Factors influencing intention to use e-government services among citizens in Malaysia

International Journal of Information Management

Volumn 29, Issue 6, 2009, Pages 458-475

  Lean, Ooh Kim ^a   Zailani, Suhaiza ^a   Ramayah, T ^a   Fernando, Yudi ^a  

^a SCHOOL OF PHYSICS   (Malaysia)

Author keywords

Adoptions; E government; Innovation; Malaysian services

Indexed keywords

SURVEYS;

ADOPTIONS; DIFFUSION OF INNOVATIONS; E-GOVERNMENT SERVICES; EXPLORATORY STUDIES; MALAYSIANS; PERCEIVED USEFULNESS; TECHNOLOGY ACCEPTANCE MODEL; UNCERTAINTY AVOIDANCE;

E-GOVERNMENT;

EID: 70449521439     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2009.03.012     Document Type: Article

References (79)

1. Ajzen I. The theory of planned behaviour. Organizational Behaviour and Human Decision Processes 50 (1991) 179-211
2. Bandura A. Self-efficacy mechanism in human agency. American Psychologist 37 (1982) 122-147
3. Bandura A. Social foundations of thought and action: A social cognitive theory (1986), Prentice Hall, Englewood Cliffs, NJ
4. Belanger F., Hiller J., and Smith W. Trustworthiness in electronic commerce: The role of privacy, security, and site attributes. Journal of Strategic Information Systems 11 (2002) 245-270
5. Bélanger, F., & Hiller, J., (2005). A framework for e-government: Privacy implications. Business Process Management Journal, 11, in press.
6. Blaikie N. Analyzing quantitative data. From description to explanation (2003), Sage Publicaion, London
7. Blau P.M. Exchange and Power in Social Life (1964), John Wiley, New York
8. Bomil S., and Ingoo H. The impact of customer trust and perception of security control on the acceptance of electronic commerce. International Journal of Electronic Commerce 7 3 (2003) 135-161
9. Carter L., and Belanger F. The utilization of e-government services: Citizen trust, innovation and acceptance factors. Information Systems Journal 15 1 (2005) 5-25
10. Chadwick S. Communicating Trust in Ecommerce Interactions. Management Communication Quarterly 14 4 (2001) 653-658
11. Chai L., and Pavlou P.A. From "ancient" to "modern": A cross cultural investigation of electronic commerce adoption in Greece and the United States. The Journal of Enterprise Information Management 17 6 (2004) 416-423
12. Chau P.Y.K., and Hu P.J.H. Information technology acceptance by individual professionals: A model comparison approach. Decision Science 32 4 (2001) 699-719
13. Cohen S., and Eimicke W. The use of the Internet in government service delivery. In: Abramson M.A., and Means G.E. (Eds). E-Government 2001 (2002), Rowman & Littlefield Publishing, Inc., Lanham, Maryland 9-43
14. Davidsson B., and Patel R. Forskningsmetodikens grunder (2003), Studentlitteratur, Lun
15. Davis F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly September (1989) 318-340
16. Davis F.D., Bagozzi R.P., and Warshaw P.R. User acceptance of computer technology: A comparison of two theoretical models. Management Science 35 8 (1989) 982-1002
17. Davis F.D., Bagozzi R.P., and Warshaw P.R. Extrinsic and intrinsic motivation to use computers in the workplace. Journal of Applied Social Psychology 22 14 (1992) 1111-1132
18. Deci E.L. Intrinsic motivation (1975), Plenum Press, New York
19. Featherman M.S., and Pavlou P.A. Predicting E-services adoption: A perceived risk facets perspective. Proceedings of the eighth Americas conference on information. Dallas (2002)
20. Felix B.T., and Paul S. Online consumer trust: A multiple-dimensional model. Journal of Electronic Commerce in Organizations (2004) 40
21. Fishbein M., and Ajzen I. Belief, attitude, intention and behaviour: An introduction to theory and research Reading (1975), Anddision-Wesley, Massachusetts
22. Fukuyama F. Trust: The social virtues and the creation of prosperity (1995), The Free Press, New York
23. GAO (General Accounting Office) McClure, D. (2001). Electronic government challenges must be addressed with effective leadership and management. Available at: http://feapmo.gov/links.asp.
