome measure? A scoping review of pharmacist involvement in diabetes care
    • Babinec P.M., Rock M.J., Lorenzetti D.L., Johnson J.A. Do researchers use pharmacists' communication as an outcome measure? A scoping review of pharmacist involvement in diabetes care. Int J Pharm Pract 2010, 18:183-189.
    • (2010) Int J Pharm Pract , vol.18 , pp. 183-189
    • Babinec, P.M.1    Rock, M.J.2    Lorenzetti, D.L.3    Johnson, J.A.4
  • 3
    • 33745154859 scopus 로고    scopus 로고
    • Conceptualizing and measuring pharmacist-patient communication: a review of published studies
    • Shah B., Chewning B.A. Conceptualizing and measuring pharmacist-patient communication: a review of published studies. Res Social Adm Pharm 2006, 2:153-185.
    • (2006) Res Social Adm Pharm , vol.2 , pp. 153-185
    • Shah, B.1    Chewning, B.A.2
  • 4
    • 0038450975 scopus 로고    scopus 로고
    • Patient involvement in pharmaceutical care: conceptual framework
    • Chewning B.A. Patient involvement in pharmaceutical care: conceptual framework. Am J Pharm Educ 1997, 61:394-401.
    • (1997) Am J Pharm Educ , vol.61 , pp. 394-401
    • Chewning, B.A.1
  • 5
    • 33646093955 scopus 로고    scopus 로고
    • 'She gave it her best shot right away': patient experiences of biomedical and patient-centered communication
    • Swenson S.L., Zettler P., Lo B. 'She gave it her best shot right away': patient experiences of biomedical and patient-centered communication. Patient Educ Couns 2006, 61:200-211.
    • (2006) Patient Educ Couns , vol.61 , pp. 200-211
    • Swenson, S.L.1    Zettler, P.2    Lo, B.3
  • 6
    • 0030051332 scopus 로고    scopus 로고
    • Medication decision-making and management: a client-centered model
    • Chewning B.A., Sleath B.L. Medication decision-making and management: a client-centered model. Soc Sci Med 1996, 42:389-398.
    • (1996) Soc Sci Med , vol.42 , pp. 389-398
    • Chewning, B.A.1    Sleath, B.L.2
  • 7
    • 79958771044 scopus 로고    scopus 로고
    • The medication experience: preliminary evidence of its value for patient education and counseling on chronic medications
    • Shoemaker S.J., Ramalho de Oliveira D., Alves M., Ekstrand M. The medication experience: preliminary evidence of its value for patient education and counseling on chronic medications. Patient Educ Couns 2011, 83:443-450.
    • (2011) Patient Educ Couns , vol.83 , pp. 443-450
    • Shoemaker, S.J.1    Ramalho de Oliveira, D.2    Alves, M.3    Ekstrand, M.4
  • 8
    • 77952300830 scopus 로고    scopus 로고
    • Medication therapy management: 10 years of experience in a large integrated health care system
    • Ramalho de Oliveira D., Brummel A.R., Miller D.B. Medication therapy management: 10 years of experience in a large integrated health care system. JManag Care Pharm 2010, 16:185-189.
    • (2010) JManag Care Pharm , vol.16 , pp. 185-189
    • Ramalho de Oliveira, D.1    Brummel, A.R.2    Miller, D.B.3
  • 9
    • 0031743233 scopus 로고    scopus 로고
    • Doctor-patient communication and patient satisfaction: a review
    • Williams S., Weinman J., Dale J. Doctor-patient communication and patient satisfaction: a review. Fam Pract 1998, 15:480-492.
    • (1998) Fam Pract , vol.15 , pp. 480-492
    • Williams, S.1    Weinman, J.2    Dale, J.3
  • 11
    • 0028998128 scopus 로고
    • Effective physician-patient communication and health outcomes: a review
    • Stewart M.A. Effective physician-patient communication and health outcomes: a review. Can Med Assoc J 1995, 152:1423-1433.
