Knowledge management and measurement: A critical review

Journal of Knowledge Management

Volumn 17, Issue 6, 2013, Pages 873-901

  Ragab, Mohamed A F ^a   Arisha, Amr ^a  

^a DUBLIN INSTITUTE OF TECHNOLOGY   (Ireland)

Author keywords

Knowledge creation; Knowledge management; Knowledge Management Systems; Knowledge sharing; Knowledge transfer; Knowledge workers

Indexed keywords

EID: 84886555355     PISSN: 13673270     EISSN: None     Source Type: Journal    
DOI: 10.1108/JKM-12-2012-0381     Document Type: Review

References (213)

1. Ahmed, A.S.S., Omar, E.M.K. (2011), "Understanding the knowledge management-intellectual capital relationship: a two-way analysis" in Journal of Intellectual Capital, Vol. 12, No. 4, pp. 586-614.
2. Aidemark, J. (2009), "Knowledge management paradoxes" in Electronic Journal of Knowledge Management, Vol. 7, No. 1, pp. 1-10.
3. Ajmal, M., Helo, P., Kekale, T. (2010), "Critical factors for knowledge management in project business" in Journal of Knowledge Management, Vol. 14, No. 1, pp. 156-168.
4. Al-Adaileh, R.M., Al-Atawi, M.S. (2011), "Organizational culture impact on knowledge exchange: Saudi telecom context" in Journal of Knowledge Management, Vol. 15, No. 2, pp. 212-230.
5. Al-Alawi, A., Al-Marzooqi, N., Mohammed, Y. (2007), "Organizational culture and knowledge sharing: critical success factors" in Journal of Knowledge Management, Vol. 11, No. 2, pp. 22-42.
6. Alavi, M., Leidner, D.E. (2001), "Review: knowledge management and knowledge management systems: conceptual foundations and research issues" in MIS Quarterly, Vol. 25, pp. 107-136.
7. Anantatmula, V., Kanungo, S. (2010), "Modeling enablers for successful KM implementation" in Journal of Knowledge Management, Vol. 14, No. 1, pp. 100-113.
8. Andreeva, T., Kianto, A. (2012), "Does knowledge management really matter? Linking knowledge management practices, competitiveness and economic performance" in Journal of Knowledge Management, Vol. 16, No. 4, pp. 617-636.
9. Andriessen, D. (2004), Making Sense of Intellectual Capital: Designing a Method for the Valuation of Intangibles, Routledge, Abingdon.
10. Barachini, F. (2009), "Cultural and social issues for knowledge sharing" in Journal of Knowledge Management, Vol. 13, No. 1, pp. 98-110.
11. Baron, A. (2011), "Measuring human capital" in Strategic HR Review, Vol. 10, No. 2, pp. 30-35.
12. Becerra-Fernandez, I. (2000), "The role of artificial intelligence technologies in the implementation of people-finder knowledge management systems" in Knowledge-Based Systems, Vol. 13, No. 5, pp. 315-320.
13. Beesley, L., Cooper, C. (2008), "Defining knowledge management activities: towards consensus" in Journal of Knowledge Management, Vol. 12, No. 3, p. 48.
14. Bergeron, B.P. (2003), Essentials of Knowledge Management, Wiley, New York, NY.
15. Bishop, J., Bouchlaghem, D., Glass, J., Matsumoto, I. (2008), "Ensuring the effectiveness of a knowledge management initiative" in Journal of Knowledge Management, Vol. 12, No. 4, pp. 16-29.
16. Blackler, F. (1995), "Knowledge, knowledge work and organizations: an overview and interpretation" in Organization Studies, Vol. 16, No. 6, p. 1021.
17. Boda, G., Szlavik, P. (2007), "Alternative accounting to manage intellectual capital" in Electronic Journal of Knowledge Management, Vol. 5, No. 1, pp. 7-18.
18. Bontis, N. (1998), "Intellectual capital: an exploratory study that develops measures and models" in Management Decision, Vol. 36, No. 2, pp. 63-76.
19. Bontis, N. (1999), "Managing organisational knowledge by diagnosing intellectual capital: framing and advancing the state of the field" in International Journal of Technology Management, Vol. 18, No. 5, pp. 433-462.
20. Bontis, N. (2004), "National intellectual capital index: a United Nations initiative for the Arab region" in Journal of Intellectual Capital, Vol. 5, No. 1, pp. 13-39.
21. Bontis, N., Serenko, A. (2009), "A follow-up ranking of academic journals" in Journal of Knowledge Management, Vol. 13, No. 1, pp. 16-26.
22. Booker, L.D., Bontis, N., Serenko, A. (2008), "The relevance of knowledge management and intellectual capital research" in Knowledge and Process Management, Vol. 15, No. 4, pp. 235-246.
23. Brooking, A. (1996), Intellectual Capital, Thomson Learning, London.
24. Call, D. (2005), "Knowledge management - not rocket science" in Journal of Knowledge Management, Vol. 9, No. 2, pp. 19-30.
