메뉴 건너뛰기




Volumn 34, Issue 1, 2013, Pages 40-55

Exploring the determinants of e-learning systems continuance intention in academic libraries

Author keywords

Academic libraries; Continuance intention; E learning system; Electronic resources; Perceived value; Quality; Satisfaction

Indexed keywords


EID: 84872340915     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435121311298261     Document Type: Article
Times cited : (107)

References (66)
  • 1
    • 34248145519 scopus 로고    scopus 로고
    • The impact of web quality and playfulness on user acceptance of online retailing
    • Ahn, T., Ryu, S. and Han, I. (2007), "The impact of web quality and playfulness on user acceptance of online retailing" in Information & Management, Vol. 44, No. 3, pp. 263-75.
    • (2007) Information & Management , vol.44 , Issue.3 , pp. 263-275
    • Ahn, T.1    Ryu, S.2    Han, I.3
  • 2
    • 41649112685 scopus 로고
    • Structural equation modelling in practice: A review and recommended two step approach
    • Anderson, J. and Gerbing, D. (1988), "Structural equation modelling in practice: a review and recommended two step approach" in Psychological Bulletin, Vol. 103, No. 3, pp. 411-23.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.1    Gerbing, D.2
  • 3
    • 51249177591 scopus 로고
    • On the evaluation of structural equation models
    • Bagozzi, R.P. and Yi, Y. (1988), "On the evaluation of structural equation models" in Journal of the Academy of Marketing Science, Vol. 16, No. 1, pp. 74-94.
    • (1988) Journal of the Academy of Marketing Science , vol.16 , Issue.1 , pp. 74-94
    • Bagozzi, R.P.1    Yi, Y.2
  • 4
    • 0020749247 scopus 로고
    • Development of a tool for measuring and analyzing computer user satisfaction
    • Bailey, J.E. and Pearson, S.W. (1983), "Development of a tool for measuring and analyzing computer user satisfaction" in Management Science, Vol. 29, No. 5, pp. 530-45.
    • (1983) Management Science , vol.29 , Issue.5 , pp. 530-545
    • Bailey, J.E.1    Pearson, S.W.2
  • 5
    • 70450073082 scopus 로고
    • A short form measure of user information satisfaction: A psychometric evaluation and notes on use
    • Baroudi, J.J. and Orlikowski, W.J. (1988), "A short form measure of user information satisfaction: a psychometric evaluation and notes on use" in Journal of Management Information Systems, Vol. 4, No. 4, pp. 44-59.
    • (1988) Journal of Management Information Systems , vol.4 , Issue.4 , pp. 44-59
    • Baroudi, J.J.1    Orlikowski, W.J.2
  • 6
    • 84872358182 scopus 로고    scopus 로고
    • Relationships among sense of classroom community, perceived cognitive learning and satisfaction of students at an e-learning course
    • available at: (accessed March 2, 2010)
    • Baturay, M.H. (2010), "Relationships among sense of classroom community, perceived cognitive learning and satisfaction of students at an e-learning course", Interactive Learning Environments, available at: http://pdfserve.informaworld.com/287687_788837034_922292781.pdf/ (accessed March 2, 2010).
    • (2010) Interactive Learning Environments
    • Baturay, M.H.1
  • 7
    • 28244489795 scopus 로고    scopus 로고
    • Academic libraries in the digital revolution
    • available at: (accessed July 20, 2008)
    • Bazillion, R.J. (2001), "Academic libraries in the digital revolution", Educause Quarterly, Vol. 1, available at: http://net.educause.edu/ir/library/pdf/EQM0119.pdf (accessed July 20, 2008).
    • (2001) Educause Quarterly , vol.1
    • Bazillion, R.J.1
  • 8
    • 33847162805 scopus 로고    scopus 로고
    • E-learning model for Polish libraries: BIBWEB
    • Bednarek-Michalska, B. and Wołodko, A. (2006), "E-learning model for Polish libraries: BIBWEB" in The Electronic Library, Vol. 25, No. 1, pp. 80-9.
