메뉴 건너뛰기




Volumn 36, Issue , 2013, Pages 178-187

Promoting frontline employees' quality of life: Leisure benefit systems and work-to-leisure conflicts

Author keywords

Job satisfaction; Leisure benefit system; Leisure satisfaction; Quality of life; Work to leisure conflict

Indexed keywords

AIRLINE INDUSTRY; LABOR STANDARD; LEISURE INDUSTRY; QUALITY OF LIFE; STRATEGIC APPROACH; TOURIST ATTRACTION; WORKING CONDITIONS; CONCEPTUAL FRAMEWORK; EMPLOYMENT;

EID: 84872190153     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2012.12.009     Document Type: Article
Times cited : (79)

References (65)
  • 1
    • 0002018739 scopus 로고
    • The role of leisure as an indicator of overall satisfaction with community life
    • Allen L., Beattie R. The role of leisure as an indicator of overall satisfaction with community life. Journal of Leisure Research 1984, 16:99-109.
    • (1984) Journal of Leisure Research , vol.16 , pp. 99-109
    • Allen, L.1    Beattie, R.2
  • 2
    • 0036898760 scopus 로고    scopus 로고
    • Formal organizational initiatives and informal workplace practices: links to work-family conflict and job-related outcomes
    • Anderson S.E., Coffey B.S., Byerly R.T. Formal organizational initiatives and informal workplace practices: links to work-family conflict and job-related outcomes. Journal of Management 2002, 28:787-810.
    • (2002) Journal of Management , vol.28 , pp. 787-810
    • Anderson, S.E.1    Coffey, B.S.2    Byerly, R.T.3
  • 4
    • 85013025038 scopus 로고
    • The impact of flexible benefits on employee satisfaction: a field study
    • Barber A.E., Dunham R.B., Formisano R.A. The impact of flexible benefits on employee satisfaction: a field study. Personnel Psychology 1992, 12:55-74.
    • (1992) Personnel Psychology , vol.12 , pp. 55-74
    • Barber, A.E.1    Dunham, R.B.2    Formisano, R.A.3
  • 5
    • 0013157586 scopus 로고    scopus 로고
    • An investigation of employees' job satisfaction: the case of hotels in Hong Kong
    • Baum T., Lam T., Zhang H. An investigation of employees' job satisfaction: the case of hotels in Hong Kong. Tourism Management 2001, 22:157-165.
    • (2001) Tourism Management , vol.22 , pp. 157-165
    • Baum, T.1    Lam, T.2    Zhang, H.3
  • 6
    • 0001998740 scopus 로고    scopus 로고
    • On the frontlines: stress, conflict, and the customer service provider
    • Boles J.S., Babin B.J. On the frontlines: stress, conflict, and the customer service provider. Journal of Business Research 1996, 37:41-50.
    • (1996) Journal of Business Research , vol.37 , pp. 41-50
    • Boles, J.S.1    Babin, B.J.2
  • 7
    • 0000868368 scopus 로고
    • A comment on model evaluation and modification
    • Bollen K.A. A comment on model evaluation and modification. Multivariate Behavioral Research 1990, 25:181-185.
    • (1990) Multivariate Behavioral Research , vol.25 , pp. 181-185
    • Bollen, K.A.1
  • 8
    • 33751012423 scopus 로고    scopus 로고
    • When leisure and work are allies: the case of skiers and tourist resort hotels
    • Boon B. When leisure and work are allies: the case of skiers and tourist resort hotels. Career Development International 2006, 11:594-608.
    • (2006) Career Development International , vol.11 , pp. 594-608
    • Boon, B.1
  • 9
    • 0039550445 scopus 로고    scopus 로고
    • Work-family border theory: a new theory of work-life balance
    • Clark S.C. Work-family border theory: a new theory of work-life balance. Human Relations 2000, 53:747-770.
    • (2000) Human Relations , vol.53 , pp. 747-770
    • Clark, S.C.1
  • 10
    • 0000493873 scopus 로고
    • Leisure based social support, leisure dispositions and health
    • Coleman D. Leisure based social support, leisure dispositions and health. Journal of Leisure Research 1993, 25:350-361.
    • (1993) Journal of Leisure Research , vol.25 , pp. 350-361
    • Coleman, D.1
  • 11
    • 0001327216 scopus 로고
    • Leisure and health: the role of social support and self-determination
    • Coleman D., Iso-Ahola S.E. Leisure and health: the role of social support and self-determination. Journal of Leisure Research 1993, 25:111-128.
