메뉴 건너뛰기




Volumn 34, Issue 1, 2013, Pages 394-403

Workforce diversity and hotel performance: A systematic review and synthesis of the international empirical evidence

Author keywords

Hotel; Performance; Review; Voluntary initiatives; Workforce diversity

Indexed keywords


EID: 84878566900     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2012.11.013     Document Type: Article
Times cited : (31)

References (70)
  • 1
    • 36148987993 scopus 로고    scopus 로고
    • Managerial social capital, strategic orientation, and organizational performance in an emerging economy
    • Acquaah M. Managerial social capital, strategic orientation, and organizational performance in an emerging economy. Strategic Management Journal 2007, 28(12):1235-1255.
    • (2007) Strategic Management Journal , vol.28 , Issue.12 , pp. 1235-1255
    • Acquaah, M.1
  • 3
    • 33645120459 scopus 로고    scopus 로고
    • Target practices: an organizational impression management approach to attracting minority and female job applicants
    • Avery D.R., McKay P.F. Target practices: an organizational impression management approach to attracting minority and female job applicants. Personnel Psychology 2006, 59(1):157-187.
    • (2006) Personnel Psychology , vol.59 , Issue.1 , pp. 157-187
    • Avery, D.R.1    McKay, P.F.2
  • 6
    • 0030518137 scopus 로고    scopus 로고
    • A social trap analysis of the management of diversity
    • Barry B., Bateman T.S. A social trap analysis of the management of diversity. Academy of Management Review 1996, 21(3):757-790.
    • (1996) Academy of Management Review , vol.21 , Issue.3 , pp. 757-790
    • Barry, B.1    Bateman, T.S.2
  • 7
    • 84878591973 scopus 로고    scopus 로고
    • Employment in hotels and restaurants in the Enlarged EU still growing
    • Office for Official Publications of the European Communities, Luxemburg.
    • Bovagnet, F.-C., 2005. Employment in hotels and restaurants in the Enlarged EU still growing. Eurostat Statistics in Focus (32). Office for Official Publications of the European Communities, Luxemburg.
    • (2005) Eurostat Statistics in Focus , vol.32
    • Bovagnet, F.-C.1
  • 8
    • 77951447097 scopus 로고    scopus 로고
    • Staff turnover in the Greek Tourism Industry: a comparison between insular and peninsular regions
    • Chalkiti K., Sigala M. Staff turnover in the Greek Tourism Industry: a comparison between insular and peninsular regions. International Journal of Contemporary Hospitality Management 2010, 22(3):335-359.
    • (2010) International Journal of Contemporary Hospitality Management , vol.22 , Issue.3 , pp. 335-359
    • Chalkiti, K.1    Sigala, M.2
  • 9
    • 35548978609 scopus 로고    scopus 로고
    • The impact of HRM practices on organizational performance in the Indian hotel industry
    • Chand M., Katou A.A. The impact of HRM practices on organizational performance in the Indian hotel industry. Employee Relations 2007, 29(6):576-594.
    • (2007) Employee Relations , vol.29 , Issue.6 , pp. 576-594
    • Chand, M.1    Katou, A.A.2
  • 10
    • 50149119665 scopus 로고    scopus 로고
    • Achieving task and extra-task-related behaviours: a case of gender and position differences in the perceived role of rewards in the hotel industry
    • Chiang F.T., Birtch T.A. Achieving task and extra-task-related behaviours: a case of gender and position differences in the perceived role of rewards in the hotel industry. International Journal of Hospitality Management 2008, 27(4):491-503.
    • (2008) International Journal of Hospitality Management , vol.27 , Issue.4 , pp. 491-503
    • Chiang, F.T.1    Birtch, T.A.2
  • 12
    • 33745369480 scopus 로고    scopus 로고
    • Measuring the impact of human resource management practices on hospitality firms' performances
    • Cho S., Woods R.H., Jang S., Erdem M. Measuring the impact of human resource management practices on hospitality firms' performances. International Journal of Hospitality Management 2006, 25(2):262-277.