    • (2006) The Electronic Library , vol.25 , Issue.1 , pp. 80-89
    • Bednarek-Michalska, B.1    Wołodko, A.2
  • 9
    • 0025397298 scopus 로고
    • Comparative fit indexes in structural models
    • Bentler, P.M. (1990), "Comparative fit indexes in structural models" in Psychological Bulletin, Vol. 107, No. 2, pp. 238-46.
    • (1990) Psychological Bulletin , vol.107 , Issue.2 , pp. 238-246
    • Bentler, P.M.1
  • 10
    • 4243159210 scopus 로고
    • Significance tests and goodness of fit in the analysis of covariance structures
    • Bentler, P.M. and Bonnet, D.G. (1980), "Significance tests and goodness of fit in the analysis of covariance structures" in Psychological Bulletin, Vol. 88, No. 3, pp. 588-606.
    • (1980) Psychological Bulletin , vol.88 , Issue.3 , pp. 588-606
    • Bentler, P.M.1    Bonnet, D.G.2
  • 11
    • 2342559169 scopus 로고    scopus 로고
    • An empirical investigation of decision making satisfaction in web-based decision support systems
    • Bharatia, P. and Chaudhury, A. (2004), "An empirical investigation of decision making satisfaction in web-based decision support systems" in Decision Support Systems, Vol. 37, No. 2, pp. 187-97.
    • (2004) Decision Support Systems , vol.37 , Issue.2 , pp. 187-197
    • Bharatia, P.1    Chaudhury, A.2
  • 12
    • 0035546372 scopus 로고    scopus 로고
    • An empirical analysis of the antecedents of electronic commerce service continuance
    • Bhattacherjee, A. (2001), "An empirical analysis of the antecedents of electronic commerce service continuance" in Decision Support Systems, Vol. 32, No. 2, pp. 201-14.
    • (2001) Decision Support Systems , vol.32 , Issue.2 , pp. 201-214
    • Bhattacherjee, A.1
  • 13
    • 0035612804 scopus 로고    scopus 로고
    • Some new thoughts on conceptualizing perceived service quality: A hierarchical approach
    • Brady, M.K. and Cronin, J.J. Jr (2001), "Some new thoughts on conceptualizing perceived service quality: a hierarchical approach" in Journal of Marketing, Vol. 65, No. 3, pp. 34-49.
    • (2001) Journal of Marketing , vol.65 , Issue.3 , pp. 34-49
    • Brady, M.K.1    Cronin Jr., J.J.2
  • 14
    • 0001233581 scopus 로고
    • Alternative ways of assessing model fit
    • Bollen, K.A., Long, J.S. (Eds.), Sage, Newbury Park, CA
    • Brown, M. and Cudeck, R. (1993), "Alternative ways of assessing model fit" in Bollen, K.A. and Long, J.S. (Eds.), Testing Structural Equation Models, Sage, Newbury Park, CA, pp. 136-62.
    • (1993) Testing Structural Equation Models , pp. 136-162
    • Brown, M.1    Cudeck, R.2
  • 16
    • 70350714524 scopus 로고    scopus 로고
    • Experience quality, perceived value, satisfaction and behavioural intentions for heritage tourists
    • Chen, C.F. and Chen, F.S. (2010), "Experience quality, perceived value, satisfaction and behavioural intentions for heritage tourists" in Tourism Management, Vol. 31, No. 1, pp. 29-35.
    • (2010) Tourism Management , vol.31 , Issue.1 , pp. 29-35
    • Chen, C.F.1    Chen, F.S.2
  • 17
    • 77955471008 scopus 로고    scopus 로고
    • Impact of quality antecedents on taxpayer satisfaction with online tax-filing systems: An empirical study
    • Chen, C.W. (2010), "Impact of quality antecedents on taxpayer satisfaction with online tax-filing systems: an empirical study" in Information & Management, Vol. 47, Nos 5/6, pp. 308-15.
