Flexible approach to patients satisfaction: A case of Indian private hospitals

International Journal of Services and Operations Management

Volumn 14, Issue 2, 2013, Pages 252-275

  Ali, Sadia Samar ^a   Bharadwaj, R K ^b   Ahmad, F ^c  

^a FORTUNE INSTITUTE OF INTERNATIONAL BUSINESS   (India)

^b New Delhi Institute of Management   (India)

^c Business Standard Limited   (India)

Author keywords

ACSI; AM; American customer satisfaction index; Consumer; Factor analysis; Hospital; India; Patients; Patients satisfaction index; Private hospital; PSI; Satisfaction; SPSS 16.0

Indexed keywords

EID: 84873390773     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2013.051835     Document Type: Article

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