    • (1995) Can Med Assoc J , vol.152 , pp. 1423-1433
    • Stewart, M.A.1
  • 12
    • 0034538530 scopus 로고    scopus 로고
    • Visit-specific expectations and patient-centered outcomes: a literature review
    • Rao J.K., Weinberger M., Kroenke K. Visit-specific expectations and patient-centered outcomes: a literature review. Arch Fam Med 2000, 9:1148-1155.
    • (2000) Arch Fam Med , vol.9 , pp. 1148-1155
    • Rao, J.K.1    Weinberger, M.2    Kroenke, K.3
  • 13
    • 0024637479 scopus 로고
    • Assessing the effects of physician-patient interactions on the outcomes of chronic disease
    • Kaplan S.H., Greenfield S., Ware J.E. Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Med Care 1989, 27:110-127.
    • (1989) Med Care , vol.27 , pp. 110-127
    • Kaplan, S.H.1    Greenfield, S.2    Ware, J.E.3
  • 14
    • 0031052862 scopus 로고    scopus 로고
    • Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons
    • Levinson W., Roter D.L., Mullooly J.P., Dull V.T., Frankel R.M. Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons. J Am Med Assoc 1997, 277:553-559.
    • (1997) J Am Med Assoc , vol.277 , pp. 553-559
    • Levinson, W.1    Roter, D.L.2    Mullooly, J.P.3    Dull, V.T.4    Frankel, R.M.5
  • 15
    • 70349237221 scopus 로고    scopus 로고
    • Patient-centered care: it's about time
    • Berger B.A. Patient-centered care: it's about time. Am J Pharm Educ 2009, 73:91.
    • (2009) Am J Pharm Educ , vol.73 , pp. 91
    • Berger, B.A.1
  • 16
    • 69449090037 scopus 로고    scopus 로고
    • A review of counseling practices on prescription medicines in community pharmacies
    • Puspitasari H.P., Aslani P., Krass I. A review of counseling practices on prescription medicines in community pharmacies. Res Social Adm Pharm 2009, 5:197-210.
    • (2009) Res Social Adm Pharm , vol.5 , pp. 197-210
    • Puspitasari, H.P.1    Aslani, P.2    Krass, I.3
  • 17
    • 0031712424 scopus 로고    scopus 로고
    • Patient education in 20 Dutch community pharmacies: analysis of audiotaped patient contacts
    • Blom L., Jonkers R., Kok G., Bakker A. Patient education in 20 Dutch community pharmacies: analysis of audiotaped patient contacts. Int J Pharm Pract 1998, 6:72-76.
    • (1998) Int J Pharm Pract , vol.6 , pp. 72-76
    • Blom, L.1    Jonkers, R.2    Kok, G.3    Bakker, A.4
  • 18
    • 84991198154 scopus 로고
    • A preliminary investigation of the interaction between UK and US community pharmacists and their prescription clients
    • Evans W.S., John D.N. A preliminary investigation of the interaction between UK and US community pharmacists and their prescription clients. Int J Pharm Pract 1995, 3:157-162.
    • (1995) Int J Pharm Pract , vol.3 , pp. 157-162
    • Evans, W.S.1    John, D.N.2
  • 19
    • 0029926441 scopus 로고    scopus 로고
    • Verbal interactions between elderly people and community pharmacists about prescription medicines
    • Livingstone C. Verbal interactions between elderly people and community pharmacists about prescription medicines. Int J Pharm Pract 1996, 4:12-18.
    • (1996) Int J Pharm Pract , vol.4 , pp. 12-18
    • Livingstone, C.1
  • 20
    • 0031898941 scopus 로고    scopus 로고
    • Advice giving in community pharmacies: a response concerning methods for future research
    • Pilnick A. Advice giving in community pharmacies: a response concerning methods for future research. J Health Serv Res Policy 1998, 3:97-99.
    • (1998) J Health Serv Res Policy , vol.3 , pp. 97-99
    • Pilnick, A.1
  • 21
    • 0004121535 scopus 로고    scopus 로고
    • Lawrence Erlbaum Associates, Mahwah, NJ, A.A. Stone, J.S. Tukkan, C.A. Bachrach, J.B. Jobe, H.S. Kutzman, V.S. Cain (Eds.)
