Lagged influences of customer mistreatment on employee mood: Moderating roles of maladaptive emotion regulation strategies

Research on Emotion in Organizations

Volumn 9, Issue , 2013, Pages 203-224

  Zhan, Yujie ^a   Wang, Mo ^a   Shi, Junqi ^a  

^a NONE

Author keywords

Customer mistreatment; Emotion regulation; Negative mood

Indexed keywords

EID: 84887033880     PISSN: 17469791     EISSN: None     Source Type: Book Series    
DOI: 10.1108/S1746-9791(2013)0000009014     Document Type: Article

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