User satisfaction with information technology service delivery: A social capital perspective

Information Systems Research

Volumn 23, Issue 4, 2012, Pages 1195-1211

  Sun, Yongqiang ^a   Fang, Yulin ^b   Lim, Kai H ^b   Straub, Detmar ^c  

^a WUHAN UNIVERSITY   (China)

^b CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^c GEORGIA STATE UNIVERSITY   (United States)

Author keywords

IT service; Service quality; Social capital; Survey; User satisfaction

Indexed keywords

HARDWARE; INFORMATION SYSTEMS; SURVEYING;

BUSINESS CONTEXTS; FINANCIAL COMPANIES; INFORMATION TECHNOLOGY SERVICES; IT SERVICES; RELATIONAL CAPITAL; SERVICE QUALITY; SOCIAL CAPITALS; USER SATISFACTION;

QUALITY OF SERVICE;

EID: 84871577165     PISSN: 10477047     EISSN: 15265536     Source Type: Journal    
DOI: 10.1287/isre.1120.0421     Document Type: Article

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