Audio taping simulated patient encounters in community pharmacy to enhance the reliability of assessments

American Journal of Pharmaceutical Education

Volumn 72, Issue 6, 2008, Pages

  Werner, Joel Benjamin ^a   Benrimoj, Shalom I ^a  

^a UNIVERSITY OF SYDNEY   (Australia)

Author keywords

Assessment; Community pharmacy; Nonprescription medications; Simulated patients

Indexed keywords

ARTICLE; AUDIO RECORDING; CLINICAL PHARMACY; PATIENT ASSESSMENT; PHARMACEUTICAL CARE; RELIABILITY; SIMULATION; HEALTH CARE QUALITY; HUMAN; METHODOLOGY; PATIENT EDUCATION; PHARMACIST; PHARMACY; PROFESSIONAL STANDARD; RECORDING; STANDARD; TEACHING;

COMMUNITY PHARMACY SERVICES; HUMANS; PATIENT EDUCATION AS TOPIC; PATIENT SIMULATION; PHARMACISTS; PROFESSIONAL ROLE; QUALITY ASSURANCE, HEALTH CARE; TAPE RECORDING;

EID: 58149165205     PISSN: 00029459     EISSN: 15536467     Source Type: Journal    
DOI: 10.5688/aj7206136     Document Type: Article

References (21)

1. Morrison LJ, Colman AM, and Preston CC. Mystery customer research: cognitive processes affecting accuracy. J Market Res Soc. 1997;39:349.
2. Berger K, Eickhoff C, Schulz M, Berger K, Eickhoff C, and Schulz M. Counselling quality in community pharmacies: implementation of the pseudo customer methodology in Germany. J Clin Pharm Ther. 2005;30:45-57.
3. Watson MC, Walker A, Grimshaw J, and Bond C. Why educational interventions are not always effective: a theory-based process evaluation of a randomised controlled trial to improve nonprescription medicine supply from community pharmacies. Int J Pharm Pract. 2006;14:249-54.
4. Finn A and Kayane U. Unmasking a phantom: a psychometric assessment of mystery shopping. J Retailing. 1999;75:195-217.
5. Leeds B. Mystery shopping: from novelty to necessity. Bank Marketing. 1995;27:17.
6. Meister JC. Disney approach typifies quality service. Marketing News. 1990;24:38.
7. Beullens J, Rethans JJ, Goedhuys J, and Buntinx F. The use of standardized patients in research in general practice. Fam Pract. 1997;14:58-62.
8. Kopelow ML, Schnabl GK, and Hassard TH, et al. Assessing practicing physicians in two settings using standardized patients. Acad Med. 1992;67:S19-21.
9. Luck J, and Peabody JW. Using standardised patients to measure physicians' practice: validation study using audio recordings. BMJ. 2002;325:679.
10. Woodward CA, McConvey GA, Neufeld V, Norman GR, and Walsh A. Measurement of physician performance by standardized patients: refining techniques for undetected entry in physicians' offices. Med Care. 1985;23:1019-27.
11. Wertheimer AI, Shefter E, and Cooper RM. More on the pharmacist as a drug consultant: three case studies. Drug Intell Clin Pharm. 1973;7:58-61.
12. de Almeida Neto AC, Benrimoj SI, Kavanagh DJ, and Boakes RA. A pharmacy-based protocol and training program for non-prescription analgesics. J Soc Admin Pharm. 2000;17:83-92.
13. Norris PT. Purchasing restricted medicines in New Zealand pharmacies: results from a "mystery shopper" study. Pharm World Sci. 2002;24:149-53.
14. Watson MC, Skelton JR, Bond CM, et al. Simulated patients in the community pharmacy setting. Using simulated patients to measure practice in the community pharmacy setting. Pharm World Sci. 2004;26:32-7.
15. Neto ACD, Benrimoj SI, Kavanagh DJ, and Boakes RA. Novel educational training program for community pharmacists. Am J Pharm Educ. 2000;64:302.
16. Benrimoj SI, Werner JB, Raffaele C, Roberts AS, and Costa FA. Monitoring quality standards in the provision of nonprescription medicines from Australian Community Pharmacies: results of a national programme. Q Safety Health Care. 2007;16:354-8.
17. Austin Z, Gregory P, and Tabak D. Simulated patients vs. standardized patients in objective structured clinical examinations. Am J Pharm Educ. 2006;70(5):Article 119.
18. Roberts AS, Hopp T, Sorensen EW, et al. Understanding practice change in community pharmacy: a qualitative research instrument based on organisational theory. Pharm World Sci. 2003;25:227-34.
19. Benrimoj SI, Frommer MS, Benrimoj SI, and Frommer MS. Community pharmacy in Australia. Aust Health Rev. 2004;28:238-46.
20. Pharmaceutical Society of Australia, 2006 Professional Practice Standards version 3, Pharmaceutical Society of Australia ISBN: 0-908185-83-9, pages 151-211.
21. Benrimoj SI, Werner JB, Raffaele C, and Roberts AS. A system for monitoring quality standards in the provision of non-prescription medicines from Australian community pharmacies. Pharm World Sci. 2008;30:7.