    • (1993) Journal of Leisure Research , vol.25 , pp. 111-128
    • Coleman, D.1    Iso-Ahola, S.E.2
  • 12
    • 67650273596 scopus 로고    scopus 로고
    • A framework for work-life balance practices: addressing the needs of the tourism industry
    • Deery M., Jago L. A framework for work-life balance practices: addressing the needs of the tourism industry. Tourism and Hospitality Research 2009, 9:97-108.
    • (2009) Tourism and Hospitality Research , vol.9 , pp. 97-108
    • Deery, M.1    Jago, L.2
  • 13
    • 34248622074 scopus 로고
    • Assessing subjective well-being progress and opportunities
    • Diener E. Assessing subjective well-being progress and opportunities. Social Indicators Research 1994, 31:103-157.
    • (1994) Social Indicators Research , vol.31 , pp. 103-157
    • Diener, E.1
  • 14
    • 0006656722 scopus 로고
    • The leisure diagnostic battery: past, present, and future
    • Ellis G.A., Witt P.A. The leisure diagnostic battery: past, present, and future. Therapeutic Recreation Journal 1986, 20:31-47.
    • (1986) Therapeutic Recreation Journal , vol.20 , pp. 31-47
    • Ellis, G.A.1    Witt, P.A.2
  • 16
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement errors
    • Fornell C., Larcker D. Evaluating structural equation models with unobservable variables and measurement errors. Journal of Marketing Research 1981, 18:39-50.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.2
  • 19
    • 0038661141 scopus 로고    scopus 로고
    • Perspectives on the study of work-life balance
    • Guest D.E. Perspectives on the study of work-life balance. Social Science Information 2002, 41:255-279.
    • (2002) Social Science Information , vol.41 , pp. 255-279
    • Guest, D.E.1
  • 20
    • 0037829144 scopus 로고    scopus 로고
    • Spiritual functions of leisure and spiritual well-being: coping with time pressure
    • Heintzman P., Mannell R.C. Spiritual functions of leisure and spiritual well-being: coping with time pressure. Leisure Sciences 2003, 25:207-230.
    • (2003) Leisure Sciences , vol.25 , pp. 207-230
    • Heintzman, P.1    Mannell, R.C.2
  • 21
    • 0028764558 scopus 로고
    • The impact of flexible benefits plans on job satisfaction, organizational commitment and turnover intentions
    • Heshizer B. The impact of flexible benefits plans on job satisfaction, organizational commitment and turnover intentions. Benefits Quarterly 1994, 10:84-90.
    • (1994) Benefits Quarterly , vol.10 , pp. 84-90
    • Heshizer, B.1
  • 22
    • 0038579183 scopus 로고
    • Leisure and well-being: is there a connection?
    • Iso-Ahola S.E., Wessinger E. Leisure and well-being: is there a connection?. Parks and Recreation 1984, 19:40-44.
    • (1984) Parks and Recreation , vol.19 , pp. 40-44
    • Iso-Ahola, S.E.1    Wessinger, E.2
  • 23
    • 0033825637 scopus 로고    scopus 로고
    • Hierarchical dimensions of leisure stress coping
    • Iwasaki Y., Mannell R. Hierarchical dimensions of leisure stress coping. Leisure Sciences 2000, 22:163-181.
    • (2000) Leisure Sciences , vol.22 , pp. 163-181
    • Iwasaki, Y.1    Mannell, R.2
  • 25
    • 33745979896 scopus 로고    scopus 로고
    • An empirical study of the selected consequences of frontline employees' work-family conflict and family-work conflict
    • Karatepe O.M., Baddar L. An empirical study of the selected consequences of frontline employees' work-family conflict and family-work conflict. Tourism Management 2006, 27:1017-1028.
    • (2006) Tourism Management , vol.27 , pp. 1017-1028
    • Karatepe, O.M.1    Baddar, L.2
  • 26
    • 33748909052 scopus 로고    scopus 로고
    • Relationships of supervisor support and conflicts in the work-family interface with the selected job outcomes of frontline employees
    • Karatepe O.M., Kilic H. Relationships of supervisor support and conflicts in the work-family interface with the selected job outcomes of frontline employees. Tourism Management 2007, 28:238-252.