    • (2010) Information & Management , vol.47 , Issue.5-6 , pp. 308-315
    • Chen, C.W.1
  • 18
    • 34548099662 scopus 로고    scopus 로고
    • An empirical analysis of the antecedents of web-based learning continuance
    • Chiu, C.M., Sun, S.Y., Sun, P.C. and Ju, T.L. (2007), "An empirical analysis of the antecedents of web-based learning continuance" in Computers & Education, Vol. 49, No. 4, pp. 1224-45.
    • (2007) Computers & Education , vol.49 , Issue.4 , pp. 1224-1245
    • Chiu, C.M.1    Sun, S.Y.2    Sun, P.C.3    Ju, T.L.4
  • 19
    • 0002704641 scopus 로고    scopus 로고
    • Assessing the effects of quality, value and customer satisfaction on consumer behavioural intentions in service environments
    • Cronin, J.J. Jr, Brady, M.K. and Hult, G.T.M. (2000), "Assessing the effects of quality, value and customer satisfaction on consumer behavioural intentions in service environments" in Journal of Retailing, Vol. 76, No. 2, pp. 193-218.
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 193-218
    • Cronin Jr., J.J.1    Brady, M.K.2    Hult, G.T.M.3
  • 20
    • 0002643303 scopus 로고    scopus 로고
    • Indirect financial benefits from service quality
    • Danaher, P.J. and Rust, T.R. (1996), "Indirect financial benefits from service quality" in Quality Management Journal, Vol. 3, No. 2, pp. 63-75.
    • (1996) Quality Management Journal , vol.3 , Issue.2 , pp. 63-75
    • Danaher, P.J.1    Rust, T.R.2
  • 21
    • 72249114849 scopus 로고
    • Information systems success: The quest for the dependent variable
    • DeLone, W.H. and McLean, E.R. (1992), "Information systems success: the quest for the dependent variable" in Information Systems Research, Vol. 3, No. 1, pp. 60-95.
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • DeLone, W.H.1    McLean, E.R.2
  • 22
    • 0037368865 scopus 로고    scopus 로고
    • The DeLone and McLean model of information system success: A ten-year update
    • DeLone, W.H. and McLean, E.R. (2003), "The DeLone and McLean model of information system success: a ten-year update" in Journal of Management Information Systems, Vol. 19, No. 4, pp. 9-30.
    • (2003) Journal of Management Information Systems , vol.19 , Issue.4 , pp. 9-30
    • DeLone, W.H.1    McLean, E.R.2
  • 23
    • 34247093750 scopus 로고    scopus 로고
    • Enriching e-learning metadata through digital library usage analysis
    • Ferran, N., Casadesús, J., Krakowska, M. and Minguillón, J. (2007), "Enriching e-learning metadata through digital library usage analysis" in The Electronic Library, Vol. 25, No. 2, pp. 148-65.
    • (2007) The Electronic Library , vol.25 , Issue.2 , pp. 148-165
    • Ferran, N.1    Casadesús, J.2    Krakowska, M.3    Minguillón, J.4
  • 24
    • 0000009769 scopus 로고
    • Structural equation models with unobservable variables and measurement error
    • Fornell, C. and Larcker, D. (1981), "Structural equation models with unobservable variables and measurement error" in Journal of Marketing Research, Vol. 18, No. 1, pp. 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.2
  • 25
    • 77957690682 scopus 로고    scopus 로고
    • Organizational impact of system quality, information quality, and service quality
    • Gorla, N., Somers, T.M. and Wong, B. (2010), "Organizational impact of system quality, information quality, and service quality" in Journal of Strategic Information Systems, Vol. 19, pp. 207-28.
    • (2010) Journal of Strategic Information Systems , vol.19 , pp. 207-228
    • Gorla, N.1    Somers, T.M.2    Wong, B.3
  • 27
    • 0742324142 scopus 로고    scopus 로고
    • A study of the impacts of service quality on relationship quality in search-experience-credence services
    • Hsieh, Y.C. and Hiang, S.T. (2004), "A study of the impacts of service quality on relationship quality in search-experience-credence services" in Total Quality Management, Vol. 15, No. 1, pp. 43-58.
