Managing real and virtual waits in hospitality and service organizations

Cornell Hotel and Restaurant Administration Quarterly

Volumn 46, Issue 1, 2005, Pages 52-68

  Dickson, Duncan ^a   Ford, Robert C ^b   Laval, Bruce ^c  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

^b UNIVERSITY OF CENTRAL FLORIDA   (United States)

^c DISNEY RESEARCH   (United States)

Author keywords

Customer satisfaction; Queue management; Virtual queues; Walt Disney World

Indexed keywords

EID: 13244257048     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1177/0010880404271560     Document Type: Article

References (0)