25. Carlsson, S. (2003), "Knowledge managing and knowledge management systems in inter-organizational networks" in Knowledge and process management, Vol. 10, No. 3, pp. 194-206.
26. Carlsson, S., El Sawy, O., Eriksson, I., Raven, A. (1996), "Gaining competitive advantage through shared knowledge creation: in search of a new design theory for strategic information systems", Proceedings of the 4th European Conference on Information Systems, Lisbon, 1996.
27. Carrillo, P., Robinson, H., Anumba, C., Al-Ghassani, A. (2003), "Impakt: a framework for linking knowledge management to business performance" in Electronic Journal of Knowledge Management, Vol. 1, No. 1, pp. 1-12.
28. Carson, E., Ranzijn, R., Winefield, A., Marsden, H. (2004), "Intellectual capital: mapping employee and work group attributes" in Journal of Intellectual Capital, Vol. 5, No. 3, pp. 443-463.
29. Chang Lee, K., Lee, S., Kang, I.W. (2005), "KMPI: measuring knowledge management performance" in Information & Management, Vol. 42, No. 3, pp. 469-482.
30. Chatzkel, J. (1998), "Measuring and valuing intellectual capital: from knowledge management to knowledge measurement", Journal of Systemic Knowledge Management.
31. Chen, C.J., Huang, J.W. (2007), "How organizational climate and structure affect knowledge management - the social interaction perspective" in International Journal of Information Management, Vol. 27, No. 2, pp. 104-118.
32. Chen, J., Sun, P., McQueen, R. (2010), "The impact of national cultures on structured knowledge transfer" in Journal of Knowledge Management, Vol. 14, No. 2, pp. 228-242.
33. Chen, J., Zhu, Z., Xie, H.Y. (2004), "Measuring intellectual capital: a new model and empirical study" in Journal of Intellectual Capital, Vol. 5, No. 1, pp. 195-212.
34. Chen, M., Huang, M., Cheng, Y. (2009), "Measuring knowledge management performance using a competitive perspective: an empirical study" in Expert Systems with Applications, Vol. 36, No. 4, pp. 8449-8459.
35. Chong, S.C., Salleh, K., Ahmad, S.N.S., Sharifuddin, S.-I.S.O. (2011), "KM implementation in a public sector accounting organization: an empirical investigation" in Journal of Knowledge Management, Vol. 15, No. 3, pp. 497-512.
36. Claver-Cortes, E., Zaragoza-Saez, P., Pertusa-Ortega, E. (2007), "Organizational structure features supporting knowledge management processes" in Journal of Knowledge Management, Vol. 11, No. 4, pp. 45-57.
37. Cleveland, A.B.J. (1999), "Knowledge management: why it's not an information technology issue" in Journal of Management in Engineering, Vol. 15, No. 6, p. 28.
38. Cranfield, D., Taylor, J. (2008), "Knowledge management and higher education: a UK case study" in The Electronic Journal of Knowledge Management, Vol. 6, No. 2, pp. 85-100.
39. Crilly, T., Jashapara, A., Ferlie, E. (2010), "Research utilisation & knowledge mobilisation: a scoping review of the literature", Report for the National Institute for Health Research Service Delivery and Organisation Programme, Southampton.
40. Damodaran, L., Olphert, W. (2000), "Barriers and facilitators to the use of knowledge management systems" in Behaviour & Information Technology, Vol. 19, No. 6, pp. 405-413.
41. Dani, S., Harding, J.A., Case, K., Young, R.I.M., Cochrane, S., Gao, J., Baxter, D. (2006), "A methodology for best practice knowledge management" in Journal of Engineering Manufacture, Vol. 220, No. 10, pp. 1717-1728.
42. Dave, B., Koskela, L. (2009), "Collaborative knowledge management - a construction case study" in Automation in Construction, Vol. 18, No. 7, pp. 894-902.
43. Davenport, T., Prusak, L. (2000), Working Knowledge: How Organizations Manage What They Know, Harvard Business Press, Boston, MA.
44. Delen, D., Al-Hawamdeh, S. (2009), "A holistic framework for knowledge discovery and management" in Communications of the ACM, Vol. 52, No. 6, pp. 141-145.
45. Diakoulakis, I., Georgopoulos, N., Koulouriotis, D., Emiris, D. (2004), "Towards a holistic knowledge management model" in Journal of Knowledge Management, Vol. 8, No. 1, pp. 32-46.
46. Du Plessis, M. (2005), "Drivers of knowledge management in the corporate environment" in International Journal of Information Management, Vol. 25, No. 3, pp. 193-202.
47. Du Plessis, M. (2007), "Knowledge management: what makes complex implementations successful?" in Journal of Knowledge Management, Vol. 11, No. 2, pp. 91-101.
48. Duffy, J. (2000), "Something funny is happening on the way to knowledge management" in Information Management Journal, Vol. 34, No. 4, pp. 64-68.
49. Dumay, J.C. (2012), "Grand theories as barriers to using IC concepts" in Journal of Intellectual Capital, Vol. 13, No. 1, pp. 4-15.