    • (2006) International Journal of Hospitality Management , vol.25 , Issue.2 , pp. 262-277
    • Cho, S.1    Woods, R.H.2    Jang, S.3    Erdem, M.4
  • 13
    • 0011598632 scopus 로고
    • Managing workforce diversity: changing culture at South Seas plantation
    • Christensen G. Managing workforce diversity: changing culture at South Seas plantation. Cornell Hotel and Restaurant Administration Quarterly 1988, 29(2):30-34.
    • (1988) Cornell Hotel and Restaurant Administration Quarterly , vol.29 , Issue.2 , pp. 30-34
    • Christensen, G.1
  • 15
    • 34247268291 scopus 로고    scopus 로고
    • High performance work practices and competitive advantage in the Irish hospitality sector
    • Connolly P., McGing G. High performance work practices and competitive advantage in the Irish hospitality sector. International Journal of Contemporary Hospitality Management 2007, 19(3):201-210.
    • (2007) International Journal of Contemporary Hospitality Management , vol.19 , Issue.3 , pp. 201-210
    • Connolly, P.1    McGing, G.2
  • 16
    • 39049084256 scopus 로고    scopus 로고
    • Diversity management, interventions and organizational performance: a synthesis of current literature
    • Curtis E.F., Dreachslin J.L. Diversity management, interventions and organizational performance: a synthesis of current literature. Human Resource Development Review 2008, 7(1):107-134.
    • (2008) Human Resource Development Review , vol.7 , Issue.1 , pp. 107-134
    • Curtis, E.F.1    Dreachslin, J.L.2
  • 17
    • 84878552283 scopus 로고    scopus 로고
    • Employment of women in the tourist accommodation sector
    • Office for Official Publications of the European Communities, Luxemburg.
    • Demunter, C., Dimitrakopoulou, C., 2007. Employment of women in the tourist accommodation sector. Eurostat Statistics in Focus (18). Office for Official Publications of the European Communities, Luxemburg.
    • (2007) Eurostat Statistics in Focus (18)
    • Demunter, C.1    Dimitrakopoulou, C.2
  • 18
    • 33644860146 scopus 로고    scopus 로고
    • Using qualitative research synthesis to build an actionable knowledge base
    • Denyer D., Tranfield D. Using qualitative research synthesis to build an actionable knowledge base. Management Decision 2006, 44(2):213-227.
    • (2006) Management Decision , vol.44 , Issue.2 , pp. 213-227
    • Denyer, D.1    Tranfield, D.2
  • 19
    • 84989135218 scopus 로고
    • Measuring organizational performance in the absence of objective measures: the case of the privately-held firm and conglomerate business unit
    • Dess G.G., Robinson R.B. Jr. Measuring organizational performance in the absence of objective measures: the case of the privately-held firm and conglomerate business unit. Strategic Management Journal 1984, 5(3):265-273.
    • (1984) Strategic Management Journal , vol.5 , Issue.3 , pp. 265-273
    • Dess, G.G.1    Robinson Jr., R.B.2
  • 22
    • 84986077095 scopus 로고    scopus 로고
    • Work-life balance initiatives: implications for women
    • Doherty L. Work-life balance initiatives: implications for women. Employee Relations 2004, 26(4):433-452.
    • (2004) Employee Relations , vol.26 , Issue.4 , pp. 433-452
    • Doherty, L.1
  • 24
    • 84878606967 scopus 로고    scopus 로고
    • European Travel Commission
    • European Tourism in 2009: Trends & Prospects, Quarterly Report (Q1), Brussels.
    • European Travel Commission, 2009. European Tourism in 2009: Trends & Prospects, Quarterly Report (Q1), Brussels.
    • (2009)
  • 25
    • 34548190311 scopus 로고    scopus 로고
    • Why diversity management fails: metaphor analyses unveil manager attitudes
    • Furunes T., Mykletun R.J. Why diversity management fails: metaphor analyses unveil manager attitudes. International Journal of Hospitality Management 2007, 26(4):974-990.
    • (2007) International Journal of Hospitality Management , vol.26 , Issue.4 , pp. 974-990
    • Furunes, T.1    Mykletun, R.J.2
  • 26
    • 0942288983 scopus 로고    scopus 로고
    • Responses of family business to extreme seasonality in demand: the case of Bornholm, Denmark
    • Getz D., Nilsson P.A. Responses of family business to extreme seasonality in demand: the case of Bornholm, Denmark. Tourism Management 2004, 25(1):17-30.
