Using self-service technology to reduce customer waiting times

International Journal of Hospitality Management

Volumn 33, Issue 1, 2013, Pages 435-445

  Kokkinou, Alinda ^a   Cranage, David A ^b  

^a AVANS UNIVERSITY OF APPLIED SCIENCES   (Netherlands)

^b PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Kiosk; Self service technology; Service level; Simulation; Waiting time

Indexed keywords

EID: 84876154386     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2012.11.003     Document Type: Article

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