    • (2007) Tourism Management , vol.28 , pp. 238-252
    • Karatepe, O.M.1    Kilic, H.2
  • 27
    • 29544442029 scopus 로고    scopus 로고
    • The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees
    • Karatepe O.M., Sokmen A. The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees. Tourism Management 2006, 27:255-268.
    • (2006) Tourism Management , vol.27 , pp. 255-268
    • Karatepe, O.M.1    Sokmen, A.2
  • 28
    • 54049116640 scopus 로고    scopus 로고
    • Role stress, burnout and their effects on frontline hotel employees' job performance: evidence from Northern Cyprus
    • Karatepe O.M., Uludag O. Role stress, burnout and their effects on frontline hotel employees' job performance: evidence from Northern Cyprus. International Journal of Tourism Research 2008, 10:111-126.
    • (2008) International Journal of Tourism Research , vol.10 , pp. 111-126
    • Karatepe, O.M.1    Uludag, O.2
  • 29
    • 33746153735 scopus 로고    scopus 로고
    • Increasing quality of life as the goal for development of Latvia
    • Karnitis E. Increasing quality of life as the goal for development of Latvia. Applied Research in Quality of Life 2006, 1:125-138.
    • (2006) Applied Research in Quality of Life , vol.1 , pp. 125-138
    • Karnitis, E.1
  • 30
    • 0032987890 scopus 로고    scopus 로고
    • Different strategies for managing the work-nonwork interface: a test for unique pathways to work outcomes
    • Kirchmeyer C., Cohen A. Different strategies for managing the work-nonwork interface: a test for unique pathways to work outcomes. Work & Stress 1999, 13:59-73.
    • (1999) Work & Stress , vol.13 , pp. 59-73
    • Kirchmeyer, C.1    Cohen, A.2
  • 31
    • 0032369625 scopus 로고    scopus 로고
    • Work-family conflict, policies, and the job-life satisfaction relationship: a review and directions for organizational behavior-human resources research
    • Kossek E., Ozeki C. Work-family conflict, policies, and the job-life satisfaction relationship: a review and directions for organizational behavior-human resources research. Journal of Applied Psychology 1998, 83:139-149.
    • (1998) Journal of Applied Psychology , vol.83 , pp. 139-149
    • Kossek, E.1    Ozeki, C.2
  • 32
    • 0002374335 scopus 로고    scopus 로고
    • Family friendly employment policies: a route to organizational change or playing about at the margins
    • Lewis S. Family friendly employment policies: a route to organizational change or playing about at the margins. Gender, Work and Organization 1997, 4:13-23.
    • (1997) Gender, Work and Organization , vol.4 , pp. 13-23
    • Lewis, S.1
  • 33
    • 0347594896 scopus 로고    scopus 로고
    • The Integration of paid work and the rest of life: Is post-industrial work the new leisure?
    • Lewis S. The Integration of paid work and the rest of life: Is post-industrial work the new leisure?. Leisure Studies 2003, 22:343-355.
    • (2003) Leisure Studies , vol.22 , pp. 343-355
    • Lewis, S.1
  • 35
    • 0000935142 scopus 로고
    • A vacation from work: changes in work and nonwork outcomes
    • Lounsbury J.W., Hoopes L.L. A vacation from work: changes in work and nonwork outcomes. Journal of Applied Psychology 1986, 71:392-401.
    • (1986) Journal of Applied Psychology , vol.71 , pp. 392-401
    • Lounsbury, J.W.1    Hoopes, L.L.2
  • 37
    • 33748885246 scopus 로고    scopus 로고
    • The relationship of work-family conflicts and family-work conflict to job satisfaction
    • Namasivayam K., Mount D.J. The relationship of work-family conflicts and family-work conflict to job satisfaction. Journal of Hospitality & Tourism Research 2004, 28:242-250.
    • (2004) Journal of Hospitality & Tourism Research , vol.28 , pp. 242-250
    • Namasivayam, K.1    Mount, D.J.2
  • 38
    • 34250196859 scopus 로고    scopus 로고
    • An investigation of the moderating effects of organizational commitment on the relationships between work-family conflict and job satisfaction among hospitality employees in India
    • Namasivayam K., Zhao X. An investigation of the moderating effects of organizational commitment on the relationships between work-family conflict and job satisfaction among hospitality employees in India. Tourism Management 2007, 28:1212-1223.
