Customer satisfaction and universal banks: An empirical study

International Journal of Commerce and Management

Volumn 21, Issue 4, 2011, Pages 327-348

  Singh, Jaspal ^a   Kaur, Gagandeep ^a  

^a GURU NANAK DEV UNIVERSITY   (India)

Author keywords

Banks; Consumer behaviour; Customer satisfaction; Factor analysis; India; Regression; Universal bank

Indexed keywords

EID: 84880153747     PISSN: 10569219     EISSN: 17588529     Source Type: Journal    
DOI: 10.1108/10569211111189356     Document Type: Article

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