A Maslow's hierarchy of needs analysis of social networking services continuance

Journal of Service Management

Volumn 24, Issue 2, 2013, Pages 170-190

  Cao, Huanhuan ^a   Jiang, Jinhu ^a   Oh, Lih Bin ^a   Li, Hao ^a   Liao, Xiuwu ^a   Chen, Zhiwu ^a  

^a XI'AN JIAOTONG UNIVERSITY   (China)

Author keywords

China; Customer loyalty; Customer retention; Individual behaviour; Information services; Information systems; Social networking sites

Indexed keywords

EID: 84878214283     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231311323953     Document Type: Article

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