    • (2004) Tourism Management , vol.25 , Issue.1 , pp. 17-30
    • Getz, D.1    Nilsson, P.A.2
  • 28
    • 79952797455 scopus 로고    scopus 로고
    • Diversity management strategies of global hotel groups. A corporate web site based exploration
    • Gröschl S. Diversity management strategies of global hotel groups. A corporate web site based exploration. International Journal of Contemporary Hospitality Management 2010, 23(2):224-240.
    • (2010) International Journal of Contemporary Hospitality Management , vol.23 , Issue.2 , pp. 224-240
    • Gröschl, S.1
  • 29
    • 68549104080 scopus 로고    scopus 로고
    • Drivers of job satisfaction as related to work performance in Macao casino hotels. An investigation based on employee survey
    • Gu Z., Siu R.C.S. Drivers of job satisfaction as related to work performance in Macao casino hotels. An investigation based on employee survey. International Journal of Contemporary Hospitality Management 2009, 21(5):561-578.
    • (2009) International Journal of Contemporary Hospitality Management , vol.21 , Issue.5 , pp. 561-578
    • Gu, Z.1    Siu, R.C.S.2
  • 30
    • 76649086676 scopus 로고    scopus 로고
    • Establishing a diversity program is not enough: exploring the determinants of diversity climate
    • Herdman A.O., McMillan A. Establishing a diversity program is not enough: exploring the determinants of diversity climate. Journal of Business Psychology 2010, 25(1):39-53.
    • (2010) Journal of Business Psychology , vol.25 , Issue.1 , pp. 39-53
    • Herdman, A.O.1    McMillan, A.2
  • 32
    • 34548190312 scopus 로고    scopus 로고
    • How to motivate your older employees to excel? The impact of commitment on older employees' performance in the hospitality industry
    • Iun J., Huang X. How to motivate your older employees to excel? The impact of commitment on older employees' performance in the hospitality industry. International Journal of Hospitality Management 2007, 26(4):793-806.
    • (2007) International Journal of Hospitality Management , vol.26 , Issue.4 , pp. 793-806
    • Iun, J.1    Huang, X.2
  • 33
    • 0034165131 scopus 로고    scopus 로고
    • Managing for effective workforce diversity. Identifying issues that are of concern to employees
    • Iverson K. Managing for effective workforce diversity. Identifying issues that are of concern to employees. Cornell Hotel and Restaurant Administration Quarterly 2000, 41(2):31-38.
    • (2000) Cornell Hotel and Restaurant Administration Quarterly , vol.41 , Issue.2 , pp. 31-38
    • Iverson, K.1
  • 34
    • 0344441838 scopus 로고    scopus 로고
    • Recent research on team and organizational diversity: SWOT analysis and implications
    • Jackson S.E., Joshi A., Erhardt N.L. Recent research on team and organizational diversity: SWOT analysis and implications. Journal of Management 2003, 29(6):801-830.
    • (2003) Journal of Management , vol.29 , Issue.6 , pp. 801-830
    • Jackson, S.E.1    Joshi, A.2    Erhardt, N.L.3
  • 35
    • 10844279056 scopus 로고    scopus 로고
    • Leveraging diversity to improve business performance: research findings and recommendations for organizations
    • Jayne M.E.A., Dipboye R.L. Leveraging diversity to improve business performance: research findings and recommendations for organizations. Human Resource Management 2004, 43(4):409-424.
    • (2004) Human Resource Management , vol.43 , Issue.4 , pp. 409-424
    • Jayne, M.E.A.1    Dipboye, R.L.2
  • 37
    • 67650403828 scopus 로고    scopus 로고
    • The role of context in work team diversity research: a meta-analytic review
    • Joshi A., Roh H. The role of context in work team diversity research: a meta-analytic review. Academy of Management Journal 2009, 52(3):599-627.
