EFFECTS OF A PUBLIC EMERGENCY ON CITIZENS’ USAGE INTENTION TOWARD E-GOVERNMENT: A STUDY IN THE CONTEXT OF WAR IN IRAQ

Proceedings of the International Conference on Information Systems, ICIS 2003

Volumn , Issue , 2003, Pages 896-902

  Lee, Jin Kyu ^a   Braynov, Sviatoslav ^a   Rao, H Raghav ^b  

^a UNIVERSITY AT BUFFALO   (United States)

^b the State University of New York   (United States)

Author keywords

E government; homeland security; intention to use; public emergency; risk, trust; usefulness

Indexed keywords

EMERGENCY SERVICES; GOVERNMENT DATA PROCESSING; INFORMATION SERVICES; SECURITY SYSTEMS; SURVEYS;

E-GOVERNMENT; E-GOVERNMENT SERVICES; INTENTION TO USE; PUBLIC EMERGENCIES; PUBLIC SAFETY; RISK, TRUST; SEPTEMBER 11; STATE GOVERNMENTS; USAGE INTENTION; USEFULNESS;

NATIONAL SECURITY;

EID: 85138691161     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (23)

1. Ajzen, I., and Fishbein, M. Understanding Attitudes and Predicting Social Behavior, Prentice-Hall, Inc., Englewood Cliffs, NJ, 1980.
2. Barclay, D., Higgins, C., and Thompson, R. “The Partial Least Squares (PLS) Approach to Causal Modeling: Personal Computer Adoption and Use as an Illustration,” Technology Studies (2:2), 1995, pp. 285-324.
3. Bhattacherjee, A. “Individual Trust in Online Firms: Scale Development and Initial Test,” Journal of Management Information Sytems (19:1), 2002, pp. 211-241.
4. CEG. “E-government: The Next American Revolution,” Council for Excellence in Government, 2001.
5. Chin, W. W. “The Partial Least Squares Approach for Structural Equation Modeling,” in Modern Methods for Business Research, G. A. Marcoulides (ed.) Lawrence Erlbaum Associates, Mahwah, NJ, 1998, pp. 295-336.
6. Davis, F. D. “Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology,” MIS Quarterly (13:3), 1989, pp. 319-340.
7. Davis, F. D., Bagozzi, R. P., and Warshaw, P. R. “User Acceptance of Computer Technology: A Comparison of Two Theoretical Models,” Management Science (35:8), 1989, pp. 982-1003.
8. Fishbein, M., and Ajzen, I. Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Addison-Wesley, Reading, MA, 1975.
9. Gefen, D. “E-Commerce: The Role of Familiarity and Trust,” The International Journal of Management Science (28:6), 2000, pp. 725-737.
10. Gupta, A., Su, B., and Walter, Z. “Economic Analysis of Consumer Purchase Intentions in Electronic and Traditional Retail Channels: Competitive and Strategic Implications,” Decision Support Systems (forthcoming).
11. Hair, J. F., Jr., Anderson, R. E., Tatham, R. L., and Black, W. C. Multivariate Data Analysis with Readings, Prentice Hall, Englewood Cliffs, NJ, 1995.
12. Kim, D. J., Song, Y. I., Braynov, S., and Rao, H. R. “A Multi-Dimensional Trust Formation Model in B-to-C E-Commerce: A Conceptual Framework and Content Analysis of Academia/Practitioner Perspectives,” Decision Support Systems, forthcoming.
13. Koehler, J. J., and Gershoff, A. D. “Betrayal Aversion: When Agents of Protection Become Agents of Harm,” Organizational Behavior and Human Decision Processes (90), 2003, pp. 244-291.
14. Lee, J. K., and Rao, H. R. “A Study of Customers’ Trust in Government-to-Customer Online Services,” in Proceedings of the Ninth Americas Conference on Information Systems, J. Ross and D. Galletta (eds.), Tampa, FL, 2003, pp. 821-826.
15. Mayer, R. C., Davis, J. H., and Schoorman, D. “An Integration Model of Organizational Trust,” Academy of Management Review (20:3), 1995, pp. 709-734.
16. McKnight, D. H., Choudhury, V., and Kacmar, C. “Developing and Validating Trust Measures for E-Commerce: An Integrative Typology,” Information Systems Research (13:3), 2002, pp. 334-359.
17. McKnight, D. H., Cummings, L. L., and Chervany, N. L. “Initial Trust Formation in New Organizational Relationships,” The Academy of Management Review (23:3), 1998, pp. 473-490.
18. Nicolaisen, N. “The Impact of the E-Government Act of 2002,” Faulkner Information Services, 2003 (available online at www.faulkner.com/products/faulknerlibrary/00018622.htm).
19. Palmer, I. “State of the World: E-Government Implementation,” Faulkner Information Services, 2003 (available online at www.faulkner.com/products/faulknerlibrary/00018297.htm).
20. Rainie, L. “How Americans Used the Internet After the Terror Attack,” Pew Internet and American Life Project, 2001 (available online at http://www.pewinternet.org/reports/pdfs/PIP_Terror_Report.pdf).
21. Rainie, L. “Pew Internet Project Data Memo,” Pew Internet and American Life Project, 2003, (available online at http://www.pewinternet.org/reports/pdfs/PIP_Preparedness_Net_Memo.pdf).
22. Sitkin, S. B., and Pablo, A. L. “Reconceptualizing the Determinants of Risk Behavior,” Academy of Management Review (17:1), 1992, pp. 9-38.
23. Venkatesh, V., and Davis, F. D. “A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies,” Management Science (46:2), 2000, pp. 186-204.