Investigating the effect of information systems factors on trust in e-government initiative adoption in palestinian public sector

Research Journal of Applied Sciences, Engineering and Technology

Volumn 5, Issue 15, 2013, Pages 3865-3875

  Ayyash, Mohannad Moufeed ^a   Ahmad, Kamsuriah ^a   Singh, Dalbir ^a  

^a UNIVERSITI KEBANGSAAN MALAYSIA   (Malaysia)

Author keywords

Information system success model; Information systems factors; Security privacy; Technology acceptance model; Trust in e government

Indexed keywords

EID: 84876421238     PISSN: 20407459     EISSN: 20407467     Source Type: Journal    
DOI: 10.19026/rjaset.5.4447     Document Type: Article

References (44)

1. Abu-Shanab, E. and A. Al-Azzam, 2012. Trust dimensions and the adoption of e-government in Jordan. Int. J. Inform. Commun. Technol. Hum. Dev., 4(1): 39-51.
2. Almahamid, S., A.C. Mcadams, T. Alkalaldeh and M. Al-sa'eed, 2010. The relationship between perceived usefulness, perceived ease of use, perceived information quality and intention to use e-government. J. Theoret. Appl. Inform. Technol., 11(1): 30-44.
3. Ayyash, M.M., K. Ahmed and D. Singh, 2012. A hybrid information system model for trust in e-government initiative adoption in public sector organisation. Int. J. Bus. Inform. Syst., 11(2): 162-179.
4. Babbie, E.R., 1992. The Practice of Social Research. 6th Edn., Wadsworth, Belmont, CA.
5. Ballantine, J., M. Bonner, M. Levy, A. Martin, I. Munro and P. Powell, 1996. The 3-D model of information systems success: The search for the dependent variable continues. Inform. Res. Manag. J., 9(4): 5-15.
6. Belanger, F. and J.S. Hiller, 2006. A framework for e-government: Privacy implications. Bus. Proc. Manag. J., 12(1): 48-60.
7. Bélanger, F. and L. Carter, 2008. Trust and risk in e-government adoption. J. Strat. Inform. Syst., 17(2): 165-176.
8. Beldad, A., T. Van der Geest, M. De Jong and M. Steehouder, 2012. A cue or two and I'll trust you: Determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online. Govt. Inform. Quart., 29(1): 41-49.
9. Bohrnstedt, G.W., 1970. Reliability and Nvalidity Assessment in Attitude Measurement. In: Summers, G.F. (Ed.), Attitude Measurement. Rand McNally, Chicago, IL, pp: 80-99.
10. Carter, L. and F. Bélanger, 2005. The utilization of e-government services: Citizen trust, innovation and acceptance factors. Inform. Syst. J., 15(1): 5-25.
11. Cheung, C.M., G.W. Chan and M. Limayem, 2005. A Critical review of online consumer behavior: Empirical research. J. Elec. Commer. Organ., 3(4): 1-19.
12. Colesca, S.E., 2009. Understanding trust in e-government. Inziner. Ekonom-Eng. Econ., 3: 7-15.
13. Connolly, R. and F. Bannister, 2006. Consumer trust in internet shopping in ireland: Towards the development of a more effective trust measurement. Instrum. J. Inform. Technol., 22(2): 102-118.
14. Davis, F.D., 1989. Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quart., 13(3): 319-340.
15. David, G., B. Pierre and L. Darren, 2004. Barriers and benefits in the adoption of e-government. Int. J. Pub. Sector Manag., 17: 286-301.
16. Delone, W.H. and E.R. McLean, 2003. The DeLone and McLean model of information systems success: A ten-year update. J. Manag. Inform. Syst., 19(4): 9-30.
17. DeVellis, R.F., 2003. Scale Development: Theory and Applications. 2nd Edn., Sage Publications, Newbury Park, CA.
18. Gefen, D., G.M. Rose, M. Warkentin and P. Pavlou, 2005. Cultural diversity and trust in IT adoption: A comparison of USA and South African e-voters. J. Glob. Inform. Manag., 13(1): 54-78.
19. Hair, J.J.F., C.W. Black, B.J. Babin, R.E. Anderson and R.T. Tatham, 2006. Multivariate Data Analysis. 6th Edn., Prentice Hall, New Jersey.
20. Hair, J.F., A.H. Money, P. Samouel and M. Page, 2007. Research Methods for Business. John Wiley & Sons, Chichester, pp: 448, ISBN: 0470034041.
21. Jaber, N., 2011. Strategic Analysis and Development of Electronic Government Strategies for the Palestinian Municipalities. Engineering Management, An-Najah National University.
