The organization of pharmacist-patient interactions in an HIV/Aids clinic

Journal of Pragmatics

Volumn 41, Issue 10, 2009, Pages 2053-2071

  Watermeyer, Jennifer ^a   Penn, Claire ^a  

^a UNIVERSITY OF THE WITWATERSRAND   (South Africa)

Author keywords

Conversation analysis; HIV Aids; Institutional talk; Interactional organization; Patient counselling; Pharmacist

Indexed keywords

EID: 68149124273     PISSN: 03782166     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pragma.2009.02.010     Document Type: Article

References (39)

1. Andersen G. Are tag questions questions? Evidence from spoken data. Paper presented at the 19th International Computer Archive of Modern and Medieval English (ICAME) Conference. Belfast, Ireland (1998)
2. Brown P., and Levinson S. Politeness: Some Universals in Language Usage (1987), Cambridge University Press, Cambridge
3. Chick J.K. Interactional sociolinguistics and intercultural communication in South Africa. In: Mesthrie R. (Ed). Language and Social History: Studies in South African Sociolinguistics (1995), David Philip, Cape Town 230-241
4. Department of Health, 2000. The Primary Health Care Package for South Africa: a set of norms and standards. Retrieved from: http://www.doh.gov.za/docs/policy/norms/contents.html (accessed 13.02.08).
5. De Young M. A review of the research on pharmacists' patient-communication views and practices. American Journal of Pharmaceutical Education 60 Spring (1996) 60-77
6. Ellis C. Communicating with the African Patient (2004), University of Kwa-Zulu Natal Press, Scottsville
7. Dimatteo R., and Chow M. Patient adherence to pharmacotherapy: the importance of effective communication. Formulary 30 10 (1995) 596
8. Garcia P., and Cote J. Factors affecting adherence to antiretroviral therapy in people living with HIV/AIDS. Journal of the Association of Nurses in AIDS Care 14 4 (2003) 37-45
9. Garner M., and Watson M. Using linguistic analysis to explore medicine counter assistants' communication during consultations for nonprescription medicines. Patient Education and Counseling 65 1 (2007) 51-57
10. Hardy H. Adherence to antiretroviral therapy: the emerging role of HIV pharmacotherapy specialists. Journal of Pharmacy Practice 18 4 (2005) 247
11. Heath C. Body Movement and Speech in Medical Interaction (1986), Cambridge University Press, Cambridge
12. Heinz B. Backchannel responses as strategic responses in bilingual speakers' conversations. Journal of Pragmatics 35 7 (2003) 1113-1142
13. Hill H. A career as a ... specialist HIV pharmacist. Hospital Pharmacist 13 1 (2006) 15-16
14. Jefferson G. The abominable ne? An exploration of post-response pursuit of response. In: Shroder P. (Ed). Sprache Der Gegenwaart (1981), Pedagogischer Verlag Schwann, Dusseldorf 53-88
15. Jefferson G. On the sequential organisation of troubles-talk in ordinary conversation. Social Problems 35 4 (1988) 418-441
16. Jefferson G. Glossary of transcript symbols with an Introduction. In: Lerner G. (Ed). Conversation Analysis: Studies from the First Generation (2004), John Benjamins, Philadelphia 13-23
17. Kuper A. Determinants of form in seven Tswana kinship terminologies. Ethnology 17 3 (1978) 239-286
18. Lajoie S. Extending the scaffolding metaphor. Instructional Science 33 5-6 (2005) 541-557
19. Meeuwesen L., Tromp F., Schouten B., and Harmsen J. Cultural differences in managing information during medical interaction: how does the physician get a clue?. Patient Education and Counseling 67 1-2 (2007) 183-190
20. Mishra P., Hansen E., Sabroe S., and Kafle K. Adherence is associated with the quality of professional-patient interaction in Directly Observed Treatment Short-course, DOTS. Patient Education and Counseling 63 1-2 (2006) 29-37
21. Paterson D., Swindells S., Mohr J., Brester M., Vergis E., Squier C., et al. Adherence to protease inhibitor therapy and outcomes in patients with HIV infection. Annals of Internal Medicine 133 1 (2000) 21-30
22. Penn C. Factors affecting the success of mediated medical interviews in South Africa. Current Allergy and Clinical Immunology 20 2 (2007) 66-72
23. Pilnick, Alison, 1997. "Pharmacy counselling": a study of the pharmacist/patient encounter using conversation analysis. Unpublished PhD thesis, University of Nottingham, United Kingdom.
24. Pilnick A. Patient counselling by pharmacists: advice, information or instruction?. The Sociological Quarterly 40 4 (1999) 613-622
25. Pilnick A. The interactional organization of pharmacist consultations in a hospital setting: a putative structure. Journal of Pragmatics 33 12 (2001) 1927-1945
26. Pilnick A. "Patient counselling" by pharmacists: four approaches to the delivery of counselling sequences and their interactional reception. Social Science & Medicine 56 4 (2003) 835-849
27. Salter C., Holland R., Harvey I., and Henwood K. "I haven't even phoned my doctor yet." The advice giving role of the pharmacist during consultations for medication review with patients aged 80 or more: qualitative discourse analysis. British Medical Journal 334 7603 (2007) 1101-1107
28. Schneider H. Reflections on ART policy and its implementation: rebuilding the ship as we sail?. Acta Academica Supplementum 1 (2006) 17-43
29. Shah M., King S., and Patel A. Intercultural disposition and communication competence of future pharmacists. American Journal of Pharmaceutical Education 68 5 (2004) 1-5
30. Sharpe T. 'Unpacking' scaffolding: identifying discourse and multimodal strategies that support learning. Language and Education 20 3 (2006) 211-231
31. Sleath B., Roter D., Chewning B., and Svarstad B. Asking questions about medication: analysis of physician-patient interactions and physician perceptions. Medical Care 37 11 (1999) 1169-1173
32. Street R. Communication in medical encounters: an ecological perspective. In: Thompson T., Dorsey A., Miller K., and Parrott R. (Eds). The Handbook of Health Communication (2003), Lawrence Erlbaum Associates, Mahwah 63-90
33. Street R., Gordon H., and Haidet P. Physicians' communication and perceptions of patients: is it how they look, how they talk, or is it just the doctor?. Social Science and Medicine 65 3 (2007) 586-598
34. van Geert P., and Steenbeek H. The dynamics of scaffolding. New Ideas in Psychology 23 3 (2005) 115-128
35. Watermeyer, Jennifer, 2008. Pills of wisdom: an investigation of pharmacist-patient interactions in a South African antiretroviral clinic. Unpublished PhD thesis, University of the Witwatersrand, Johannesburg, South Africa.
36. Watermeyer, Jennifer, Penn, Claire, in press-a. "Come, let me show you": the use of props to enhance understanding of ARV dosage instructions in multilingual pharmacy interactions. In: Lagerwerf, L., Boer, H., Wasserman, H. (Eds.), Communicating Health in Emerging Countries: Alternative Media and Appeals in Southern Africa. SAVUSA.
37. Watermeyer, Jennifer, Penn, Claire, in press-b. "Tell me so I know you understand": pharmacists' verification of patients' comprehension of antiretroviral dosage instructions in a cross-cultural context. Patient Education and Counselling.
38. Zappa A. The role of the pharmacist in the management of HIV/AIDS. Disease Management and Health Outcomes 6 1 (1999) 19-28
39. Zimmerman D. The interactional organization of calls for emergency assistance. In: Drew P., and Heritage J. (Eds). Talk at Work: Interaction in Institutional Settings (1992), Cambridge University Press, Cambridge 418-469