메뉴 건너뛰기




Volumn 12, Issue 5, 2013, Pages 370-381

Consumer uncertainty: The influence of anticipatory emotions on ambivalence, attitudes, and intentions

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84884721934     PISSN: 14720817     EISSN: 14791838     Source Type: Journal    
DOI: 10.1002/cb.1435     Document Type: Article
Times cited : (47)

References (38)
  • 2
    • 33645013501 scopus 로고    scopus 로고
    • The influence of attitudes on behavior
    • In Albarracin D, Johnson BT, Zanna MP (eds). Lawrence Erlbaum Associates: Mahwah, NJ
    • Ajzen I, Fishbein M. 2005. The influence of attitudes on behavior. In Albarracin D, Johnson BT, Zanna MP (eds). The Handbook of Attitudes. Lawrence Erlbaum Associates: Mahwah, NJ; 173-221.
    • (2005) The Handbook of Attitudes , pp. 173-221
    • Ajzen, I.1    Fishbein, M.2
  • 4
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations
    • Baron RM, Kenny DA. 1986. The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 51: 1173-1182.
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 5
    • 84884727293 scopus 로고    scopus 로고
    • The financial fountain of youth. Travel Weekly, 2009 Touring Supplement
    • Battenbough G. 2009. The financial fountain of youth. Travel Weekly, 2009 Touring Supplement, p. 14.
    • (2009) , pp. 14
    • Battenbough, G.1
  • 7
    • 0142087005 scopus 로고    scopus 로고
    • Angry customers don't come back, they get back: the experience and behavioral implications of anger and dissatisfaction in services
    • Bougie R, Pieters R, Zeelenberg M. 2003. Angry customers don't come back, they get back: the experience and behavioral implications of anger and dissatisfaction in services. Journal of the Academy of Marketing Science 31(4): 377-393.
    • (2003) Journal of the Academy of Marketing Science , vol.31 , Issue.4 , pp. 377-393
    • Bougie, R.1    Pieters, R.2    Zeelenberg, M.3
  • 8
    • 0037660170 scopus 로고    scopus 로고
    • Affect as information
    • In Forgas JP (ed.). Lawrence Erlbaum Associates: Mahwah, NJ
    • Clore GL, Gasper K, Garvin E. 2001. Affect as information. In Forgas JP (ed.). Handbook of Affect and Social Cognition. Lawrence Erlbaum Associates: Mahwah, NJ; 121-144.
    • (2001) Handbook of Affect and Social Cognition , pp. 121-144
    • Clore, G.L.1    Gasper, K.2    Garvin, E.3
  • 10
    • 79959952064 scopus 로고    scopus 로고
    • Consumer perceptions of third party product quality ratings
    • De Maeyer P, Estelami H. 2011. Consumer perceptions of third party product quality ratings. Journal of Business Research 64: 1067-1073.
    • (2011) Journal of Business Research , vol.64 , pp. 1067-1073
    • De Maeyer, P.1    Estelami, H.2
  • 12
    • 21844492949 scopus 로고
    • Reasons for substantial delay in consumer decision making
    • Greenleaf EA, Lehmann DR. 1995. Reasons for substantial delay in consumer decision making. Journal of Consumer Research 22: 186-199.
    • (1995) Journal of Consumer Research , vol.22 , pp. 186-199
    • Greenleaf, E.A.1    Lehmann, D.R.2
  • 13
    • 33749071948 scopus 로고    scopus 로고
    • Perspectives on consumer decision making: an integrated approach
    • Hansen, R. 2005. Perspectives on consumer decision making: an integrated approach. Journal of Consumer Behaviour 4: 420-437.
    • (2005) Journal of Consumer Behaviour , vol.4 , pp. 420-437
    • Hansen, R.1
  • 14
    • 79251512980 scopus 로고    scopus 로고
    • Emotion regulation consumption: when feeling better is the aim
    • Kemp E, Kopp SW. 2011. Emotion regulation consumption: when feeling better is the aim. Journal of Consumer Behaviour 10: 1-7.
    • (2011) Journal of Consumer Behaviour , vol.10 , pp. 1-7
    • Kemp, E.1    Kopp, S.W.2
  • 15
    • 60749133224 scopus 로고    scopus 로고
    • A study on the mediating role of disgust with meat in the prediction of red meat consumption among young females
    • Kubberød E, Ueland Ø, Risvik E, Henjesand IJ. 2006. A study on the mediating role of disgust with meat in the prediction of red meat consumption among young females. Journal of Consumer Behaviour 5: 281-291.
    • (2006) Journal of Consumer Behaviour , vol.5 , pp. 281-291
    • Kubberød, E.1    Ueland, Ø.2    Risvik, E.3    Henjesand, I.J.4
  • 17
    • 73349096312 scopus 로고    scopus 로고
    • When uncertainty brings pleasure: the role of prospect imageability and mental imagery
    • Lee YH, Qiu C. 2009. When uncertainty brings pleasure: the role of prospect imageability and mental imagery. Journal of Consumer Research 26: 624-633.
    • (2009) Journal of Consumer Research , vol.26 , pp. 624-633
    • Lee, Y.H.1    Qiu, C.2
  • 18
    • 0033935642 scopus 로고    scopus 로고
    • Beyond valence: toward a model of emotion-specific influences on judgment and choice
    • Lerner JS, Keltner D. 2000. Beyond valence: toward a model of emotion-specific influences on judgment and choice. Cognition and Emotion 14(7): 473-493.
    • (2000) Cognition and Emotion , vol.14 , Issue.7 , pp. 473-493
    • Lerner, J.S.1    Keltner, D.2
  • 20
    • 13244296809 scopus 로고    scopus 로고
    • The concept of hope and its relevance to product evaluation and choice
    • MacInnis DJ, de Mello GE. 2005. The concept of hope and its relevance to product evaluation and choice. Journal of Marketing 69: 1-14.
