Applying Service Profit Chain model to the Korean restaurant industry

International Journal of Hospitality Management

Volumn 36, Issue , 2014, Pages 1-13

  Kim, Gi Jin ^a  

^a Yeungnam University   (South Korea)

Author keywords

Customer constructs; Employee constructs; Internal service quality; Korean restaurant; Organizational commitment; Service Profit Chain

Indexed keywords

EID: 84883697708     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2013.07.008     Document Type: Article

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