24. Gartner Group (2000). E-government strategy: cubing the circle. Research Notes, Strategic Planning Assumption, 20 April 2000. [WWW document].
25. Gefen D., Pavlou P.A., Rise G.M., and Warkentin M. E-government adoption. Proceedings of the eighth Americas conference on information system. Boston, MA (2002)
26. Gefen, D., & Straub, D. W. (2000). Managing user trust in B2C e-services. E-Services Quarterly, 1.1.
27. Guriting P., and Ndubisi N.O. Borneo online banking: Evaluating customer perceptions and behavioural intention. Management Research News, Patrington 29 1/2 (2006) 6-15
28. Hair J.F., Anderson R.E., Tatham R.L., and Black B.C. Multivariate data analysis. 5th ed. (1998), Prentice-Hall International, Englewood Chiffs, NJ
29. Hair J.F., Anderson R.E., Tatham R.L., and Black W.C. Mutlivariate data analysis. sixth edition (2006), Prentice-Hall, Upper Saddle River, NJ
30. Harris B. E-government makes global progress. Government Technology August (2002) 22-28
31. Hoffman D.L., Novak T.P., and Peralta M. Building consumer trust online. Communications of the ACM 42 4 (1999) 80-85
32. Hofstede G. Culture's consequences (1980), Sage, Beverly Hills, CA
33. Hofstede G. Cultures and organizations: Software of the mind (1991), McGraw-Hill, London
34. Hofstede G. Cultural constraints in management theories. Academy of Management Executive 7 (1993) 81-95
35. Hofstede G. Culture's consequences. 2nd ed. (2001), Sage, Thousand Oaks, CA
36. Horst M., Kuttschreuter M., and Gutteling J.M. Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in The Netherlands. Computers in Human Behavior 23 (2006) 1838-1852
37. Hung S.Y., Chang C.M., and Yu T.J. Determinants of user acceptance of the e-Government services: The case of online tax filing and payment system. Government Information Quarterly 23 1 (2006) 97-122
38. Igbaria M., Livari J., and Maragahh H. Why do individual use computer technology: A finish case study. Information & Management 29 (1995) 227-238
39. Jaju, A., & Crask, M. (1999). The Perfect Design: Optimization between Reliability, Validity, Redundancy in Scale Items and Response Rates, In Menon, A., & Sharma A. (Eds.), Issues in Scaling: Proceedings of the AMA (Winter) Educators' Conference, 10 (February) St. Petesburg, Fl, (pp. 127-131).
40. Jorgensen D., and Cable S. Facing the challenges of e-government: A case study of the city of Corpus Christi, Texas. SAM-Advanced Management Journal 67 3 (2002) 15-21
41. Kelly E.P., and Erickson G.S. Legal and privacy issues surrounding customer databases and e-merchant bankruptcies: Reflection on Toysmart.com. Industrial Management & Data Systems 104 3 (2004) 209-217
42. Kelly E.P., and Erickson E.G. RFID tags: Commercial applications v. privacy rights. Industrial Management & Data Systems 105 6 (2005) 703-713
43. Kiesler C.A., and Kiesler S.B. Conformity (1969), Addison-Wesley, Reading, MA
44. Lee J.K., Braynov S., and Rao H.R. Effects of a public emergency on citizens usage intention toward E-Government: A study in the context of war in Iraq. Proceedings of the eleventh Americas conference on information system. Omaha, NE, USA (2005)
45. Lee M.K.O., and Turban E. A trust model for internet shopping. International Journal of Electronic Commerce 6 1 (2001) 75-91
46. Lekvall, P., & Wahlbin, C. (2001). Information for Marknadsforingsbeslut. Goteborg: IHM forlag.
47. Mathieson K. Predicting user intention: Comparing the technology acceptance model with the theory of planned behavior. Information Systems Research 2 3 (1991) 173-191
48. May, O.S. (2005). User acceptance of internet banking in Penang: a model comparison approach, MBA thesis, School of Management, University Sains Malaysia, Penang.
49. McKnight D.H., and Chevancy N.L. What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology Internet. Journal of Electronic Commerce (2002)
50. Miyazaki A., and Fernandez A. Consumer perceptions of privacy and security risks for online shopping. Journal of Consumer Affairs 35 1 (2001) 27-44
51. Moore G.C., and Benbasat I. Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research 2 3 (1991) 192-222
52. Pallant J. SPSS. Survivl manual (2001), Open University Press
