Best practices in human resources

Cornell Hotel and Restaurant Administration Quarterly

Volumn 41, Issue 1, 2000, Pages 48-61

  Enz, Cathy A ^a   Siguaw, Judy A ^a  

^a 335 Statler Hall   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0034134884     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0010-8804(00)88885-0     Document Type: Article

References (4)

1. 1 The full study is available in: Laurette Dubé, Cathy A. Enz, Leo M. Renaghan, and Judy A. Siguaw, American Lodging Excellence: The Key to Best Practices in the U.S. Lodging Industry (Washington, DC: American Express and the American Hotel Foundation, 1999).
2. 2 For a discussion of the application of a balanced management scorecard at White Lodging Services, see Gregory A. Denton and Bruce White, "Implementing a Balanced-scorecard Approach to Managing Hotel Operations: The Case of White Lodging Services," on pages 94-107 of this issue of Cornell Quarterly.
3. 3 For more information on the strategic use of pay, the reader should consult: Jay R. Schuster and Patricia K. Zingheim, The New Pay (New York: Jossey-Bass, 1996).
4. 4 For a discussion of this practice champion, see: Laurette Dubé and Leo M. Renaghan, "Strategic Approaches to Lodging Excellence: A Look at the Industry's Overall Best-practice Champions," Cornell Hotel and Restaurant Administration Quarterly, Vol. 40, No. 6 (December 1999), pp. 16-26.