50. Edvinsson, L. (1997), "Developing intellectual capital at skandia" in Long Range Planning, Vol. 30, No. 3, pp. 366-373.
51. Edvinsson, L., Kivikas, M. (2007), "Intellectual capital (IC) or Wissensbilanz process: some German experiences" in Journal of Intellectual Capital, Vol. 8, No. 3, pp. 376-385.
52. Erden, Z., Von Krogh, G., Nonaka, I. (2008), "The quality of group tacit knowledge" in Journal of Strategic Information Systems, Vol. 17, No. 1, pp. 4-18.
53. Evangelista, P., Esposito, E., Lauro, V., Raffa, M. (2010), "The adoption of knowledge management systems in small firms" in Electronic Journal of Knowledge Management, Vol. 8, No. 1, pp. 33-42.
54. Fahey, L., Prusak, L. (1998), "The eleven deadliest sins of knowledge management" in California Management Review, Vol. 40, No. 3, pp. 265-276.
55. Faucher, J., Everett, A., Lawson, R. (2008), "Reconstituting knowledge management" in Journal of Knowledge Management, Vol. 12, No. 3, pp. 3-16.
56. Feng, K., Chen, E., Liou, W. (2004), "Implementation of knowledge management systems and firm performance: an empirical investigation" in Journal of Computer Information Systems, Vol. 45, No. 2, pp. 92-104.
57. Flamholtz, E.G., Bullen, M.L., Hua, W. (2002), "Human resource accounting: a historical perspective and future implications" in Management Decision, Vol. 40, No. 10, pp. 947-954.
58. Forstenlechner, I., Lettice, F., Bourne, M. (2009), "Knowledge pays: evidence from a law firm" in Journal of Knowledge Management, Vol. 13, No. 1, pp. 56-68.
59. Fugate, B.S., Stank, T.P., Mentzer, J.T. (2009), "Linking improved knowledge management to operational and organizational performance" in Journal of Operations Management, Vol. 27, No. 3, pp. 247-264.
60. Galbraith, J.K. (1969), The New Industrial State, Princeton University Press, Princeton, NJ.
61. Garcia-Perez, A., Ayres, R. (2010), "Wikifailure: the limitations of technology for knowledge sharing" in Electronic Journal of Knowledge Management, Vol. 8, No. 1, pp. 43-52.
62. Glaser, B., Strauss, A. (1967), The Discovery of Grounded Theory, Aldine Publishing, Chicago, IL.
63. Gold, A.H., Malhotra, A., Segars, A.H. (2001), "Knowledge management: an organizational capabilities perspective" in Journal of Management Information Systems, Vol. 18, No. 1, pp. 185-214.
64. Goldoni, V., Oliveira, M. (2010), "Knowledge management metrics in software development companies in Brazil" in Journal of Knowledge Management, Vol. 14, No. 2, pp. 301-313.
65. Grace, T. (2009), "Wikis as a knowledge management tool" in Journal of Knowledge Management, Vol. 13, No. 4, pp. 64-74.
66. Grant, K. (2007), "Tacit knowledge revisited, we can still learn from Polanyi" in The Electronic Journal of Knowledge Management, Vol. 5, No. 2, pp. 173-180.
67. Hallin, C., Marnburg, E. (2008), "Knowledge management in the hospitality industry: a review of empirical research" in Tourism Management, Vol. 29, No. 2, pp. 366-381.
68. Hansen, M., Nohria, N., Tierney, T. (1999), "What is your strategy for managing knowledge?" in Harvard Business Review, pp. 1-11, April.
69. Harlow, H. (2008), "The effect of tacit knowledge on firm performance" in Journal of Knowledge Management, Vol. 12, No. 1, p. 148.
70. Hawkins, S. (2001), "Intangible asset and value creation reporting... increasing transparency at Skandia" in Journal of Financial Transformation, Vol. 3, pp. 127-133.
71. Hazlett, S.-A., Mcadam, R., Gallagher, S. (2005), "Theory building in knowledge management: in search of paradigms" in Journal of Management Inquiry, Vol. 14, No. 1, pp. 31-42.
72. Heisig, P. (2002), "Presentation on European guide to good practice in knowledge management frameworks on knowledge management".
73. Heisig, P. (2009), "Harmonisation of knowledge management - comparing 160 KM frameworks around the globe" in Journal of Knowledge Management, Vol. 13, No. 4, pp. 4-31.
74. Hermanson, R.H. (1964), Accounting for Human Assets, Bureau of Business and Economic Research, Graduate School of Business Administration, Michigan State University, East Lansing, MI.
75. Hicks, R.C., Dattero, R., Galup, S.D. (2006), "The five-tier knowledge management hierarchy" in Journal of Knowledge Management, Vol. 10, No. 1, pp. 19-31.
76. Hislop, D. (2009), Knowledge Management in Organizations, Oxford University Press, Oxford.
77. Hofer-Alfeis, J. (2008), "Knowledge management solutions for the leaving expert issue" in Journal of Knowledge Management, Vol. 12, No. 4, pp. 44-54.