53. Pavlou P.A. Consumer acceptance of electronic commerce-integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce 7 3 (2003) 69-103
54. Pfeffer J. Organizations and Organization Theory (1982), Pitman, Marshfield, MA
55. Phang C.W., Li Y., Sutanto J., and Kankanhalli A. Senior citizens' adoption of E-government: In quest of the antecedents of perceived usefulness. Proceeding of the 38th Hawaii International conference on system science (2005) 1-8
56. Ramayah T., and Ignatius J. Impact of perceived usefulness, perceived ease of use and perceived enjoyment on intention to shop online. ICFAI Journal of Management (IJSM) 3 3 (2005) 36-51
57. Ramayah T., and Suki Mohd.N. Intention to use mobile PC among MBA students: implications for technology integration in the learning curriculum. UNITAR E-Journal 1 2 (2006) 1-10
58. Ramayah T., Jantan M., Mohd Noor M.N., and Koay P.L. Receptiveness of internet banking by Malaysia consumers: The case of Penang. Asian Academic of Management Journal 8 2 (2003) 1-29
59. Ramayah, T., Ling, C.Y., Suki, N.M., & Ibrahim, A. (2005). Determinants of Intention to Use an Online Bill Payment System among MBA Students, E-Business, no. 9, pp. 80-91.
60. Rogers E.M. Diffusion of innovations. 4th ed. (1995), The Free Press, New York, NY
61. Rogers E.M. Diffusion of innovation. 5th ed. (2003), Free Press, New York
62. Sekaran U. Research methods for business. A skill-building approach. 4th edition (2003), John Wiley and Sons, Inc., New York
63. Siau K., and Long Y. Synthesizing e-government stage models-A meta Synthesis based on meta-ethnography approach. Journal of Industrial Management & Data Systems 105 4 (2005) 443-458
64. Slyke C.V., Belanger F., and Comunale C.L. Factors influencing the adoption of web-based shopping: The impact of trust. The DATABASE for Advances in Information Systems 35 2 (2004) 32-49
65. Sonja G.K., and Ewald A.K. Empirical research in on-line trust: A review and critical assessment. International Journal of Human-Computer Studies (2003)
66. Taylor S., and Todd P. Assessing IT usage: The role of prior experience. MIS Quarterly 19 4 (1995) 560-570
67. Thompson R.L., Higgins C.A., and Howell J.M. Personal computing: Toward a conceptual model of utilization. MIS Quarterly 15 1 (1991) 124-143
68. Toregas C. The politics of e-gov: The upcoming struggle for redefining civic engagement. National Civic Review 90 3 (2001) 235-240
69. Triandis H.C. Attitude and Attitude Change (1971), John Wiley, NY
70. Udo G. Privacy and security concerns as major barriers for e-commerce: A survey study. Information Management & Computer Security 9 4 (2001) 165-174
71. Vassilakis C., Laskaridis G., Lepouras G., Rouvas S., and Georgiadis P. A framework for managing the lifecycle of transactional e-government services. Journal of Telematics and Informatics 20 (2003) 315-329
72. Venkatesh V. Creation of Favourable Perceptions: Exploring the Role of Intrinsic Motivation. MIS Quarterly 23 2 (1999) 239-260
73. Venkatesh V., and Davis F.D. A theoretical extension of the technology acceptance model (four longitudinal field studies). Management Science 46 2 (2000) 186-204
74. Venkatesh V., Morris M.G., Davis G.B., and Davis F.D. User acceptance of infroamtion technology: Toward a unified view. MIS Quarterly 27 3 (2003) 425-478
75. Warkentin, M., Gefen, D., Pavlou, P. A., & Rose, M. G. (2002). Encouraging citizen adoption of e-government by building trust. 12 (3) 157-162 (retrieved from http://www.electronicmarkets.org).
76. William, G. Z. (2003). Business research method. 7th. edition, South-Western.
77. Williamson O.E. The Economic Institutions of Capitalism: Firms, Markets, Relational Contracting (1985), The Free Press, New York
78. Yoo B., Naveen D., and Lenartowicz T. The effects of marketing education and individual cultural values on marketing ethics of students. Journal of Marketing Education 24 August (2004) 92-103
79. Zucker L.G. Production of trust: Institutional sources of economic structure 1840-1920. Research in Organizational Behavior 8 (1986) 53-111