    • The Science of Self-report: Implications for Research and Practice 2000, Lawrence Erlbaum Associates, Mahwah, NJ. A.A. Stone, J.S. Tukkan, C.A. Bachrach, J.B. Jobe, H.S. Kutzman, V.S. Cain (Eds.).
    • (2000) The Science of Self-report: Implications for Research and Practice
  • 23
    • 39749129702 scopus 로고    scopus 로고
    • Roles of medicines counter assistants in advice giving in community pharmacies: a discourse analysis
    • Ylanne V., John D.N. Roles of medicines counter assistants in advice giving in community pharmacies: a discourse analysis. Pharm World Sci 2008, 30:199-207.
    • (2008) Pharm World Sci , vol.30 , pp. 199-207
    • Ylanne, V.1    John, D.N.2
  • 26
    • 63149166719 scopus 로고    scopus 로고
    • "Tell me so I know you understand": pharmacists' verification of patients' comprehension of antiretroviral dosage instructions in a cross-cultural context
    • Watermeyer J., Penn C. "Tell me so I know you understand": pharmacists' verification of patients' comprehension of antiretroviral dosage instructions in a cross-cultural context. Patient Educ Couns 2009, 75:205-213.
    • (2009) Patient Educ Couns , vol.75 , pp. 205-213
    • Watermeyer, J.1    Penn, C.2
  • 27
    • 79960360498 scopus 로고    scopus 로고
    • "Now here come the pills that are going to save your life": pharmacists' discussions of antiretroviral drugs in a context of life and death
    • Watermeyer J. "Now here come the pills that are going to save your life": pharmacists' discussions of antiretroviral drugs in a context of life and death. AIDS Care 2011, 23:807-813.
    • (2011) AIDS Care , vol.23 , pp. 807-813
    • Watermeyer, J.1
  • 28
    • 68149124273 scopus 로고    scopus 로고
    • The organization of pharmacist-patient interactions in an HIV/aids clinic
    • Watermeyer J., Penn C. The organization of pharmacist-patient interactions in an HIV/aids clinic. J Pragmatics 2009, 41:2053-2071.
    • (2009) J Pragmatics , vol.41 , pp. 2053-2071
    • Watermeyer, J.1    Penn, C.2
  • 29
    • 0030810444 scopus 로고    scopus 로고
    • Variation within community pharmacy. Part 1. responding to requests for over-the-counter medicines
    • Bissell P., Ward P.R., Noyce P.R. Variation within community pharmacy. Part 1. responding to requests for over-the-counter medicines. J Soc Adm Pharm 1997, 14:1-15.
    • (1997) J Soc Adm Pharm , vol.14 , pp. 1-15
    • Bissell, P.1    Ward, P.R.2    Noyce, P.R.3
  • 30
    • 77955660102 scopus 로고    scopus 로고
    • Exploring pharmacists' communication with customers through screening services
    • Cavaco A.M., Romano J. Exploring pharmacists' communication with customers through screening services. Patient Educ Couns 2010, 80:377-383.
    • (2010) Patient Educ Couns , vol.80 , pp. 377-383
    • Cavaco, A.M.1    Romano, J.2
  • 31
    • 0141961182 scopus 로고    scopus 로고
    • What are we saying? Content and organization of patient counseling by community pharmacists
    • Deschamps M., Dyck A., Taylor J. What are we saying? Content and organization of patient counseling by community pharmacists. Can Pharm J 2003, 136:42-47.
    • (2003) Can Pharm J , vol.136 , pp. 42-47
    • Deschamps, M.1    Dyck, A.2    Taylor, J.3
  • 33
    • 0027096699 scopus 로고
    • Community pharmacists and health promotion: a study of consultations between pharmacists and clients
    • Smith F. Community pharmacists and health promotion: a study of consultations between pharmacists and clients. Health Promot Int 1992, 7:249-255.
    • (1992) Health Promot Int , vol.7 , pp. 249-255
    • Smith, F.1
  • 34
    • 0025108911 scopus 로고
    • Community pharmacy: a method of assessing quality of care
    • Smith F.J., Salkind M.R., Jolly B.C. Community pharmacy: a method of assessing quality of care. Soc Sci Med 1990, 31:603-607.