78. Hofstede, G., Hofstede, G.J., Minkov, M. (1991), Cultures and Organizations, McGraw-Hill, London.
79. Holsapple, C.W. (2001), "Knowledge management support of decision making" in Decision Support Systems, Vol. 31, No. 1, pp. 1-3.
80. Holsapple, C., Joshi, K. (1999), "Description and analysis of existing knowledge management frameworks", Proceedings of the 23rd Hawaii International Conference on System Sciences.
81. Holste, J.S., Fields, D. (2010), "Trust and tacit knowledge sharing and use" in Journal of Knowledge Management, Vol. 14, No. 1, pp. 128-140.
82. Hong Pew, T., David, P., Phil, H. (2008), "The evolving research on intellectual capital" in Journal of Intellectual Capital, Vol. 9, No. 4, pp. 585-608.
83. Huang, M.J., Chen, M.Y., Yieh, K. (2007), "Comparing with your main competitor: the single most important task of knowledge management performance measurement" in Journal of Information Science, Vol. 33, No. 4, pp. 416-434.
84. Ibrahim, F., Reid, V. (2009), "What is the value of knowledge management practices?" in Electronic Journal of Knowledge Management, Vol. 7, No. 5, pp. 567-574.
85. Iske, P., Boekhoff, T. (2002), The Value of Knowledge Doesn't Exist, Springer, Berlin and Heidelberg.
86. Jacobsen, K., Hofman-Bang, P., Nordby, R. Jr (2005), "IC rating" in Journal of Intellectual Capital, Vol. 6, No. 4, pp. 570-587.
87. Jakubik, M. (2007), "Exploring the knowledge landscape: four emerging views of knowledge" in Journal of Knowledge Management, Vol. 11, No. 4, pp. 6-19.
88. James, P. (2004), "Strategic management meets knowledge management: a literature review and theoretical framework", Proceedings of the 5th actKM Conference, Canberra.
89. Jesson, J., Matheson, L., Lacey, F. (2011), Doing Your Literature Review: Traditional and Systematic Techniques, Sage, Los Angeles, CA.
90. Johnson, W. (2007), "Mechanisms of tacit knowing: pattern recognition and synthesis" in Journal of Knowledge Management, Vol. 11, No. 4, pp. 123-139.
91. Kahneman, D. (2011), Thinking, Fast and Slow, Farrar, Straus and Giroux, New York, NY.
92. Kalling, T. (2003), "Knowledge management and the occasional links with performance" in Journal of Knowledge Management, Vol. 7, No. 3, pp. 67-81.
93. Kamara, J.M., Anumba, C.J., Carrillo, P.M. (2002), "A clever approach to selecting a knowledge management strategy" in International Journal of Project Management, Vol. 20, No. 3, pp. 205-211.
94. Kamhawi, E.M. (2012), "Knowledge management fishbone: a standard framework of organizational enablers" in Journal of Knowledge Management, Vol. 16, No. 5, pp. 808-828.
95. Kankanhalli, A., Tan, B. (2005), "Knowledge management metrics: a review and directions for future research" in International Journal of Knowledge Management, Vol. 1, No. 2, p. 20.
96. Kannabiran, G., Pandyan, C. (2010), "Enabling role of governance in strategizing and implementing KM" in Journal of Knowledge Management, Vol. 14, No. 3, pp. 335-347.
97. Kannan, G., Aulbur, W.G. (2004), "Intellectual capital: measurement effectiveness" in Journal of Intellectual Capital, Vol. 5, No. 3, pp. 389-413.
98. Kaplan, R., Norton, D. (1995), "Putting the balanced scorecard to work" in The Performance Measurement, Management, and Appraisal Sourcebook, pp. 66-79.
99. Khalifa, M., Yu, A., Shen, K. (2008), "Knowledge management systems success: a contingency perspective" in Journal of Knowledge Management, Vol. 12, No. 1, p. 119.
100. Kidwell, J.J., Vander Linde, K., Johnson, S.L. (2000), "Applying corporate knowledge management practices in higher education" in Educause Quarterly, Vol. 23, No. 4, pp. 28-33.
101. Kwee Keong, C. (2008), "Intellectual capital: definitions, categorization and reporting models" in Journal of Intellectual Capital, Vol. 9, No. 4, pp. 609-638.
102. Lam, A., Lambermont-Ford, J. (2010), "Knowledge sharing in organisational contexts: a motivation-based perspective" in Journal of Knowledge Management, Vol. 14, No. 1, pp. 51-66.
103. Lambe, P. (2011), "The unacknowledged parentage of knowledge management" in Journal of Knowledge Management, Vol. 15, No. 2, pp. 175-197.
104. Lang, J. (2001), "Managerial concerns in knowledge management" in Journal of Knowledge Management, Vol. 5, No. 1, pp. 43-57.