    • (2004) Total Quality Management , vol.15 , Issue.1 , pp. 43-58
    • Hsieh, Y.C.1    Hiang, S.T.2
  • 28
    • 67650706330 scopus 로고    scopus 로고
    • Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives
    • Hu, L. and Bentler, P.M. (1999), "Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives" in Structural Equation Modelling, Vol. 6, No. 1, pp. 1-55.
    • (1999) Structural Equation Modelling , vol.6 , Issue.1 , pp. 1-55
    • Hu, L.1    Bentler, P.M.2
  • 30
    • 44349178778 scopus 로고    scopus 로고
    • Perceived service quality, perceived value and recommendation: A study among Canadian public library users
    • Ladhari, R. and Morales, M. (2008), "Perceived service quality, perceived value and recommendation: a study among Canadian public library users" in Library Management, Vol. 29, Nos 4/5, pp. 352-66.
    • (2008) Library Management , vol.29 , Issue.4-5 , pp. 352-366
    • Ladhari, R.1    Morales, M.2
  • 31
    • 84872331901 scopus 로고    scopus 로고
    • available at: Learnframe
    • Learnframe (2002), "Facts, figures and forces behind e-learning", available at: www.learnframe.com/aboutelearning/elearningfacts.pdf/.
    • (2002) Facts, figures and forces behind e-learning
  • 32
    • 34447570649 scopus 로고    scopus 로고
    • Determinants of success for application service provider: An empirical test in small businesses
    • Lee, H., Kim, J. and Kim, J. (2007), "Determinants of success for application service provider: an empirical test in small businesses" in International Journal of Human-Computer Studies, Vol. 65, No. 9, pp. 796-815.
    • (2007) International Journal of Human-Computer Studies , vol.65 , Issue.9 , pp. 796-815
    • Lee, H.1    Kim, J.2    Kim, J.3
  • 33
    • 34548029971 scopus 로고    scopus 로고
    • Surveying instructor and learner attitudes toward e-learning
    • Liaw, S.S., Huang, H.M. and Chen, G.D. (2007), "Surveying instructor and learner attitudes toward e-learning" in Computers & Education, Vol. 49, No. 4, pp. 1066-80.
    • (2007) Computers & Education , vol.49 , Issue.4 , pp. 1066-1080
    • Liaw, S.S.1    Huang, H.M.2    Chen, G.D.3
  • 34
    • 12444325211 scopus 로고    scopus 로고
    • Force of habit and information systems usage: Theory and initial validation
    • Limayem, M. and Hirt, S.G. (2003), "Force of habit and information systems usage: theory and initial validation" in Journal of the Association for Information Systems, Vol. 4, No. 3, pp. 65-97.
    • (2003) Journal of the Association for Information Systems , vol.4 , Issue.3 , pp. 65-97
    • Limayem, M.1    Hirt, S.G.2
  • 35
    • 84872296381 scopus 로고    scopus 로고
    • The effects of relationship quality and switching barriers on customer loyalty
    • (forthcoming)
    • Liu, C.T., Guo, Y.M. and Lee, C.H. (2010), "The effects of relationship quality and switching barriers on customer loyalty", International Journal of Information Management, (forthcoming).
    • (2010) International Journal of Information Management
    • Liu, C.T.1    Guo, Y.M.2    Lee, C.H.3
  • 36
    • 0003711260 scopus 로고    scopus 로고
    • Prentice Hall International, Upper Saddle River, NJ, 4th ed
    • Lovelock, C.H. (2000), Service Marketing, 4th ed., Prentice Hall International, Upper Saddle River, NJ.
    • (2000) Service Marketing
    • Lovelock, C.H.1
  • 37
    • 0041880038 scopus 로고    scopus 로고
    • User-developed applications and information systems success: A test of DeLone and McLean's model
    • McGill, T., Hobbs, V. and Kloba, J. (2003), "User-developed applications and information systems success: a test of DeLone and McLean's model" in Information Resources Management Journal, Vol. 16, No. 1, pp. 24-45.
