More Than Happy to Help? Customer-Focused Emotion Management Strategies

Personnel Psychology

Volumn 66, Issue 1, 2013, Pages 261-286

  Little, Laura M ^a   Kluemper, Don ^b   Nelson, Debra L ^c   Ward, Andrew ^d  

^a UNIVERSITY OF GEORGIA   (United States)

^b NORTHERN ILLINOIS UNIVERSITY   (United States)

^c OKLAHOMA STATE UNIVERSITY   (United States)

^d LEHIGH UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84873738635     PISSN: 00315826     EISSN: 17446570     Source Type: Journal    
DOI: 10.1111/peps.12010     Document Type: Article

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