“Green” attributes and customer satisfaction: Optimization of resource allocation and performance

International Journal of Contemporary Hospitality Management

Volumn 25, Issue 6, 2013, Pages 802-822

  Slevitch, Lisa ^a   Mathe, Kimberly ^b   Karpova, Elena ^c   Scott Halsell, Sheila ^a  

^a OKLAHOMA STATE UNIVERSITY   (United States)

^b Northwestern Oklahoma State University   (United States)

^c IOWA STATE UNIVERSITY   (United States)

Author keywords

Asymmetrical effects; Attribute level performance; Consumer behavior; Customer satisfaction; Eco friendly green attributes; Hotels; Kano's model; Performance optimization; Product attributes; United States of America

Indexed keywords

EID: 84881592523     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-07-2012-0111     Document Type: Article

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