22. Jaju, A. and M.R. Crask, 1999. The perfect design: Optimization between reliability, validity, redundancy in scale items and response rates. Am Mark. Assoc., 10: 127-131.
23. Kim, D.J., C. Steinfield and Y.J. Lai, 2008. Revisiting the role of web assurance seals in business-toconsumer electronic commerce. Decision Supp. Syst., 44(4): 1000-1015.
24. Lean, O.K., S. Zailani, T. Ramayah and Y. Fernando, 2009. Factors influencing intention to use e-government services among citizens in Malaysia. Int. J. Inform. Manag., 29(6): 458-475.
25. Lee, J.K., S. Braynov and R. Rao, 2003. Effects of public emergency on citizens' usage intention toward e-government: A study in the context of war in Iraq. ICIS Proceedings, pp: 83.
26. Liu, Y. and C. Zhou, 2010. A citizen trust model for e-government. IEEE International Conference on Software Engineering and Service Sciences (ICSESS), Coll. of Inf. Syst. & Manage., Nat. Univ. of Defense Technol., Changsha, China, pp: 751-754.
27. Melitski, J., 2003. Capacity and e-government performance: An analysis based on early adopters of Internet technologies in New Jersey. Pub. Perform. Manag. Rev., 26(4): 376-390.
28. Myers, B.L., L.A. Kappelman and V.R. Prybutok, 1997. A comprehensive model for assessing the quality and productivity of the information systems function: Toward a theory for information systems assessment. Inform. Res. Manag. J., 10(1): 6-25.
29. Navarrete, C., 2010. Trust in e-government transactional services: A study of citizens' perceptions in Mexico and the U.S. Proceedings of the 43rd Hawaii International Conference on System Sciences, pp: 1-10.
30. Nunnally, J.C., 1978. Psychometrics Theory. 2nd Edn., McGraw-Hill, New York.
31. Ojo, A., T. Janowski and E. Estevez, 2011. Whole-ofgovernment approach to information technology strategy management: Building a sustainable collaborative technology environment in government. Inform. Polity, 16(3): 243-260.
32. Pallant, J., 2001. SPSS Survival Manual. 4th Edn., McGraw-Hill International, Maidenhead, pp: 352, ISBN: 0335242391.
33. Pallant, J., 2007. SPSS Survival Manual: A Step by Step Guide to Data Analysis Using SPSS. 3rd Edn., Crows Nest, Australia.
34. Phung, K., K. Yen and M. Hsiao, 2009. Examining the factors associated with consumer's trust in the context of business-to-consumer e-commerce. IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Department of Informational Manage., Shu-Te Univ., Kaohsiung, Taiwan, pp: 2241-2245.
35. Seddon, P.B., 1997. A respecification and extension of the DeLone and McLean model of IS success. Inform. Syst. Res., 8(3): 240-253.
36. Sekaran, U., 2000. Research Methods for Business: A Skill-Building Approach. 3rd Edn., John Wiley & Sons, New York.
37. Sekaran, U., 2003. Research Methods for Business. A Skill-Building Approach. 4th Edn., John Wiley & Sons, Inc, New York.
38. Schwester, R., 2009. Examining the barriers to e-government adoption. Elec. J. e-Govt., 7(1): 113-122.
39. Shareef, M.A., U. Kumar and V. Kumar, 2007. Developing fundamental capabilities for successful e-government implementation. Proceedings of ASAC Conference, Ottawa.
40. Srivastava, S.C. and T.S.H. Teo, 2009. Citizen trust development for e-government adoption and usage: Insights from young adults in Singapore. Commun. Assoc. Inform. Syst., 25(1): 31.
41. Tan, C.W., I. Benbasat and R.T. Cenfetelli, 2008. Building citizen trust towards e-government services: Do high quality websites matter? Proceedings of the 41st Annual Hawaii International Conference on System Sciences, pp: 217.
42. Wangpipatwong, S., W. Chutimaskul and B. Papasratorn, 2005. Factors influencing the adoption of thai e-government websites: Information quality and system quality approach. Proceedings of the 4th International Conference on eBusiness, Bangkok, Thailand.
43. Warkentin, M., D. Gefen, P.A. Pavlou, and G.M. Rose, 2002. Encouraging citizen adoption of e-government by building trust. Elec. Mark., 12(3): 157-162.
44. Welch, E.W., C.C. Hinnant and M.J. Moon, 2005. Linking citizen satisfaction with e-government and trust in government. J. Pub. Admin. Res. Theory., 15(3): 371.