Sectoral heterogeneity in new service development: An exploratory study of service types and success factors

Journal of Product Innovation Management

Volumn 30, Issue 3, 2013, Pages 533-544

  Kuester, Sabine ^a   Schuhmacher, Monika C ^a   Gast, Barbara ^b   Worgul, Andreas ^c  

^a UNIVERSITY OF MANNHEIM   (Germany)

^b PHOENIX Pharmahandel GmbH in Mannheim   (Germany)

^c Carlson Wagonlit Travel in Paris ^*  (France)

Author keywords

[No Author keywords available]

Indexed keywords

CLUSTER ANALYSIS; INNOVATION; MANAGEMENT; MANAGERS; RESEARCH;

EXPLORATORY STUDIES; GROSS DOMESTIC PRODUCTS; HETEROGENEOUS SERVICES; INDUSTRIALIZED COUNTRIES; INNOVATION ACTIVITY; NEW SERVICE DEVELOPMENT; RESEARCH PROPOSITIONS; SERVICE ENVIRONMENT;

INDUSTRY;

EID: 84876713295     PISSN: 07376782     EISSN: 15405885     Source Type: Journal    
DOI: 10.1111/jpim.12005     Document Type: Article

References (53)

1. Alam, I., and, C. Perry,. 2002. A customer-oriented new service development process. Journal of Services Marketing 16 (6): 515-534.
2. Atuahene-Gima, K., 1996. Differential potency of factors affecting innovation performance in manufacturing and service firms in Australia. Journal of Product Innovation Management 13 (1): 35-50.
3. Berg, B. L., 2008. Research methods for the social sciences, 7th edn. Boston, MA: Pearson Allyn and Bacon.
4. Camacho, J. A., and, M. Rodriguez,. 2005. How innovative are services? An empirical analysis for Spain. Service Industries Journal 25 (2): 253-271.
5. Carvalho Vieira, J. M., E. de Magalhaes Serra, and, J. A. Varela Gonzalez,. 2004. New services margin/high success discriminators. The Service Industries Journal 24 (5): 91-101.
6. Chase, R. B., 1978. Where does the customer fit in a service operation. Harvard Business Review 56 (6): 137-142.
7. CIA World Factbook. 2010. The world factbook. Retrieved April 22, 2010. Available at: https://www.cia.gov/library/publications/the-world-factbook/index. html.
8. Cooper, R. G., and, U. de Brentani,. 1991. New industrial financial services: What distinguishes the winners. Journal of Product Innovation Management 8 (2): 75-90.
9. Cooper, R. G., C. J. Easingwood, S. Edgett, E. J. Kleinschmidt, and, C. Storey,. 1994. What distinguishes the top performing new products in financial services. Journal of Product Innovation Management 11 (4): 281-299.
10. Cooper, R. G., and, S. Edgett,. 1999. Product development for the service sector. Cambridge, MA: Perseus Books.
11. de Brentani, U., 1989. Success and failure in new industrial services. Journal of Product Innovation Management 6 (4): 239-258.
12. de Brentani, U., 1991. Success factors in developing new business services. European Journal of Marketing 25 (2): 33-59.
13. de Brentani, U., 1995a. Firm size: Implications for achieving success in new industrial services. Journal of Marketing Management 11 (1-3): 207-225.
14. de Brentani, U., 1995b. New industrial service development: Scenarios for success and failure. Journal of Business Research 32 (2): 93-103.
15. de Brentani, U., 2001. Innovative versus incremental new business services: Different keys for achieving success. Journal of Product Innovation Management 18 (3): 169-187.
16. de Brentani, U., and, R. G. Cooper,. 1992. Developing successful new financial services for businesses. Industrial Marketing Management 21 (3): 231-241.
17. de Brentani, U., and, E. Ragot,. 1996. Developing new business-to-business professional services: What factors impact performance? Industrial Marketing Management 25 (6): 517-530.
18. Easingwood, C. J., 1986. New product development for service companies. Journal of Product Innovation Management 3 (4): 264-275.
19. Easingwood, C. J., and, C. D. Storey,. 1993. Marketplace success factors for new financial services. Journal of Service Marketing 7 (1): 41-54.
20. Edgett, S., 1994. The traits of success in new service development. Journal of Services Marketing 8 (3): 40-49.
21. Edgett, S., and, S. Parkinson,. 1994. The development of new financial services-Identifying determinants of success and failure. International Journal of Service Industry Management 5 (4): 24-38.
22. Evangelista, R., 2000. Sectoral patterns of technological change in services. Economics of Innovation and New Technology 9 (3): 183-222.
23. Fader, P. S., and, L. M. Lodish,. 1990. A cross-category analysis of category structure and promotional activity for grocery products. Journal of Marketing 54 (4): 52-65.
24. Froehle, C. M., and, A. V. Roth,. 2007. A resource-process framework of new service development. Production and Operations Management 16 (2): 169-188.
25. Froehle, C. M., A. V. Roth, R. B. Chase, and, C. A. Voss,. 2000. Antecedents of new service development effectiveness: An exploratory examination of strategic operations choices. Journal of Service Research 3 (1): 3-17.