105. Leonard, D. (1995), Wellspring of Knowledge, Harvard Business School Press, Boston, MA.
106. Lerro, A., Iacobone, F.A., Schiuma, G. (2012), "Knowledge assets assessment strategies: organizational value, processes, approaches and evaluation architectures" in Journal of Knowledge Management, Vol. 16, No. 4, pp. 563-575.
107. Lev, B., Feng, G. (2001), "Intangible assets: measurement, drivers, usefulness", Advances in the Measurement of Intangible (Intellectual) Capital Conference, New York University, New York, NY.
108. Levy, M. (2009), "Web 2.0 implications on knowledge management" in Journal of Knowledge Management, Vol. 13, No. 1, pp. 120-134.
109. Levy, M., Hadar, I., Greenspan, S., Hadar, E. (2010), "Uncovering cultural perceptions and barriers during knowledge audit" in Journal of Knowledge Management, Vol. 14, No. 1, pp. 114-127.
110. Liao, S. (2003), "Knowledge management technologies and applications - literature review from 1995 to 2002" in Expert Systems with Applications, Vol. 25, No. 2, pp. 155-164.
111. Liebowitz, J., Suen, C. (2000), "Developing knowledge management metrics for measuring intellectual capital" in Journal of Intellectual Capital, Vol. 1, pp. 54-67.
112. Liebowitz, J., Wright, K. (1999), "Does measuring knowledge make 'cents'?" in Expert Systems with Applications, Vol. 17, No. 2, pp. 99-103.
113. Lin, H.-F. (2011), "Antecedents of the stage-based knowledge management evolution" in Journal of Knowledge Management, Vol. 15, No. 1, pp. 136-155.
114. Lindvall, M., Rus, I., Sinha, S. (2003), "Software systems support for knowledge management" in Journal of Knowledge Management, Vol. 7, No. 5, p. 137.
115. Ling, C.T.N. (2011), "Culture and trust in fostering knowledge-sharing", Electronic Journal of Knowledge Management, Vol. 9, No. 4.
116. Lloria, M.B. (2008), "A review of the main approaches to knowledge management" in Knowledge Management Research & Practice, Vol. 6, No. 1, pp. 77-89.
117. Lundvall, G. (1996), "The social dimension of the learning economy", Aalborg University, Faculty of Social Sciences, Aalborg, Druid working paper no. 96-1, available at: http://ssrn.com/abstract=66537 or http://dx.doi.org/10.2139/ssrn.66537.
118. Luthy, D. (1998), "Intellectual capital and its measurement", Proceedings of the Asian Pacific Interdisciplinary Research in Accounting Conference (APIRA), Osaka.
119. McIver, D., Lengnick-Hall, C.A., Lengnick-Hall, M.L., Ramachandran, I. (2012), "Integrating knowledge and knowing: a framework for understanding knowledge-in-practice" in Human Resource Management Review, Vol. 22, No. 2, pp. 86-99.
120. McQueen, R. (1998), Four Views of Knowledge and Knowledge Management, Citeseer.
121. Ma, Z., Yu, K. (2010), "Research paradigms of contemporary knowledge management studies: 1998-2007" in Journal of Knowledge Management, Vol. 14, No. 2, pp. 175-189.
122. Magnier-Watanabe, R., Benton, C., Senoo, D. (2011), "A study of knowledge management enablers across countries" in Knowledge Management Research & Practice, Vol. 9, No. 1, pp. 17-28.
123. Mahesh, K., Suresh, J.K. (2009), "Knowledge criteria for organization design" in Journal of Knowledge Management, Vol. 13, No. 4, pp. 41-51.
124. Maier, R. (2002), Knowledge Management Systems, Springer, Berlin.
125. Marr, B., Schiuma, G., Neely, A. (2004), "Intellectual capital, defining key performance indicators for organizational knowledge assets" in Business Process Management Journal, Vol. 10, No. 5, pp. 551-569.
126. Marti, J.M.V. (2001), "ICBS - Intellectual Capital Benchmarking System" in Journal of Intellectual Capital, Vol. 2, No. 2, pp. 148-165.
127. Marti, J.M.V. (2004), "Strategic Knowledge Benchmarking System (SKBS): a knowledge-based strategic management information system for firms" in Journal of Knowledge Management, Vol. 8, No. 6, pp. 31-49.
128. Martí, J.M.V. (2007), "In search of an intellectual capital comprehensive theory" in Electronic Journal of Knowledge Management, Vol. 5, No. 2, pp. 245-256.
129. Martin, W.J. (2004), "Demonstrating knowledge value: a broader perspective on metrics" in Journal of Intellectual Capital, Vol. 5, No. 1, pp. 77-91.
130. Martins, E.C., Meyer, H.W.J. (2012), "Organisational and behavioural factors that influence knowledge retention" in Journal of Knowledge Management, Vol. 16, No. 1, p. 5.
131. Mason, D., Pauleen, D. (2003), "Perceptions of knowledge management: a qualitative analysis" in Journal of Knowledge Management, Vol. 7, No. 4, pp. 38-48.