    • (1990) Soc Sci Med , vol.31 , pp. 603-607
    • Smith, F.J.1    Salkind, M.R.2    Jolly, B.C.3
  • 35
    • 84991138906 scopus 로고
    • Referral of clients by community pharmacists in primary care consultations
    • Smith F.J. Referral of clients by community pharmacists in primary care consultations. Int J Pharm Pract 1993, 2:86-89.
    • (1993) Int J Pharm Pract , vol.2 , pp. 86-89
    • Smith, F.J.1
  • 36
    • 33845920009 scopus 로고    scopus 로고
    • The use of consultation skills assessment tools in pharmacist-patient consultations
    • Greenwood K., Howe A., Holland R. The use of consultation skills assessment tools in pharmacist-patient consultations. Int J Pharm Pract 2006, 14:277-282.
    • (2006) Int J Pharm Pract , vol.14 , pp. 277-282
    • Greenwood, K.1    Howe, A.2    Holland, R.3
  • 37
    • 84856591534 scopus 로고    scopus 로고
    • Pilot study to develop and test a generic peer feedback instrument to review videotaped consultations in primary care
    • McMillan R., Cameron N., Power A. Pilot study to develop and test a generic peer feedback instrument to review videotaped consultations in primary care. Qual Prim Care 2011, 19:347-354.
    • (2011) Qual Prim Care , vol.19 , pp. 347-354
    • McMillan, R.1    Cameron, N.2    Power, A.3
  • 38
    • 77956936237 scopus 로고    scopus 로고
    • Developing and validating a tool for assessment of pharmacist prescribers' consultations
    • Stewart D., George J., Bond C., et al. Developing and validating a tool for assessment of pharmacist prescribers' consultations. Fam Pract 2010, 27:520-526.
    • (2010) Fam Pract , vol.27 , pp. 520-526
    • Stewart, D.1    George, J.2    Bond, C.3
  • 39
    • 0030970712 scopus 로고    scopus 로고
    • Use of non-prescription advice offered to the public by community pharmacists
    • Evans S.W., John D.N., Bloor M.J., Luscombe D.K. Use of non-prescription advice offered to the public by community pharmacists. Int J Pharm Pract 1997, 5:16-25.
    • (1997) Int J Pharm Pract , vol.5 , pp. 16-25
    • Evans, S.W.1    John, D.N.2    Bloor, M.J.3    Luscombe, D.K.4
  • 40
    • 23544457159 scopus 로고
    • Studying communication between community pharmacists and their customers
    • Wilson M., Robinson E.J., Ellis A., Blenkinsopp A., Panton R. Studying communication between community pharmacists and their customers. Pharm J 1989, 243(Suppl):R45.
    • (1989) Pharm J , vol.243 , Issue.S
    • Wilson, M.1    Robinson, E.J.2    Ellis, A.3    Blenkinsopp, A.4    Panton, R.5
  • 41
    • 33644655911 scopus 로고    scopus 로고
    • Patient evaluations of pharmacist performance with variations in attire and communication levels
    • Bentley J.P., Stroup L.J., Wilkin N.E., Bouldin A.S. Patient evaluations of pharmacist performance with variations in attire and communication levels. JAm Pharm Assoc 2005, 45:600-607.
    • (2005) JAm Pharm Assoc , vol.45 , pp. 600-607
    • Bentley, J.P.1    Stroup, L.J.2    Wilkin, N.E.3    Bouldin, A.S.4
  • 43
    • 0036221424 scopus 로고    scopus 로고
    • Changing pharmacists' and pharmacist assistants' practice in dealing with direct requests for non-prescription analgesics
    • Sigrist T., Benrimoj S.I., Hersberger K., Langford J. Changing pharmacists' and pharmacist assistants' practice in dealing with direct requests for non-prescription analgesics. Int J Pharm Pract 2002, 10:23-29.
    • (2002) Int J Pharm Pract , vol.10 , pp. 23-29
    • Sigrist, T.1    Benrimoj, S.I.2    Hersberger, K.3    Langford, J.4
  • 44
    • 58149165205 scopus 로고    scopus 로고
    • Audio taping simulated patient encounters in community pharmacy to enhance the reliability of assessments
    • Werner J.B., Benrimoj S.I. Audio taping simulated patient encounters in community pharmacy to enhance the reliability of assessments. Am J Pharm Educ 2008, 72:1-7.