    • (2003) Information Resources Management Journal , vol.16 , Issue.1 , pp. 24-45
    • McGill, T.1    Hobbs, V.2    Kloba, J.3
  • 38
    • 0036737350 scopus 로고    scopus 로고
    • The measurement of web customer satisfaction: An expectation and disconfirmation approach
    • McKinney, V., Yoon, K. and Zahedi, F. (2002), "The measurement of web customer satisfaction: an expectation and disconfirmation approach" in Information Systems Research, Vol. 13, No. 3, pp. 296-315.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 296-315
    • McKinney, V.1    Yoon, K.2    Zahedi, F.3
  • 39
    • 0038246582 scopus 로고    scopus 로고
    • Improving library users' perceived quality, satisfaction and loyalty: An integrated measurement and management system
    • Martensen, A. and Gronholdt, L. (2003), "Improving library users' perceived quality, satisfaction and loyalty: an integrated measurement and management system" in The Journal of Academic Librarianship, Vol. 29, No. 3, pp. 140-7.
    • (2003) The Journal of Academic Librarianship , vol.29 , Issue.3 , pp. 140-147
    • Martensen, A.1    Gronholdt, L.2
  • 40
    • 77949559406 scopus 로고    scopus 로고
    • Evaluating academic library portal effectiveness
    • Masrek, M.N., Jamaludin, A. and Mukhtar, S.A. (2009), "Evaluating academic library portal effectiveness" in Library Review, Vol. 59, No. 3, pp. 198-212.
    • (2009) Library Review , vol.59 , Issue.3 , pp. 198-212
    • Masrek, M.N.1    Jamaludin, A.2    Mukhtar, S.A.3
  • 41
    • 73549114871 scopus 로고
    • Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior
    • Mathieson, K. (1991), "Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior" in Information Systems Research, Vol. 2, No. 3, pp. 173-91.
    • (1991) Information Systems Research , vol.2 , Issue.3 , pp. 173-191
    • Mathieson, K.1
  • 42
    • 29144506678 scopus 로고    scopus 로고
    • Dual emphasis and the long-term financial impact of customer satisfaction
    • Mittal, V., Anderson, E.W., Sayrak, A. and Tadikamalla, P. (2005), "Dual emphasis and the long-term financial impact of customer satisfaction" in Marketing Science, Vol. 24, No. 4, pp. 544-55.
    • (2005) Marketing Science , vol.24 , Issue.4 , pp. 544-555
    • Mittal, V.1    Anderson, E.W.2    Sayrak, A.3    Tadikamalla, P.4
  • 43
    • 76649086993 scopus 로고    scopus 로고
    • Application of information technologies in academic libraries
    • Mohsenzadeh, F. and Isfandyari-Moghaddam, A. (2009), "Application of information technologies in academic libraries" in The Electronic Library, Vol. 27, No. 6, pp. 986-98.
    • (2009) The Electronic Library , vol.27 , Issue.6 , pp. 986-998
    • Mohsenzadeh, F.1    Isfandyari-Moghaddam, A.2
  • 44
    • 0000396442 scopus 로고
    • A cognitive model of the antecedents and consequences of satisfaction decisions
    • Oliver, R. (1980), "A cognitive model of the antecedents and consequences of satisfaction decisions" in Journal of Marketing Research, Vol. 17, No. 4, pp. 460-9.
    • (1980) Journal of Marketing Research , vol.17 , Issue.4 , pp. 460-469
    • Oliver, R.1
  • 45
    • 0000152647 scopus 로고
    • A framework for the formation and structure of consumer expectations: Review and propositions
    • Oliver, R.L. and Winer, R.S. (1987), "A framework for the formation and structure of consumer expectations: review and propositions" in Journal of Economic Psychology, Vol. 8, No. 4, pp. 469-99.
