Managing diversity in the hotel sector: The emergence of a service quality opportunity

Managing Service Quality: An International Journal

Volumn 10, Issue 6, 2000, Pages 367-373

  Maxwell, G ^a   Mcdougall, M ^a   Blair, S ^a  

^a GLASGOW CALEDONIAN UNIVERSITY   (United Kingdom)

Author keywords

Equal opportunities; Hotels; Service quality; Workforce

Indexed keywords

EID: 84986170762     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520010351176     Document Type: Article

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