    • (2008) Am J Pharm Educ , vol.72 , pp. 1-7
    • Werner, J.B.1    Benrimoj, S.I.2
  • 45
    • 0034532859 scopus 로고    scopus 로고
    • 'Strong medicine': an analysis of pharmacist consultations in primary care
    • Chen J., Britten N. 'Strong medicine': an analysis of pharmacist consultations in primary care. Fam Pract 2000, 17:480-483.
    • (2000) Fam Pract , vol.17 , pp. 480-483
    • Chen, J.1    Britten, N.2
  • 46
    • 28544450191 scopus 로고    scopus 로고
    • 'At the moment it is just a couple of eccentrics doing it': concordance in day-to-day practice
    • Leontowitsch M., Stevenson F., Nazareth I., Duggan C. 'At the moment it is just a couple of eccentrics doing it': concordance in day-to-day practice. Int J Pharm Pract 2005, 13:273-280.
    • (2005) Int J Pharm Pract , vol.13 , pp. 273-280
    • Leontowitsch, M.1    Stevenson, F.2    Nazareth, I.3    Duggan, C.4
  • 47
    • 50849083504 scopus 로고    scopus 로고
    • Over-the-counter medicines: professional expertise and consumer discourses
    • Stevenson F.A., Leontowitsch M., Duggan C. Over-the-counter medicines: professional expertise and consumer discourses. Sociol Health Illn 2008, 30:913-928.
    • (2008) Sociol Health Illn , vol.30 , pp. 913-928
    • Stevenson, F.A.1    Leontowitsch, M.2    Duggan, C.3
  • 48
    • 0034944679 scopus 로고    scopus 로고
    • Pharmacist medication history interview of elderly patients in a teaching hospital in Nigeria
    • Babalola O.O., Erhun W.O. Pharmacist medication history interview of elderly patients in a teaching hospital in Nigeria. Int J Pharm Pract 2001, 9:97-103.
    • (2001) Int J Pharm Pract , vol.9 , pp. 97-103
    • Babalola, O.O.1    Erhun, W.O.2
  • 49
    • 34249809433 scopus 로고    scopus 로고
    • "I haven't even phoned my doctor yet". The advice giving role of the pharmacist during consultations for medication review with patients aged 80 or more: qualitative discourse analysis
    • Salter C., Holland R., Harvey I., Henwood K. "I haven't even phoned my doctor yet". The advice giving role of the pharmacist during consultations for medication review with patients aged 80 or more: qualitative discourse analysis. Brit Med J 2007, 334:1101-1104.
    • (2007) Brit Med J , vol.334 , pp. 1101-1104
    • Salter, C.1    Holland, R.2    Harvey, I.3    Henwood, K.4
  • 50
    • 79952003826 scopus 로고    scopus 로고
    • Boundary and alignment in multiparty conflict talk
    • Nguyen H.T. Boundary and alignment in multiparty conflict talk. J Pragmatics 2011, 43:1755-1771.
    • (2011) J Pragmatics , vol.43 , pp. 1755-1771
    • Nguyen, H.T.1
  • 51
    • 0032332248 scopus 로고    scopus 로고
    • "Why didn't you say just that?" Dealing with issues of asymmetry, knowledge and competence in the pharmacist/client encounter
    • Pilnick A. "Why didn't you say just that?" Dealing with issues of asymmetry, knowledge and competence in the pharmacist/client encounter. Sociol Health Illn 1998, 20:29-51.
    • (1998) Sociol Health Illn , vol.20 , pp. 29-51
    • Pilnick, A.1
  • 53
    • 77955881923 scopus 로고    scopus 로고
    • Compliance and concordance during domiciliary medication review involving pharmacists and older people
    • Salter C. Compliance and concordance during domiciliary medication review involving pharmacists and older people. Sociol Health Illn 2010, 32:21-36.