26. Gordon, A. D., 1996. Hierarchical classification. In Clustering and classification, ed., P. Arabie, L. J. Hubert, and, G. de Soete,. (eds.). 65-121. Singapore: World Scientific.
27. Griffin, A., 1997. PDMA research on new product development practices: Updating trends and benchmarking best practices. Journal of Product Innovation Management 14 (6): 429-458.
28. Griffin, A., and, J. R. Hauser,. 1996. Integrating R&D and marketing: A review and analysis of the literature. Journal of Product Innovation Management 13 (3): 191-215.
29. Hipp, C., 2000. Innovationsprozesse im Dienstleistungssektor. Heidelberg: Physika-Verlag.
30. Hipp, C., and, H. Grupp,. 2005. Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies. Research Policy 34 (4): 517-535.
31. Hollenstein, H., 2003. Innovation modes in the Swiss service sector: A cluster analysis based on firm-level data. Research Policy 32 (5): 845-863.
32. Hunter, J. E., F. L. Schmidt, and, G. B. Jackson,. 1982. Meta-analysis: Cumulating research findings across studies. Beverly Hills, CA: Sage.
33. Javalgi, R. G., and, C. L. Martin,. 2007. Internationalization of services: Identifying the building-blocks for future research. Journal of Services Marketing 21 (6): 391-397.
34. Johne, A., and, C. Storey,. 1998. New service development: A review of the literature and annotated bibliography. European Journal of Marketing 32 (3/4): 184-252.
35. Karniouchina, E. V., L. Victorino, and, R. Verma,. 2006. Product and service innovation: Ideas for future cross-disciplinary research. Journal of Product Innovation Management 23: 274-280.
36. Lehmann, D. R., S. Gupta, and, J. Steckel,. 1997. Marketing research. Amsterdam: Addison Wesley.
37. Lovelock, C. H., 1983. Classifying services to gain strategic marketing insights. Journal of Marketing 47 (3): 9-20.
38. Lovelock, C. H., and, E. Gummesson,. 2004. Whither services marketing? In search of a new paradigm and fresh perspectives. Journal of Service Research 7 (1): 20-41.
39. Martin, C. R., 1996. Retail service innovation: Input for success. Journal of Retailing and Consumer Services 3 (2): 63-71.
40. Martin, C. R., and, D. A. Horne,. 1995. Level of success input for service innovations in the same firm. International Journal of Service Industry Management 6 (4): 40-56.
41. Menor, L. J., and, A. V. Roth,. 2007. New service development competence in retail banking: Construct development and measurement validation. Journal of Operations Management 25 (4): 825-846.
42. Oldenboom, N., and, R. Abratt,. 2000. Success and failure factors in developing new banking and insurance services in South Africa. International Journal of Bank Marketing 18 (5): 233-245.
43. Ostrom, A. L., M. J. Bitner, S. W. Brown, K. A. Burkhard, M. Goul, V. Smith-Daniels, H. Demirkan, and, E. Rabinovich,. 2010. Moving forward and making a difference: Research priorities for the science service. Journal of Service Research 13 (1): 4-36.
44. Ottenbacher, M., J. Gnoth, and, P. Jones,. 2006. Identifying determinants of success in development of new high-contact services. International Journal of Service Industry Management 17 (4): 344-363.
45. Ottenbacher, M., and, R. J. Harrington,. 2008. New service development of entrepreneurial innovations in the IT sector. Entrepreneurship and Innovation 9 (1): 21-31.
46. Page, A. L., and, G. R. Schirr,. 2008. Growth and development of a body of knowledge: 16 years of new product development research, 1989-2004. Journal of Product Innovation Management 25 (3): 233-248.
47. Pavitt, K., 1984. Sectoral patterns of technical change: Towards a taxonomy and theory. Research Policy 13 (6): 343-373.
48. Storey, C., and, C. Easingwood,. 1993. The impact of the new product development project on the success of financial services. The Service Industries Journal 13 (3): 40-54.
49. Storey, C., and, C. Easingwood,. 1996. Determinants of new product performance-A study in the financial services sector. International Journal of Service Industry Management 7 (1): 32-55.
50. Storey, C., and, C. Easingwood,. 1998. The augmented service offering: A conceptualization and study of its impact on new service success. Journal of Product Innovation Management 15 (4): 335-351.
51. Sultan, F., 2002. Consumer response to the internet: An exploratory tracking study of on-line home users. Journal of Business Research 55 (8): 655-663.
52. Sundbo, J., 1997. Management of innovation in services. Service Industries Journal 17 (3): 432-455.
53. van Riel, A. C. R., J. Lemmink, and, H. Ouwersloot,. 2004. High-technology service innovation success: A decision-making perspective. Journal of Product Innovation Management 21 (5): 348-359.