    • (2009) Academy of Management Journal , vol.52 , Issue.3 , pp. 599-627
    • Joshi, A.1    Roh, H.2
  • 38
    • 0026494564 scopus 로고
    • The balanced scorecard-measures that drive performance
    • Kaplan R.S., Norton D.P. The balanced scorecard-measures that drive performance. Harvard Business Review 1992, 70(1):71-79.
    • (1992) Harvard Business Review , vol.70 , Issue.1 , pp. 71-79
    • Kaplan, R.S.1    Norton, D.P.2
  • 39
    • 67349178118 scopus 로고    scopus 로고
    • Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees
    • Kim B-C.P., Murrmann S.K., Lee G. Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees. International Journal of Hospitality Management 2009, 28(4):612-619.
    • (2009) International Journal of Hospitality Management , vol.28 , Issue.4 , pp. 612-619
    • Kim, B.-C.P.1    Murrmann, S.K.2    Lee, G.3
  • 41
    • 0034064950 scopus 로고    scopus 로고
    • Partitioning seasonal employment in the hospitality industry
    • Krakover S. Partitioning seasonal employment in the hospitality industry. Tourism Management 2000, 21(5):461-471.
    • (2000) Tourism Management , vol.21 , Issue.5 , pp. 461-471
    • Krakover, S.1
  • 42
    • 33751197728 scopus 로고    scopus 로고
    • What do seasonal lodging operators need to know about seasonal workers?
    • Lee C., Moreo P.J. What do seasonal lodging operators need to know about seasonal workers?. International Journal of Hospitality Management 2007, 26(1):148-160.
    • (2007) International Journal of Hospitality Management , vol.26 , Issue.1 , pp. 148-160
    • Lee, C.1    Moreo, P.J.2
  • 45
    • 84986170762 scopus 로고    scopus 로고
    • Managing diversity in the hotel sector: the emergence of a service quality opportunity
    • Maxwell G.A., McDougall M., Blair S. Managing diversity in the hotel sector: the emergence of a service quality opportunity. Managing Service Quality 2000, 10(6):367-373.
    • (2000) Managing Service Quality , vol.10 , Issue.6 , pp. 367-373
    • Maxwell, G.A.1    McDougall, M.2    Blair, S.3
  • 46
    • 30344432776 scopus 로고    scopus 로고
    • Equality at work in UK public-service and hotel organisations: inclining towards managing diversity?
    • Maxwell G.A., McDougall M., Blair S., Masson M. Equality at work in UK public-service and hotel organisations: inclining towards managing diversity?. Human Resource Development International 2003, 6(2):243-258.
    • (2003) Human Resource Development International , vol.6 , Issue.2 , pp. 243-258
    • Maxwell, G.A.1    McDougall, M.2    Blair, S.3    Masson, M.4
  • 47
    • 84878574529 scopus 로고    scopus 로고
    • Hundreds of years of diversity: what took us so long?
    • McMillan-Capehart A. Hundreds of years of diversity: what took us so long?. Equal Opportunities International 2003, 22(8):20-37.
    • (2003) Equal Opportunities International , vol.22 , Issue.8 , pp. 20-37
    • McMillan-Capehart, A.1
  • 48
    • 69549124114 scopus 로고    scopus 로고
    • An exploratory study of US lodging properties' organizational practices on employee turnover and retention
    • Moncarz E., Zhao J., Kay C. An exploratory study of US lodging properties' organizational practices on employee turnover and retention. International Journal of Contemporary Hospitality Management 2009, 21(4):437-458.
    • (2009) International Journal of Contemporary Hospitality Management , vol.21 , Issue.4 , pp. 437-458
    • Moncarz, E.1    Zhao, J.2    Kay, C.3
  • 49
    • 0037217339 scopus 로고    scopus 로고
    • High performance work practices: perceived determinants of adoption and the role of the HR practitioner
    • Murphy G.D., Southey G. High performance work practices: perceived determinants of adoption and the role of the HR practitioner. Personnel Review 2003, 32(1):73-92.
    • (2003) Personnel Review , vol.32 , Issue.1 , pp. 73-92
    • Murphy, G.D.1    Southey, G.2
  • 50
    • 34249285914 scopus 로고    scopus 로고
    • An investigation of the relationships between compensation practices and firm performance in the US hotel industry
    • Namasivayam K., Miaa L., Zhao X. An investigation of the relationships between compensation practices and firm performance in the US hotel industry. International Journal of Hospitality Management 2007, 26(3):574-587.
