The impact of supply-side electronic integration on customer service performance

Journal of Operations Management

Volumn 31, Issue 6, 2013, Pages 363-375

  Xue, Ling ^a   Ray, Gautam ^b   Sambamurthy, Vallabh ^c  

^a UNIVERSITY OF NORTH CAROLINA AT GREENSBORO   (United States)

^b UNIVERSITY OF MINNESOTA   (United States)

^c MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

Customer service; Decentralization; Diversification; Electronic integration; Supply chain management; Vertical integration

Indexed keywords

COST BENEFIT ANALYSIS; ECONOMICS; INDUSTRY; INFORMATION TECHNOLOGY; INTEGRATION; INVESTMENTS; SEEBECK EFFECT; SUPPLY CHAIN MANAGEMENT;

CUSTOMER SERVICES; DECENTRALIZATION; DIVERSIFICATION; ELECTRONIC INTEGRATION; VERTICAL INTEGRATION;

SALES;

EID: 84885959773     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2013.07.010     Document Type: Article

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