    • (2010) Sociol Health Illn , vol.32 , pp. 21-36
    • Salter, C.1
  • 54
    • 0033991273 scopus 로고    scopus 로고
    • Pharmacists' evaluation of key communication skills in practice
    • Hargie O.D., Morrow N.C., Woodman C. Pharmacists' evaluation of key communication skills in practice. Patient Educ Couns 2000, 39:61-70.
    • (2000) Patient Educ Couns , vol.39 , pp. 61-70
    • Hargie, O.D.1    Morrow, N.C.2    Woodman, C.3
  • 55
    • 10044219656 scopus 로고    scopus 로고
    • Pharmacists' discussions of medication side effects: a descriptive study
    • Dyck A., Deschamps M., Taylor J. Pharmacists' discussions of medication side effects: a descriptive study. Patient Educ Couns 2005, 56:21-27.
    • (2005) Patient Educ Couns , vol.56 , pp. 21-27
    • Dyck, A.1    Deschamps, M.2    Taylor, J.3
  • 56
    • 0035605680 scopus 로고    scopus 로고
    • The interactional organization of pharmacist consultations in a hospital setting: a putative structure
    • Pilnick A. The interactional organization of pharmacist consultations in a hospital setting: a putative structure. J Pragmatics 2001, 33:1927-1945.
    • (2001) J Pragmatics , vol.33 , pp. 1927-1945
    • Pilnick, A.1
  • 57
    • 0033235296 scopus 로고    scopus 로고
    • "Patient counseling" by pharmacists: advice, information, or instruction?
    • Pilnick A. "Patient counseling" by pharmacists: advice, information, or instruction?. Sociol Quart 1999, 40:613-622.
    • (1999) Sociol Quart , vol.40 , pp. 613-622
    • Pilnick, A.1
  • 58
    • 0037306060 scopus 로고    scopus 로고
    • "Patient counselling" by pharmacists: four approaches to the delivery of counselling sequences and their interactional reception
    • Pilnick A. "Patient counselling" by pharmacists: four approaches to the delivery of counselling sequences and their interactional reception. Soc Sci Med 2003, 56:835-849.
    • (2003) Soc Sci Med , vol.56 , pp. 835-849
    • Pilnick, A.1
  • 59
    • 33751425495 scopus 로고    scopus 로고
    • Using linguistic analysis to explore medicine counter assistants' communication during consultations for nonprescription medicines
    • Garner M., Watson M.C. Using linguistic analysis to explore medicine counter assistants' communication during consultations for nonprescription medicines. Patient Educ Couns 2007, 65:51-57.
    • (2007) Patient Educ Couns , vol.65 , pp. 51-57
    • Garner, M.1    Watson, M.C.2
  • 60
    • 0034257040 scopus 로고    scopus 로고
    • Appropriateness measurement: application to advice-giving in community pharmacies
    • Bissell P., Ward P., Noyce P.R. Appropriateness measurement: application to advice-giving in community pharmacies. Soc Sci Med 2000, 51:343-359.
    • (2000) Soc Sci Med , vol.51 , pp. 343-359
    • Bissell, P.1    Ward, P.2    Noyce, P.R.3
  • 62
    • 79958767883 scopus 로고    scopus 로고
    • Analysis of pharmacist-patient communication using the Calgary-Cambridge guide
    • Greenhill N., Anderson C., Avery A., Pilnick A. Analysis of pharmacist-patient communication using the Calgary-Cambridge guide. Patient Educ Couns 2011, 83:423-431.
    • (2011) Patient Educ Couns , vol.83 , pp. 423-431
    • Greenhill, N.1    Anderson, C.2    Avery, A.3    Pilnick, A.4
  • 63
    • 75649110456 scopus 로고    scopus 로고
    • Are pharmacists the ultimate barrier to pharmacy practice change?
    • Rosenthal M., Austin Z., Tsuyuki R.T. Are pharmacists the ultimate barrier to pharmacy practice change?. Can Pharm J 2010, 143:37-42.