    • (2007) Tourism Management , vol.28 , pp. 1212-1223
    • Namasivayam, K.1    Zhao, X.2
  • 39
    • 0033095644 scopus 로고    scopus 로고
    • The role of satisfaction with leisure travel/tourism services and experience in satisfaction with leisure life and overall life
    • Neal J.D., Sirgy M.J., Uysal M. The role of satisfaction with leisure travel/tourism services and experience in satisfaction with leisure life and overall life. Journal of Business Research 1999, 44:153-163.
    • (1999) Journal of Business Research , vol.44 , pp. 153-163
    • Neal, J.D.1    Sirgy, M.J.2    Uysal, M.3
  • 40
    • 35348898937 scopus 로고    scopus 로고
    • The effect of tourism services on travelers' quality of life
    • Neal J.D., Uysal M., Sirgy M.J. The effect of tourism services on travelers' quality of life. Journal of Travel Research 2007, 46:154-163.
    • (2007) Journal of Travel Research , vol.46 , pp. 154-163
    • Neal, J.D.1    Uysal, M.2    Sirgy, M.J.3
  • 43
    • 0019698335 scopus 로고
    • Leisure lack and the quality of life: the broadening scope of the leisure professional
    • Neulinger J. Leisure lack and the quality of life: the broadening scope of the leisure professional. Leisure Studies 1982, 1:53-64.
    • (1982) Leisure Studies , vol.1 , pp. 53-64
    • Neulinger, J.1
  • 44
    • 81155133763 scopus 로고    scopus 로고
    • Employees' work-family conflict moderating life and job satisfaction
    • Qu H., Zhao X. Employees' work-family conflict moderating life and job satisfaction. Journal of Business Research 2012, 65:22-28.
    • (2012) Journal of Business Research , vol.65 , pp. 22-28
    • Qu, H.1    Zhao, X.2
  • 47
    • 0036627385 scopus 로고    scopus 로고
    • Work-leisure relations: leisure orientation and the meaning of work
    • Snir R., Harpaz I. Work-leisure relations: leisure orientation and the meaning of work. Journal of Leisure Research 2002, 34:178-203.
    • (2002) Journal of Leisure Research , vol.34 , pp. 178-203
    • Snir, R.1    Harpaz, I.2
  • 49
    • 84973821155 scopus 로고
    • Spillover versus compensation: a review of the literature on the relationship between work and nonwork
    • Staines G.L. Spillover versus compensation: a review of the literature on the relationship between work and nonwork. Human Relations 1980, 33:111-129.
    • (1980) Human Relations , vol.33 , pp. 111-129
    • Staines, G.L.1
  • 50
    • 0040834759 scopus 로고
    • Conflicts among work, leisure, and family role
    • Staines G.L., O'Connor P. Conflicts among work, leisure, and family role. Monthly Labor Review 1980, 103:35-39.
    • (1980) Monthly Labor Review , vol.103 , pp. 35-39
    • Staines, G.L.1    O'Connor, P.2
  • 51
    • 0036073025 scopus 로고    scopus 로고
    • Moderating effects of vacation on reactions to work and domestic stress
    • Strauss-Blasche G., Ekmekcioglu C., Marktl W. Moderating effects of vacation on reactions to work and domestic stress. Leisure Sciences 2002, 24:237-249.
    • (2002) Leisure Sciences , vol.24 , pp. 237-249
    • Strauss-Blasche, G.1    Ekmekcioglu, C.2    Marktl, W.3
  • 52
    • 0031230884 scopus 로고    scopus 로고
    • Resolving conflict through managing relationships in health care institutions
    • Strutton D., Knouse S.B. Resolving conflict through managing relationships in health care institutions. The Health Care Manager 1997, 16:15-29.
    • (1997) The Health Care Manager , vol.16 , pp. 15-29
    • Strutton, D.1    Knouse, S.B.2
  • 53
    • 57849168812 scopus 로고
    • Impact of family-supportive work variables on work-family conflict and strain: a control perspective
    • Thomas L.T., Ganster C.D. Impact of family-supportive work variables on work-family conflict and strain: a control perspective. Journal of Applied Psychology 1995, 80:6-15.