    • (2007) International Journal of Hospitality Management , vol.26 , Issue.3 , pp. 574-587
    • Namasivayam, K.1    Miaa, L.2    Zhao, X.3
  • 52
    • 84878595760 scopus 로고    scopus 로고
    • More than 9 million persons employed in the hotel and restaurant sector in the EU
    • Eurostat Statistics in Focus (101). Office for Official Publications of the European Communities, Luxemburg.
    • Pelzer, C., Baksyte, V., 2009. More than 9 million persons employed in the hotel and restaurant sector in the EU. Eurostat Statistics in Focus (101). Office for Official Publications of the European Communities, Luxemburg.
    • (2009)
    • Pelzer, C.1    Baksyte, V.2
  • 54
    • 43249180724 scopus 로고    scopus 로고
    • Modeling the impact of diversity management
    • Pitts D.W. Modeling the impact of diversity management. Review of Public Personnel Administration 2006, 26(3):245-268.
    • (2006) Review of Public Personnel Administration , vol.26 , Issue.3 , pp. 245-268
    • Pitts, D.W.1
  • 55
    • 0034195539 scopus 로고    scopus 로고
    • Absenteeism and voluntary turnover in Central Florida hotels: a pilot study
    • Pizam A., Thornburg S.W. Absenteeism and voluntary turnover in Central Florida hotels: a pilot study. International Journal of Hospitality Management 2000, 19(2):211-217.
    • (2000) International Journal of Hospitality Management , vol.19 , Issue.2 , pp. 211-217
    • Pizam, A.1    Thornburg, S.W.2
  • 56
    • 17444395942 scopus 로고    scopus 로고
    • A dynamic multilevel model of demographic diversity and misfit effects
    • Sacco J.M., Schmitt N. A dynamic multilevel model of demographic diversity and misfit effects. Journal of Applied Psychology 2005, 90(2):203-231.
    • (2005) Journal of Applied Psychology , vol.90 , Issue.2 , pp. 203-231
    • Sacco, J.M.1    Schmitt, N.2
  • 57
    • 34248382497 scopus 로고    scopus 로고
    • Racial differences in sensitivity to behavioral integrity: attitudinal consequences, in-group effects, and Trickle Down among black and non-black employees
    • Simons T., Friedman R., Liu L.A., Parks J.M. Racial differences in sensitivity to behavioral integrity: attitudinal consequences, in-group effects, and Trickle Down among black and non-black employees. International Journal of Hospitality Management 2007, 92(3):650-665.
    • (2007) International Journal of Hospitality Management , vol.92 , Issue.3 , pp. 650-665
    • Simons, T.1    Friedman, R.2    Liu, L.A.3    Parks, J.M.4
  • 58
    • 84878527316 scopus 로고    scopus 로고
    • Tourism trends in Europe and in Mediterranean partner countries, 2000-2006. Eurostat Statistics in Focus (95). Office for Official Publications of the European Communities, Luxemburg.
    • Spörel, U., Täube, V., 2008. Tourism trends in Europe and in Mediterranean partner countries, 2000-2006. Eurostat Statistics in Focus (95). Office for Official Publications of the European Communities, Luxemburg.
    • (2008)
    • Spörel, U.1    Täube, V.2
  • 59
    • 34547152341 scopus 로고    scopus 로고
    • High-performance human resource practices, citizenship behaviour, and organizational performance: a relational perspective
    • Sun L.-Y., Aryee S., Law K.S. High-performance human resource practices, citizenship behaviour, and organizational performance: a relational perspective. Academy of Management Journal 2007, 50(3):558-577.
    • (2007) Academy of Management Journal , vol.50 , Issue.3 , pp. 558-577
    • Sun, L.-Y.1    Aryee, S.2    Law, K.S.3
  • 60
    • 0001171621 scopus 로고    scopus 로고
    • Making differences matter: a new paradigm for managing diversity
    • Thomas D.A., Ely R.J. Making differences matter: a new paradigm for managing diversity. Harvard Business Review 1996, 74(5):79-91.