    • (2005) Journal of Marketing , vol.69 , pp. 1-14
    • MacInnis, D.J.1    de Mello, G.E.2
  • 21
    • 23444456273 scopus 로고    scopus 로고
    • A pilot study testing aspects of the integrated marketing communications concept
    • McGrath JM. 2005. A pilot study testing aspects of the integrated marketing communications concept. Journal of Marketing Communications 11(3): 191-214.
    • (2005) Journal of Marketing Communications , vol.11 , Issue.3 , pp. 191-214
    • McGrath, J.M.1
  • 22
    • 84884707552 scopus 로고    scopus 로고
    • Mintel Reports. Mintel Group Ltd.: Chicago, IL.
    • Mintel Reports. 2011. Casual Dining-U.S. Mintel Group Ltd.: Chicago, IL.
    • (2011) Casual Dining-U.S
  • 23
    • 0002106437 scopus 로고
    • Cognitive, affective, and attribute bases of the satisfaction response
    • Oliver RL. 1993. Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research 20: 418-430.
    • (1993) Journal of Consumer Research , vol.20 , pp. 418-430
    • Oliver, R.L.1
  • 26
    • 0036386394 scopus 로고    scopus 로고
    • The role of consumption emotions in the satisfaction response
    • Phillips DM, Baumgartner H. 2002. The role of consumption emotions in the satisfaction response. Journal of Consumer Psychology 12: 243-252.
    • (2002) Journal of Consumer Psychology , vol.12 , pp. 243-252
    • Phillips, D.M.1    Baumgartner, H.2
  • 27
    • 0030240345 scopus 로고    scopus 로고
    • The gradual threshold model of ambivalence: relating the positive and negative bases of attitudes to subjective ambivalence
    • Priester JR, Petty RE. 1996. The gradual threshold model of ambivalence: relating the positive and negative bases of attitudes to subjective ambivalence. Journal of Personality and Social Psychology 71: 431-449.
    • (1996) Journal of Personality and Social Psychology , vol.71 , pp. 431-449
    • Priester, J.R.1    Petty, R.E.2
  • 28
    • 21744438808 scopus 로고    scopus 로고
    • Measuring emotions in the consumption experience
    • Richins ML. 1997. Measuring emotions in the consumption experience. Journal of Consumer Research 24: 127-146.
    • (1997) Journal of Consumer Research , vol.24 , pp. 127-146
    • Richins, M.L.1
  • 29
    • 0036221879 scopus 로고    scopus 로고
    • Linking thoughts to feelings: investigating cognitive appraisals and consumption emotions in a mixed-emotions context
    • Ruth JA, Brunel FF, Otnes CC. 2002. Linking thoughts to feelings: investigating cognitive appraisals and consumption emotions in a mixed-emotions context. Journal of the Academy of Marketing Science 30: 44-58.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , pp. 44-58
    • Ruth, J.A.1    Brunel, F.F.2    Otnes, C.C.3
  • 30
    • 33947689313 scopus 로고    scopus 로고
    • A theoretical exploration and model of consumer expectations, post purchase affective states and affective behavior
    • Santos J, Boote J. 2003. A theoretical exploration and model of consumer expectations, post purchase affective states and affective behavior. Journal of Consumer Behaviour 3: 142-156.
    • (2003) Journal of Consumer Behaviour , vol.3 , pp. 142-156
    • Santos, J.1    Boote, J.2
  • 31
    • 77049098983 scopus 로고    scopus 로고
    • The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters
    • Schoefer K. 2008. The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters. Journal of Consumer Behaviour 7: 210-221.
    • (2008) Journal of Consumer Behaviour , vol.7 , pp. 210-221
    • Schoefer, K.1
  • 33
    • 0003085556 scopus 로고
    • Let's not be indifferent about (attitudinal) ambivalence
    • In Petty RE, Krosnick JA (eds). Lawrence Erlbaum Associates: Mahwah, NJ
    • Thompson MM, Zanna MP, Griffin DW. 1995. Let's not be indifferent about (attitudinal) ambivalence. In Petty RE, Krosnick JA (eds). Attitude Strength: Antecedents and Consequences. Lawrence Erlbaum Associates: Mahwah, NJ; 361-386.
    • (1995) Attitude Strength: Antecedents and Consequences , pp. 361-386
    • Thompson, M.M.1    Zanna, M.P.2    Griffin, D.W.3
  • 36
    • 33746619821 scopus 로고    scopus 로고
    • Emotions, reason and behaviour: a search for the truth
    • Williamson M. 2002. Emotions, reason and behaviour: a search for the truth. Journal of Consumer Behaviour 2(2): 196-202.
    • (2002) Journal of Consumer Behaviour , vol.2 , Issue.2 , pp. 196-202
    • Williamson, M.1
  • 37
    • 80052771899 scopus 로고    scopus 로고
    • Helpful hopefulness: the effect of future positive emotions on consumption
    • Winterich KP, Haws KL. 2011. Helpful hopefulness: the effect of future positive emotions on consumption. Journal of Consumer Research 38: 505-524.
    • (2011) Journal of Consumer Research , vol.38 , pp. 505-524
    • Winterich, K.P.1    Haws, K.L.2
  • 38
    • 33947199393 scopus 로고    scopus 로고
    • Attitudinal ambivalence and openness to persuasion: a framework for interpersonal influence
    • Zemborain MR, Johar GV. 2007. Attitudinal ambivalence and openness to persuasion: a framework for interpersonal influence. Journal of Consumer Research 33: 506-514.
    • (2007) Journal of Consumer Research , vol.33 , pp. 506-514
    • Zemborain, M.R.1    Johar, G.V.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.