Exploring pharmacists' communication with customers through screening services

Patient Education and Counseling

Volumn 80, Issue 3, 2010, Pages 377-383

  Cavaco, Afonso M ^a   Romano, João ^a  

^a RESEARCH INSTITUTE FOR MEDICINES IMED ULISBOA   (Portugal)

Author keywords

Blood pressure; Capillary cholesterol; Community pharmacy; Dialogue analysis; Pharmacist customer communication; Portugal; Screening services

Indexed keywords

ADULT; ARTICLE; AUDIO RECORDING; BLOOD PRESSURE MEASUREMENT; COMMUNICATION SKILL; CONSUMER ATTITUDE; CONSUMER HEALTH INFORMATION; CONTENT ANALYSIS; CONTROLLED STUDY; FEMALE; HEALTH SERVICE; HUMAN; INTERPERSONAL COMMUNICATION; MALE; PHARMACIST ATTITUDE; PORTUGAL; PRIORITY JOURNAL; SCREENING TEST;

EID: 77955660102     PISSN: 07383991     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pec.2010.06.028     Document Type: Article

References (33)

1. Shah B., Chewning B. Conceptualization and measuring pharmacist-patient communication: a review of published studies. Res Social Adm Pharm 2006, 2:153-185.
2. Guirguis L., Chewning B. Role theory: literature review and implications for patient-pharmacist interactions. Res Social Adm Pharm 2005, 1:483-507.
3. West R., Turner L. Introducing communication theory: analysis and application 2004, McGraw-Hill, New York, NY. 2nd ed.
4. Kairuz T., Bye L., Birdsall R., Deng T., Man L., Ross A., et al. Identifying compliance issues with prescription medicines among older people: a pilot study. Drug Aging 2008, 25:153-162.
5. Svarstad B.L., Bultman D.C., Mount J.K. Patient counseling provided in community pharmacies: effects of state regulation, pharmacist age, and busyness. J Am Pharm Assoc 2004, 44:22-29.
6. Svarstad B.L., Bultman D.C., Mount J.K., Tabak E.R. Evaluation of written prescription information provided in community pharmacies: a study in eight states. J Am Pharm Assoc 2003, 43:383-393.
7. Bradshaw M., Tomany-Korman S., Flores G. Language barriers to prescriptions for patients with limited English proficiency: a survey of pharmacies. Pediatrics 2007, 120:225-235.
8. Roter D.L. The Roter method of interaction process analysis 2006, The Johns Hopkins School of Public Health, Baltimore.
9. Montgomery A.T., Sporrong S.K., Tully M.P., Lindblad A.K. Follow-up of patients receiving a pharmaceutical care service in Sweden. J Clin Pharm Ther 2008, 33:653-662.
10. Johnson C.L., Nicholas A., Divine H., Perrier D.G., Blumenschein K., Steinke D.T. Outcomes from diabetescare: a pharmacist-provided diabetes management service. J Am Pharm Assoc 2008, 48:722-730.
11. The changes in Community Pharmacy. ROF - the Portuguese pharmaceutical society magazine, vol. 80; 2007. p .6-10.
12. Paoletti V., Raparelli V., Ferroni P., Scarno A., Trinchieri F., Basili S., et al. Arterial hypertension and cardiovascular risk: need for a combined strategy of intervention. Clin Ter 2008, 159:269-273.
13. Leonetti G., Cuspidi C. Recent knowledge on the role of diastolic blood pressure in hypertensive patients on treatment. Recenti Prog Med 2008, 99:191-199.
14. World Health Organization Regional Office for Europe Pharmacy-based hypertension management model: protocol and guidelines 2005, WHO, Copenhagen.
15. Alves L., Azevedo A. Hypercholesterolemia, eligibility for lipid-lowering therapy and therapeutic success: population-based study in a Portuguese urban population. Eur J Endocrinol 2008, 159:755-760.
16. Macedo A., Santos A., Rocha E., Perdigão C. Self-reported cerebrovascular and heart diseases and cardiovascular risk factors in Portugal: the AMALIA study. Rev Port Cardiol 2008, 27:569-580.
17. Royal Pharmaceutical Society of Great Britain. Practice guidance: cholesterol testing, London; July 2005.
18. Sleath B. Pharmacist question-asking in New Mexico community pharmacies. Am J Pharm Educ 1995, 59:374-379.
19. Sleath B. Pharmacist-patient relationships: Authoritarian, participatory, or default?. Patient Educ Couns 1996, 28:253-263.
20. Fritsch M.A., Lamp K.C. Low counseling rates in the Kansas City, Missouri, metropolitan area. Ann Pharmacother 1997, 31:985-991.
21. Kooy M.J., Dessing W.S., Kroodsma E.F., Smits S.R., Fietje E.H., Kruijtbosch M., et al. Frequency, nature and determinants of pharmaceutical consultations provided in private by Dutch community pharmacists. Pharm World Sci 2007, 29:81-89.
22. Kim Y.M., Kols A., Martin A., Silva D., Rinehart W., Prammawat S., et al. Promoting informed choice: evaluating a decision-making tool for family planning clients and providers in Mexico. Int Fam Plan Perspec 2005, 31:162-171.
23. Katz M.G., Jacobson T.A., Veledar E., Kripalani S. Patient literacy and question-asking behavior during the medical encounter: a mixed-methods analysis. J Gen Intern Med 2007, 22:782-786.
24. Roter D.L., Larson S.M., Beach M.C., Cooper L.A. Interactive and evaluative correlates of dialogue sequence: a simulation study applying the RIAS to turn taking structures. Patient Educ Couns 2008, 71:26-33.
25. Boardman H., Lewis M., Croft P., Trinder P., Rajaratnam G. Use of community pharmacies: a population-based survey. J Public Health (Oxford) 2005, 27:254-262.
26. Tully M.P., Temple B. The demographics of pharmacy's clientele-a descriptive study of the British general public. Int J Pharm Pract 1999, 7:172-181.
27. Bennett E.V., Jones I.F. Investigating health information requests in six community pharmacies. Pharm J 2000, 265:R45.
28. The Merck manual of medical information-second home edition 2003, Whitehouse Station (NJ), Merck Research Laboratories, ISBN 0-911910-35-2. 2nd ed. M.H. Beers, A.J. Fletcher, T.V. Jones, R. Porter, M. Berkwits, J.L. Kaplan (Eds.).
29. Widmaier E.P., Raff H., Vander S.K. Sherman & Luciano's human physiology-the mechanisms of body function 2004, New York, NY, McGraw-Hill, p. 394-5. 9th ed.
30. Schommer J.C. Patients' expectations and knowledge of patient counseling services that are available from pharmacists. Am J Pharm Educ 1997, 61:402-406.
31. Pilnick A. The interactional organization of pharmacist consultations in a hospital setting: a putative structure. J Pragmatics 2001, 33:1927-1945.
32. Deveugele M., Derese A., van den Brink-Muinen A., Bensing J., De Maeseneer J. Consultation length in general practice: cross sectional study in six European countries. Brit Med J 2002, 325:472.
33. Langewitz W., Nübling M., Weber H. A theory-based approach to analysing conversation sequences. Epidemiol Psichiatr Soc 2003, 12:103-108.