IT service climate: An extension to IT service quality research

Journal of the Association for Information Systems

Volumn 9, Issue 5, 2008, Pages 294-320

  Jia, Ronnie ^a   Reich, Blaize Homer ^b   Pearson, J Michael ^a  

^a SOUTHERN ILLINOIS UNIVERSITY   (United States)

^b SIMON FRASER UNIVERSITY   (Canada)

Author keywords

Climate; IT service climate; Service quality; SERVQUAL

Indexed keywords

QUALITY OF SERVICE;

CLIMATE; EMPIRICAL RESEARCH; IT SERVICES; ORGANIZATIONAL PSYCHOLOGY; SERVICE MARKETING; SERVICE QUALITY; SERVQUAL; THEORETICAL MODELING;

CLIMATE MODELS;

EID: 57049099194     PISSN: None     EISSN: 15369323     Source Type: Journal    
DOI: 10.17705/1jais.00159     Document Type: Article

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