132. Massa, S., Testa, S. (2009), "A knowledge management approach to organizational competitive advantage: evidence from the food sector" in European Management Journal, Vol. 27, No. 2, pp. 129-141.
133. Mayo, A. (2001), The Human Value of the Enterprise: Valuing People as Assets: Monitoring, Measuring, Managing, Nicholas Brealey Publishing, London.
134. Metaxiotis, K., Ergazakis, K., Psarras, J. (2005), "Exploring the world of knowledge management: agreements and disagreements in the academic/practitioner community" in Journal of Knowledge Management, Vol. 9, No. 2, pp. 6-18.
135. Millar, J., Demaid, A., Quintas, P. (1997), "Trans-organizational innovation: a framework for research" in Technology Analysis & Strategic Management, Vol. 9, No. 4, pp. 399-418.
136. Mills, A.M., Smith, T.A. (2011), "Knowledge management and organizational performance: a decomposed view" in Journal of Knowledge Management, Vol. 15, No. 1, pp. 156-171.
137. Mitchell, R., Boyle, B. (2010), "Knowledge creation measurement methods" in Journal of Knowledge Management, Vol. 14, No. 1, pp. 67-82.
138. Mohamed, M., Murray, A., Mohamed, M. (2010), "The role of information and communication technology (ICT) in mobilization of sustainable development knowledge: a quantitative evaluation" in Journal of Knowledge Management, Vol. 14, No. 5, pp. 744-758.
139. Moss, G., Kubacki, K., Hersh, M., Gunn, R. (2007), "Knowledge management in higher education: a comparison of individualistic and collectivist cultures" in European Journal of Education, Vol. 42, No. 3, pp. 377-394.
140. Moteleb, A., Woodman, M. (2007), "Notions of knowledge management systems: a gap analysis" in The Electronic Journal of Knowledge Management, Vol. 5, No. 1, pp. 55-62.
141. Mouritsen, J., Larsen, H.T. (2005), "The second wave of knowledge management: the management control of knowledge resources through intellectual capital information" in Management Accounting Research, Vol. 16, No. 3, pp. 371-394.
142. Mullich, J. (2001), "Growing a knowledge management system" in EDPACS, Vol. 28, No. 12, p. 17.
143. Nicolas, R. (2004), "Knowledge management impacts on decision making process" in Journal of Knowledge Management, Vol. 8, No. 1, pp. 20-31.
144. Nonaka, I.A., Takeuchi, H.A. (1995), The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, Oxford.
145. Norton, D.P. (2001), "Managing the development of human capital", Balanced Scorecard Report, Vol. 3, No. 5.
146. O'Dell, C., Grayson, C., Essaides, N. (1998), If Only we Knew What we Know: the Transfer of Internal Knowledge and Best Practice, Simon and Schuster, London.
147. O'Donohue, W., Sheehan, C., Hecker, R., Holland, P. (2007), "The psychological contract of knowledge workers" in Journal of Knowledge Management, Vol. 11, No. 2, pp. 73-82.
148. Oguz, F., Sengün, A.E. (2011), "Mystery of the unknown: revisiting tacit knowledge in the organizational literature" in Journal of Knowledge Management, Vol. 15, No. 3, pp. 445-461.
149. Parise, S., Cross, R., Davenport, T.H. (2006), "Strategies for preventing a knowledge-loss crisis" in MIT Sloan Management Review, Vol. 47, No. 4, p. 31.
150. Paroutis, S., Saleh, A. (2009), "Determinants of knowledge sharing using Web 2.0 technologies" in Journal of Knowledge Management, Vol. 13, No. 4, pp. 52-63.
151. Oluikpe, P. (2012), "Developing a corporate knowledge management strategy" in Journal of Knowledge Management, Vol. 16, No. 6, pp. 862-878.
152. Petra, A., Annelies, W. (2012), "Disentangling value-enhancing and cost-increasing effects of knowledge management" in Journal of Knowledge Management, Vol. 16, No. 3, pp. 387-399.
153. Petty, R., Guthrie, J. (2000), "Intellectual capital literature review: measurement, reporting and management" in Journal of Intellectual Capital, Vol. 1, No. 2, pp. 155-176.
154. Polanyi, M. (1967), The Tacit Dimension, The University of Chicago Press, Chicago, IL.
155. Poston, R.S., Speier, C. (2005), "Effective use of knowledge management systems: a process model of content ratings and credibility indicators" in MIS Quarterly, Vol. 2, No. 2, pp. 221-244.
156. Pulic, A. (2000), "VAIC™ - an accounting tool for IC management" in International Journal of Technology Management, Vol. 20, No. 5, pp. 702-714.
157. Quaddus, M., Xu, J. (2005), "Adoption and diffusion of knowledge management systems: field studies of factors and variables" in Knowledge-Based Systems, Vol. 18, Nos 2-3, pp. 107-115.
158. Renzl, B. (2008), "Trust in management and knowledge sharing: the mediating effects of fear and knowledge documentation" in Omega, Vol. 36, No. 2, pp. 206-220.