    • (2010) Can Pharm J , vol.143 , pp. 37-42
    • Rosenthal, M.1    Austin, Z.2    Tsuyuki, R.T.3
  • 64
    • 0032423840 scopus 로고    scopus 로고
    • Advice-giving in community pharmacy: variations between pharmacies in different locations
    • Rogers A., Hassell K., Noyce P., Harris J. Advice-giving in community pharmacy: variations between pharmacies in different locations. Health Place 1998, 4:365-373.
    • (1998) Health Place , vol.4 , pp. 365-373
    • Rogers, A.1    Hassell, K.2    Noyce, P.3    Harris, J.4
  • 65
    • 22844453428 scopus 로고    scopus 로고
    • Community pharmacy as a primary health and self-care resource: a framework for understanding pharmacy utilization
    • Hassell K., Rogers A., Noyce P. Community pharmacy as a primary health and self-care resource: a framework for understanding pharmacy utilization. Health Soc Care Comm 2000, 8:40-49.
    • (2000) Health Soc Care Comm , vol.8 , pp. 40-49
    • Hassell, K.1    Rogers, A.2    Noyce, P.3
  • 67
    • 0025107516 scopus 로고
    • Effect of a general practitioner's consulting style on patients' satisfaction: a controlled study
    • Savage R., Armstrong D. Effect of a general practitioner's consulting style on patients' satisfaction: a controlled study. Brit Med J 1990, 301:968-970.
    • (1990) Brit Med J , vol.301 , pp. 968-970
    • Savage, R.1    Armstrong, D.2
  • 68
    • 13444249500 scopus 로고    scopus 로고
    • Using interpersonal perception to characterize pharmacists' and patients' perception of pharmaceutical care
    • Assa-Eley M., Kimberlin C.L. Using interpersonal perception to characterize pharmacists' and patients' perception of pharmaceutical care. Health Commun 2005, 17:41-56.
    • (2005) Health Commun , vol.17 , pp. 41-56
    • Assa-Eley, M.1    Kimberlin, C.L.2
  • 69
    • 33847637116 scopus 로고    scopus 로고
    • Pharmacists' and patients' roles in the pharmacist-patient relationship: are pharmacists and patients reading from the same script?
    • Worley M.M., Schommer J.C., Brown L.M., et al. Pharmacists' and patients' roles in the pharmacist-patient relationship: are pharmacists and patients reading from the same script?. Res Social Adm Pharm 2007, 3:47-69.
    • (2007) Res Social Adm Pharm , vol.3 , pp. 47-69
    • Worley, M.M.1    Schommer, J.C.2    Brown, L.M.3
  • 70
    • 84860842179 scopus 로고    scopus 로고
    • Challenges to counseling customers at the pharmacy counter-Why do they exist?
    • Kaae S., Traulsen J.M., Nørgaard L.S. Challenges to counseling customers at the pharmacy counter-Why do they exist?. Res Social Adm Pharm 2011, 8:253-257.
    • (2011) Res Social Adm Pharm , vol.8 , pp. 253-257
    • Kaae, S.1    Traulsen, J.M.2    Nørgaard, L.S.3
  • 71
    • 0033899533 scopus 로고    scopus 로고
    • Enhancing care for people with asthma: the role of communication, education, training and self-management
    • Partridge M.R., Hill S.R. Enhancing care for people with asthma: the role of communication, education, training and self-management. Eur Respir J 2000, 16:333-348.
    • (2000) Eur Respir J , vol.16 , pp. 333-348
    • Partridge, M.R.1    Hill, S.R.2
  • 72
    • 35448988598 scopus 로고    scopus 로고
    • SAGE Publication, United States of America, J.W. Creswell, V. Plano Clark (Eds.)
    • Designing and Conducting Mixed Methods Research 2011, SAGE Publication, United States of America. 2nd ed. J.W. Creswell, V. Plano Clark (Eds.).
    • (2011) Designing and Conducting Mixed Methods Research
  • 73
    • 84937376344 scopus 로고    scopus 로고
    • 2. Quantitative and qualitative approaches to discourse analysis
    • Lazaraton A. 2. Quantitative and qualitative approaches to discourse analysis. Annu Rev Appl Lingui 2002, 22:32-51.
    • (2002) Annu Rev Appl Lingui , vol.22 , pp. 32-51
    • Lazaraton, A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.