    • (1996) Harvard Business Review , vol.74 , Issue.5 , pp. 79-91
    • Thomas, D.A.1    Ely, R.J.2
  • 61
    • 77949953362 scopus 로고    scopus 로고
    • Migrants on the Edge of Europe: Perspectives from Malta, Cyprus and Slovenia
    • Sussex Migration Working Paper (35). Sussex Centre for Migration Research, Sussex, June.
    • Thomson, M., 2006. Migrants on the Edge of Europe: Perspectives from Malta, Cyprus and Slovenia. Sussex Migration Working Paper (35). Sussex Centre for Migration Research, Sussex, June.
    • (2006)
    • Thomson, M.1
  • 62
    • 1842853925 scopus 로고    scopus 로고
    • Labor force projections to 2012: the graying of the US workforce
    • Toosi M. Labor force projections to 2012: the graying of the US workforce. Monthly Labor Review 2004, 12(2):37-57.
    • (2004) Monthly Labor Review , vol.12 , Issue.2 , pp. 37-57
    • Toosi, M.1
  • 63
    • 33749641653 scopus 로고    scopus 로고
    • Routes to part-time management in UK service sector organizations: Implications for women's skills, flexibility and progression
    • Tomlinson J. Routes to part-time management in UK service sector organizations: Implications for women's skills, flexibility and progression. Gender, Work and Organization 2006, 13(6):585-605.
    • (2006) Gender, Work and Organization , vol.13 , Issue.6 , pp. 585-605
    • Tomlinson, J.1
  • 64
    • 0141888108 scopus 로고    scopus 로고
    • Towards a methodology for developing evidence-informed management knowledge by means of systematic review
    • Tranfield D., Denyer D., Smart P. Towards a methodology for developing evidence-informed management knowledge by means of systematic review. British Journal of Management 2003, 14(3):207-222.
    • (2003) British Journal of Management , vol.14 , Issue.3 , pp. 207-222
    • Tranfield, D.1    Denyer, D.2    Smart, P.3
  • 65
    • 0001494738 scopus 로고
    • Beyond simple demography in superior-subordinate dyads
    • Tsui A.S., O'Reilly C.A. Beyond simple demography in superior-subordinate dyads. Academy of Management Journal 1989, 32(2):402-423.
    • (1989) Academy of Management Journal , vol.32 , Issue.2 , pp. 402-423
    • Tsui, A.S.1    O'Reilly, C.A.2
  • 67
    • 84878588789 scopus 로고    scopus 로고
    • United Nations World Tourism Organization, World Tourism Barometer
    • UNWTO, [accessed 12.06.09]
    • UNWTO United Nations World Tourism Organization, World Tourism Barometer. UNTWO Publications 2008, 6(2):1-55. [accessed 12.06.09]. http://www.unwto.org/.
    • (2008) UNTWO Publications , vol.6 , Issue.2 , pp. 1-55
  • 68
    • 78751507375 scopus 로고    scopus 로고
    • Organizational diversity, profits and returns in U.S firms
    • Weigand R.A. Organizational diversity, profits and returns in U.S firms. Problems and Perspectives in Management 2007, 5(3):69-83.
    • (2007) Problems and Perspectives in Management , vol.5 , Issue.3 , pp. 69-83
    • Weigand, R.A.1
  • 69
    • 49049094841 scopus 로고    scopus 로고
    • Diversity-making space for everyone At NASA/GODDARD space flight center using dialogue to break through barriers
    • Wong S. Diversity-making space for everyone At NASA/GODDARD space flight center using dialogue to break through barriers. Human Resource Management 2008, 47(2):389-399.
    • (2008) Human Resource Management , vol.47 , Issue.2 , pp. 389-399
    • Wong, S.1
  • 70
    • 21844516193 scopus 로고
    • Competitiveness through the management of diversity: effects on stock price evaluation
    • Wright P., Ferris S.P., Hiller J.S. Competitiveness through the management of diversity: effects on stock price evaluation. Academy of Management Journal 1995, 38(1):272-287.
    • (1995) Academy of Management Journal , vol.38 , Issue.1 , pp. 272-287
    • Wright, P.1    Ferris, S.P.2    Hiller, J.S.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.