159. Robinson, G., Kleiner, B.H. (1996), "How to measure an organizations intellectual capital" in Managerial Auditing Journal, Vol. 11, No. 8, pp. 36-39.
160. Romer, P.M. (1986), "Increasing returns and long-run growth" in The Journal of Political Economy, pp. 1002-1037.
161. Roos, G., Roos, J. (1997), "Measuring your company's intellectual performance" in Long Range Planning, Vol. 30, No. 3, pp. 413-426.
162. Roos, J., Edvinsson, L., Roos, G. (1998), Intellectual Capital: Navigating in the New Business Landscape, New York University Press, New York, NY.
163. Roy, R., Van Wegen, B., Steele, A. (2003), "A framework to create key performance indicators for knowledge management solutions" in Journal of Knowledge Management, Vol. 7, No. 2, pp. 46-62.
164. Ruggles, R. (1999), "The state of the notion: knowledge management in practice" in California Management Review, Vol. 40, No. 3, pp. 80-89.
165. Rynes, S.L., Bartunek, J.M., Daft, R.L. (2001), "Across the great divide: knowledge creation and transfer between practitioners and academics" in Academy of Management Journal, Vol. 44, No. 2, pp. 340-355.
166. Sangjae, L., Byung Gon, K., Hoyal, K. (2012), "An integrated view of knowledge management for performance" in Journal of Knowledge Management, Vol. 16, No. 2, pp. 183-203.
167. Schroeder, A., Pauleen, D., Huff, S. (2012), "KM governance: the mechanisms for guiding and controlling KM programs" in Journal of Knowledge Management, Vol. 16, No. 1, p. 1.
168. Schubert, P., Lincke, D., Schmid, B. (1998), "A global knowledge medium as a virtual community: the netacademy concept", Proceedings of the 4th Conference of the Association for Information Systems (AIS'98), Baltimore, MD.
169. Seba, I., Rowley, J. (2010), "Knowledge management in UK police forces" in Journal of Knowledge Management, Vol. 14, No. 4, pp. 611-626.
170. Serban, A.M., Luan, J. (2002), "Overview of knowledge management" in New Directions for Institutional Research, Vol. 2002, No. 113, pp. 5-16.
171. Serenko, A., Bontis, N. (2004), "Meta-review of knowledge management and intellectual capital literature: citation impact and research productivity rankings" in Knowledge and Process Management, Vol. 11, No. 3, pp. 185-198.
172. Serenko, A., Bontis, N., Booker, L., Sadeddin, K., Hardie, T. (2010), "A scientometric analysis of knowledge management and intellectual capital academic literature (1994-2008)" in Journal of Knowledge Management, Vol. 14, No. 1, pp. 3-23.
173. Shin, M. (2004), "A framework for evaluating economics of knowledge management systems" in Information & Management, Vol. 42, No. 1, pp. 179-196.
174. Sié, L., Yakhlef, A. (2009), "Passion and expertise knowledge transfer" in Journal of Knowledge Management, Vol. 13, No. 4, pp. 175-186.
175. Sieloff, C. (1999), "If only HP knew what HP knows: the roots of knowledge management at hewlett-packard" in Journal of Knowledge Management, Vol. 3, No. 1, pp. 47-53.
176. Skyrme, D. (2003), "Measuring knowledge and intellectual capital" in Business Intelligence, May, p. 512.
177. Snowden, D. (2002), "Complex acts of knowing: paradox and descriptive self-awareness" in Journal of Knowledge Management, Vol. 6, No. 2, pp. 100-111.
178. Ståhle, P., Ståhle, S., Aho, S. (2011), "Value added intellectual coefficient (VAIC): a critical analysis" in Journal of Intellectual Capital, Vol. 12, No. 4, pp. 531-551.
179. Stern, J.M., Stewart, G.B., Chew, D. (1995), "The EVA financial management system" in Journal of Applied Corporate Finance, Vol. 8, No. 2, pp. 32-46.
180. Stevens, R., Millage, J., Clark, S. (2010), "Waves of knowledge management: the flow between explicit and tacit knowledge" in American Journal of Economics and Business Administration, Vol. 2, No. 1, pp. 129-135.
181. Stewart, B. (1994), "Eva: fact and fantasy" in Journal of Applied Corporate Finance, Vol. 7, No. 2, pp. 71-87.
182. Stewart, T. (1998), Intellectual Capital: The New Wealth of Organizations, Doubleday, New York, NY.
183. Stewart, T., Ruckdeschel, C. (1998), "Intellectual capital: the new wealth of organizations" in Performance Improvement, Vol. 37, No. 7, pp. 56-59.
184. Storey, J., Barnett, E. (2000), "Knowledge management initiatives: learning from failure" in Journal of Knowledge Management, Vol. 4, No. 2, pp. 145-156.
185. Suppiah, V., Sandhu, M.S. (2011), "Organisational culture's influence on tacit knowledge-sharing behaviour" in Journal of Knowledge Management, Vol. 15, No. 3, pp. 462-477.
