Emotional intelligence and adaptability - Service encounters between casino hosts and premium players

International Journal of Hospitality Management

Volumn 32, Issue 1, 2013, Pages 287-294

  Prentice, Catherine ^a   King, Brian E M ^b  

^a SWINBURNE UNIVERSITY OF TECHNOLOGY   (Australia)

^b VICTORIA UNIVERSITY   (Australia)

Author keywords

Adaptability; Casino hosts; Casino industry; Emotional intelligence; Premium player; Service performance

Indexed keywords

EID: 84872406284     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2012.06.004     Document Type: Article

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