Sustainable development practices in the hospitality industry: An empirical study of their impact on customer satisfaction and intentions

International Journal of Hospitality Management

Volumn 34, Issue 1, 2013, Pages 116-126

  Prud'homme, Brigitte ^a   Raymond, Louis ^a  

^a UNIVERSITÉ DU QUÉBEC À TROIS RIVIÈRES   (Canada)

Author keywords

Consumer intention; Corporate social responsibility; Hotel customer satisfaction; Hotel selection criteria; Responsible consumer behavior; Sustainable development practices

Indexed keywords

EID: 84875788373     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2013.03.003     Document Type: Article

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