186. Susanne, D., Ingi Runar, E. (2012), "Knowledge management in SMEs: a literature review" in Journal of Knowledge Management, Vol. 16, No. 6, p. 3.
187. Susanne, D., Stefan, W. (2012), "Knowledge management and succession planning in SMEs" in Journal of Knowledge Management, Vol. 16, No. 4, pp. 637-649.
188. Sveiby, K.E. (1997), The New Organizational Wealth: Managing & Measuring Knowledge-based Assets, Berrett-Koehler Publishers, San Francisco, CA.
189. Swift, M., Balkin, D.B., Matusik, S.F. (2010), "Goal orientations and the motivation to share knowledge" in Journal of Knowledge Management, Vol. 14, No. 3, pp. 378-393.
190. Syed, J. (1998), "An adaptive framework for knowledge work" in Journal of Knowledge Management, Vol. 2, No. 2, pp. 59-69.
191. Tobin, J. (1969), "A general equilibrium approach to monetary theory" in Journal of Money, Credit and Banking, Vol. 1, No. 1, pp. 15-29.
192. Tranfield, D., Denyer, D., Smart, P. (2003), "Towards a methodology for developing evidence-informed management knowledge by means of systematic review" in British Journal of Management, Vol. 14, No. 3, pp. 207-222.
193. Tseng, S.-M. (2010), "The correlation between organizational culture and knowledge conversion on corporate performance" in Journal of Knowledge Management, Vol. 14, No. 2, pp. 269-284.
194. Tsui, E. (2005), "The role of IT in KM: where are we now and where are we heading" in Journal of Knowledge Management, Vol. 9, No. 1, pp. 3-6.
195. Vestal, W. (2002), Measuring Knowledge Management, APQC (American Productivity & Quality Center, Houston, TX.
196. Vilma, V., Jussi, O. (2012), "Knowledge sharing motivational factors of using an intra-organizational social media platform" in Journal of Knowledge Management, Vol. 16, No. 4, pp. 592-603.
197. Wang, D., Su, Z., Yang, D. (2011), "Organizational culture and knowledge creation capability" in Journal of Knowledge Management, Vol. 15, No. 3, pp. 363-373.
198. Weaver, S.C. (2001), "Measuring economic value added: a survey of the practices of eva proponents" in Journal of Applied Finance, Vol. 11, No. 1, pp. 50-60.
199. Wen, Y.-F. (2009), "An effectiveness measurement model for knowledge management" in Knowledge-Based Systems, Vol. 22, No. 5, pp. 363-367.
200. Whelan, E., Collings, D., Donnellan, B. (2010), "Managing talent in knowledge-intensive settings" in Journal of Knowledge Management, Vol. 14, No. 3, pp. 486-504.
201. Wiig, K.M. (2007), "Effective societal knowledge management" in Journal of Knowledge Management, Vol. 11, No. 5, pp. 141-156.
202. Wilson, T.D. (2002), "The nonsense of knowledge management" in Information Research, Vol. 8, No. 1, pp. 8-10.
203. Wyatt, W. (2001), "Study identifies certain HR practices as leading indicators of financial success", available at: www.watsonwyatt.com/render.asp?catid=1&id=9047 (accessed 1 May 2012).
204. Wyatt's, W. (2001), Human Capital Index®".
205. Xue, Y., Bradley, J., Liang, H. (2011), "Team climate, empowering leadership, and knowledge sharing" in Journal of Knowledge Management, Vol. 15, No. 2, pp. 299-312.
206. Yahya, S., Goh, W. (2002), "Managing human resources toward achieving knowledge management" in Journal of Knowledge Management, Vol. 6, No. 5, pp. 457-468.
207. Yigitcanlar, T., Baum, S., Horton, S. (2007), "Attracting and retaining knowledge workers in knowledge cities" in Journal of Knowledge Management, Vol. 11, No. 5, pp. 6-17.
208. Yu, S., Kim, Y., Kim, M. (2007), "Do we know what really drives KM performance?" in Journal of Knowledge Management, Vol. 11, No. 6, pp. 39-53.
209. Zack, M. (1999), "Managing codified knowledge" in Sloan Management Review, Vol. 40, No. 4, pp. 45-58.
210. Zack, M., Mckeen, J., Singh, S. (2009), "Knowledge management and organizational performance: an exploratory analysis" in Journal of Knowledge Management, Vol. 13, No. 6, pp. 392-409.
211. Zeleny, M. (2002), "Knowledge of enterprise: knowledge management or knowledge technology?" in International Journal of Information Technology & Decision Making, Vol. 1, No. 2, pp. 181-207.
212. Zelic, B. (2005), "Resolving the codification-personalisation dilemma in knowledge management: a case study of a German car manufacturer", Dublin Institute of Technology, Dublin, Doctor of Philosophy (PhD).
213. Lev, B. (1997), "The old rules no longer apply" in Forbes ASAP, Vol. 159, No. 7, pp. 34-35.