    • (1987) Journal of Economic Psychology , vol.8 , Issue.4 , pp. 469-499
    • Oliver, R.L.1    Winer, R.S.2
  • 46
    • 84986065113 scopus 로고    scopus 로고
    • Identifying key factors affecting consumer purchase behaviour in an online shopping context
    • Park, C.H. and Kim, Y.G. (2003), "Identifying key factors affecting consumer purchase behaviour in an online shopping context" in International Journal of Retail & Distribution Management, Vol. 31, No. 1, pp. 16-29.
    • (2003) International Journal of Retail & Distribution Management , vol.31 , Issue.1 , pp. 16-29
    • Park, C.H.1    Kim, Y.G.2
  • 47
    • 0036053233 scopus 로고    scopus 로고
    • An examination of the construct of perceived value for the prediction of golf travellers' intentions to revisit
    • Petrick, J.F. and Backman, D. (2002), "An examination of the construct of perceived value for the prediction of golf travellers' intentions to revisit" in Journal of Travel Research, Vol. 41, No. 1, pp. 38-45.
    • (2002) Journal of Travel Research , vol.41 , Issue.1 , pp. 38-45
    • Petrick, J.F.1    Backman, D.2
  • 48
    • 0036004587 scopus 로고    scopus 로고
    • Assessing the validity of IS success models: An empirical test and theoretical analysis
    • Rai, A., Lang, S.S. and Welker, R.B. (2002), "Assessing the validity of IS success models: an empirical test and theoretical analysis" in Information Systems Research, Vol. 13, No. 1, pp. 50-69.
    • (2002) Information Systems Research , vol.13 , Issue.1 , pp. 50-69
    • Rai, A.1    Lang, S.S.2    Welker, R.B.3
  • 49
    • 0036567901 scopus 로고    scopus 로고
    • Key dimensions of business-to-consumer web sites
    • Ranganathan, C. and Ganapathy, S. (2002), "Key dimensions of business-to-consumer web sites" in Information & Management, Vol. 39, No. 6, pp. 457-65.
    • (2002) Information & Management , vol.39 , Issue.6 , pp. 457-465
    • Ranganathan, C.1    Ganapathy, S.2
  • 50
    • 33646417079 scopus 로고    scopus 로고
    • Understanding e-learning continuance intention: An extension of the technology acceptance model
    • Roca, J.C., Chiu, C.M. and Martínez, F.J. (2006), "Understanding e-learning continuance intention: an extension of the technology acceptance model" in International Journal of Human-Computer Studies, Vol. 64, No. 8, pp. 683-96.
    • (2006) International Journal of Human-Computer Studies , vol.64 , Issue.8 , pp. 683-696
    • Roca, J.C.1    Chiu, C.M.2    Martínez, F.J.3
  • 52
    • 0002345345 scopus 로고
    • Service quality: Insights and managerial implication from the frontier
    • Rust, T.R., Oliver, R.L. (Eds.), Sage, Thousand Oaks, CA
    • Rust, R.T. and Oliver, R.L. (1994), "Service quality: insights and managerial implication from the frontier" in Rust, T.R. and Oliver, R.L. (Eds.), Service Quality: New Directions in Theory and Practice, Sage, Thousand Oaks, CA, pp. 1-19.
    • (1994) Service Quality: New Directions in Theory and Practice , pp. 1-19
    • Rust, R.T.1    Oliver, R.L.2
  • 53
    • 48949097634 scopus 로고    scopus 로고
    • Examining the effects of information system characteristics and perceived usefulness on post adoption usage of information systems
    • Saeed, K.A. and Abdinnour-Helm, S. (2008), "Examining the effects of information system characteristics and perceived usefulness on post adoption usage of information systems" in Information & Management, Vol. 45, No. 6, pp. 376-86.
    • (2008) Information & Management , vol.45 , Issue.6 , pp. 376-386
    • Saeed, K.A.1    Abdinnour-Helm, S.2
  • 55
    • 33745442717 scopus 로고    scopus 로고
    • How digital libraries can support e-learning
    • Sharifabadi, S.R. (2006), "How digital libraries can support e-learning" in The Electronic Library, Vol. 24, No. 3, pp. 389-401.
