Pooling restaurant reservations to increase service efficiency

Journal of Service Research

Volumn 10, Issue 4, 2008, Pages 335-346

  Thompson, Gary M ^a   Kwortnik Jr , Robert J ^a  

^a Department of Molecular Biology and Genetics

Author keywords

Customer experience; Resource pooling; Restaurant reservations; Revenue management; Service process; Simulation

Indexed keywords

EID: 41549086064     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670508314267     Document Type: Article

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