    • (1995) Journal of Applied Psychology , vol.80 , pp. 6-15
    • Thomas, L.T.1    Ganster, C.D.2
  • 54
    • 0000183690 scopus 로고    scopus 로고
    • When work-family benefits are not enough: the influence of work-family culture on benefit utilization, organizational attachment, and work-family conflict
    • Thompson C., Beauvais L., Lyness K. When work-family benefits are not enough: the influence of work-family culture on benefit utilization, organizational attachment, and work-family conflict. Journal of Vocational Behavior 1999, 54:392-415.
    • (1999) Journal of Vocational Behavior , vol.54 , pp. 392-415
    • Thompson, C.1    Beauvais, L.2    Lyness, K.3
  • 55
    • 0035242066 scopus 로고    scopus 로고
    • Work-nonwork conflict and the phenomenology of time: beyond the balance metaphor
    • Thompson J.A., Bunderson J.S. Work-nonwork conflict and the phenomenology of time: beyond the balance metaphor. Work and Occupations 2001, 28:17-39.
    • (2001) Work and Occupations , vol.28 , pp. 17-39
    • Thompson, J.A.1    Bunderson, J.S.2
  • 56
    • 0034379324 scopus 로고    scopus 로고
    • The role of organizational justice in pay and employee benefit satisfaction, and its effects on work attitudes
    • Tremblay M., Sire B., Balkin D.B. The role of organizational justice in pay and employee benefit satisfaction, and its effects on work attitudes. Group and Organization Management 2000, 25:269-290.
    • (2000) Group and Organization Management , vol.25 , pp. 269-290
    • Tremblay, M.1    Sire, B.2    Balkin, D.B.3
  • 57
    • 84993812336 scopus 로고    scopus 로고
    • A study of the determinants and of the impact of flexibility on employee benefit satisfaction
    • Tremblay M., Sire B., Pelchat A. A study of the determinants and of the impact of flexibility on employee benefit satisfaction. Human Relation 1998, 51:66-73.
    • (1998) Human Relation , vol.51 , pp. 66-73
    • Tremblay, M.1    Sire, B.2    Pelchat, A.3
  • 59
    • 0040956290 scopus 로고    scopus 로고
    • Motivation of the Russian worker: an evolutionary process
    • Upchurch R.S., Davies R., Sverdlin O. Motivation of the Russian worker: an evolutionary process. Tourism Management 2000, 21:509-514.
    • (2000) Tourism Management , vol.21 , pp. 509-514
    • Upchurch, R.S.1    Davies, R.2    Sverdlin, O.3
  • 61
    • 0001405436 scopus 로고
    • Antecedents of employee benefit level satisfaction: a test of a model
    • Williams M.L. Antecedents of employee benefit level satisfaction: a test of a model. Journal of Management 1995, 21:1097-1128.
    • (1995) Journal of Management , vol.21 , pp. 1097-1128
    • Williams, M.L.1
  • 62
    • 0036238591 scopus 로고    scopus 로고
    • Benefit system and benefit level satisfaction: an expanded model of antecedents and consequences
    • Williams M.L., Malos S.B., Palmer D.K. Benefit system and benefit level satisfaction: an expanded model of antecedents and consequences. Journal of Management 2002, 28:195-215.
    • (2002) Journal of Management , vol.28 , pp. 195-215
    • Williams, M.L.1    Malos, S.B.2    Palmer, D.K.3
  • 63
    • 43849083391 scopus 로고    scopus 로고
    • The role of job control and job support in adjusting service employee's work-to-leisure conflict
    • Wong J.Y., Lin J.H. The role of job control and job support in adjusting service employee's work-to-leisure conflict. Tourism Management 2007, 28:726-735.
    • (2007) Tourism Management , vol.28 , pp. 726-735
    • Wong, J.Y.1    Lin, J.H.2
  • 64
    • 0025377872 scopus 로고
    • Work in the family and employing organization
    • Zedeck S., Mosier K. Work in the family and employing organization. American Psychologist 1990, 45:240-251.
    • (1990) American Psychologist , vol.45 , pp. 240-251
    • Zedeck, S.1    Mosier, K.2
  • 65
    • 77957883575 scopus 로고    scopus 로고
    • Examining the relationship of work-family conflict to job and life satisfaction: a case of hotel sales managers
    • Zhao X., Qu H., Ghiselli R. Examining the relationship of work-family conflict to job and life satisfaction: a case of hotel sales managers. International Journal of Hospitality Management 2011, 30:46-54.
    • (2011) International Journal of Hospitality Management , vol.30 , pp. 46-54
    • Zhao, X.1    Qu, H.2    Ghiselli, R.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.