    • (2006) The Electronic Library , vol.24 , Issue.3 , pp. 389-401
    • Sharifabadi, S.R.1
  • 57
    • 0000199952 scopus 로고
    • Alternative measures of system effectiveness: Associations and implications
    • Srinivasan, A. (1985), "Alternative measures of system effectiveness: associations and implications" in MIS Quarterly, Vol. 9, No. 3, pp. 243-53.
    • (1985) MIS Quarterly , vol.9 , Issue.3 , pp. 243-253
    • Srinivasan, A.1
  • 58
    • 34249911771 scopus 로고    scopus 로고
    • Networked e-information services to support the e-learning process at UAE University
    • Taha, A. (2006), "Networked e-information services to support the e-learning process at UAE University" in The Electronic Library, Vol. 25, No. 3, pp. 349-62.
    • (2006) The Electronic Library , vol.25 , Issue.3 , pp. 349-362
    • Taha, A.1
  • 59
    • 84994292909 scopus 로고    scopus 로고
    • The effects of service quality, perceived value and customer satisfaction on behavioural intentions
    • Tam, J.L.M. (2000), "The effects of service quality, perceived value and customer satisfaction on behavioural intentions" in Journal of Hospitality and Leisure Marketing, Vol. 6, No. 4, pp. 31-43.
    • (2000) Journal of Hospitality and Leisure Marketing , vol.6 , Issue.4 , pp. 31-43
    • Tam, J.L.M.1
  • 60
    • 12244267312 scopus 로고    scopus 로고
    • Development and validation of an instrument to measure user perceived service quality of information presenting web portals
    • Yang, Z., Caib, S., Zhouc, Z. and Zhou, N. (2005), "Development and validation of an instrument to measure user perceived service quality of information presenting web portals" in Information & Management, Vol. 42, No. 4, pp. 575-89.
    • (2005) Information & Management , vol.42 , Issue.4 , pp. 575-589
    • Yang, Z.1    Caib, S.2    Zhouc, Z.3    Zhou, N.4
  • 61
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence
    • Zeithaml, V.A. (1988), "Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence" in Journal of Marketing, Vol. 52, No. 3, pp. 2-22.
    • (1988) Journal of Marketing , vol.52 , Issue.3 , pp. 2-22
    • Zeithaml, V.A.1
  • 63
    • 33751165282 scopus 로고    scopus 로고
    • Internet use by the faculty members of Kuwait University
    • Al-Ansari, H. (2006), "Internet use by the faculty members of Kuwait University" in The Electronic Library, Vol. 24, No. 6, pp. 791-803.
    • (2006) The Electronic Library , vol.24 , Issue.6 , pp. 791-803
    • Al-Ansari, H.1
  • 64
    • 49749107912 scopus 로고    scopus 로고
    • The 'digital natives' debate: A critical review of the evidence
    • Bennett, S., Maton, K. and Kervin, L. (2008), "The 'digital natives' debate: a critical review of the evidence" in British Journal of Educational Technology, Vol. 39, No. 5, pp. 775-86.
    • (2008) British Journal of Educational Technology , vol.39 , Issue.5 , pp. 775-786
    • Bennett, S.1    Maton, K.2    Kervin, L.3
  • 65
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis, F.D. (1989), "Perceived usefulness, perceived ease of use, and user acceptance of information technology" in MIS Quarterly, Vol. 13, No. 3, pp. 319-40.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 66
    • 0002106437 scopus 로고
    • Cognitive, affective, and attribute bases of the satisfaction response
    • Oliver, R.L. (1993), "Cognitive, affective, and attribute bases of the satisfaction response" in The Journal of Consumer Research, Vol. 20, No. 3, pp. 418-30.
    • (1993) The Journal of Consumer Research , vol.20 , Issue.3 , pp. 418-430
    • Oliver, R.L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.