Service quality, service recovery, and financial performance: An analysis of the US airline industry

Advances in Management Accounting

Volumn 18, Issue , 2010, Pages 27-53

  Sim, Khim Ling ^a   Song, Chang Joon ^a   Killough, Larry N ^a  

^a NONE

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EID: 84856783823     PISSN: 14747871     EISSN: None     Source Type: Book Series    
DOI: 10.1108/S1474-7871(2010)0000018005     Document Type: Article

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