Some potential issues of service quality reporting for airlines

Journal of Air Transport Management

Volumn 12, Issue 6, 2006, Pages 293-299

  Sim, Khim Ling ^a   Koh, Hian Chye ^b   Shetty, Shekar ^c  

^a ROGER WILLIAMS UNIVERSITY   (United States)

^b SINGAPORE UNIVERSITY OF SOCIAL SCIENCES   (Singapore)

^c SALISBURY UNIVERSITY   (United States)

Author keywords

Aircraft productivity; Complaints; Mishandled baggage; Performance

Indexed keywords

AIR TRANSPORTATION; AIRCRAFT; AIRLINE INDUSTRY; AIRPORT; FACTOR PRODUCTIVITY; PERFORMANCE ASSESSMENT;

EID: 33750609761     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2006.07.004     Document Type: Article

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