A motivational account for post-acceptance routine and nnovative use: Introducing the concept of tri-dimensional intrinsic motivation

ICIS 2009 Proceedings - Thirtieth International Conference on Information Systems

Volumn , Issue , 2009, Pages

  Li, Xixi ^a   Po An Hsieh, J J ^a   Rai, Arun ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b GEORGIA STATE UNIVERSITY   (United States)

Author keywords

Innovative use; Motivation theory; Post acceptance stage; Routine use

Indexed keywords

EXTRINSIC MOTIVATION; INNOVATIVE USE; INTRINSIC MOTIVATION; MEASUREMENT MODEL; PERCEIVED ENJOYMENT; PERCEIVED USEFULNESS; PREDICTIVE POWER; ROUTINE USE; SYSTEM FEATURES; WORK PROCESS;

INFORMATION SYSTEMS; THREE DIMENSIONAL COMPUTER GRAPHICS;

MOTIVATION;

EID: 84870962770     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (121)

1. Agarwal, R., and Prasad, J. A Conceptual and Operational Definition of Personal Innovativeness in the Domain of Information Technology, Information Systems Research (9:2) 1998, pp 204-215.
2. Agarwal, R., and Prasad, J. "Are Individual Differences Germane to the Acceptance of New Information Technologies, Decision Sciences (30:2) 1999, pp. 361-391.
3. Agarwal, R. Individual Acceptance of Information Technologies, in: Framing the Domains of IT Management: Projecting the Future.Through the Past, R.W. Zmud (Ed.), Pinnaflex Educational Resources, Cincinnati, OH, 2000, pp. 85-104.
4. Ahuja, M.K., and Thatcher, J.B. Moving Beyond Intentions and Toward the Theory of Trying: Effects of Work Environment and Gender on Post-Adoption Information Technology Use, MIS Quarterly (29:3) 2005, pp 427-459.
5. Amabile, T.M. The Social Psychology of Creativity. Springer, Berlag, New York, 1983.
6. Amabile, T.M., Hennessey, B.A., and Grossman, B.S. Social Influences on Creativity: The Effects of Contracted-for-Reward," Journal of Personality and Social Psychology (50:1) 1986, pp 14-23.
7. Amabile, T.M. A Model of Creativity and Innovation in Organizations, in: Research in Organizational Behavior, B.M. Staw, and L. L. Cummings (Eds.), JAI Press, Greenwich, CT, 1988, pp. 123-167.
8. Amabile, T.M. Creativity in Context: Update to the Social Psychology of Creativity Westview, Boulder, CO, 1996.
9. Amabile, T.M. How to Kill Creativity, Harvard Business Review (76:5) 1998, pp 76-87.
10. Anderson, N. R., and West, M. A. Measuring Climate for Work Group Innovation: Development and Validation of the Team Climate Inventory, Journal of Organizational Behavior (19:3), 1998, pp. 235-258.
11. Baron, R.M., and Kenny, D.A. The Moderator-Mediator Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations, Journal of Personality and Social Psychology (51:6) 1986, pp 1173-1182.
12. Bass, B.M. Transformational Leadership: Industrial, Military, and Educational Impact. Lawrence Erlbaum Associates, Mahwah, NJ, 1998.
13. Berlyne, D.E. Aesthetics and Psychology. Appleton-Centry-Crofts, New York, 1971.
14. Bolton, R.N., and Tarasi, C.O. Managing Customer Relationships, in: Review of Marketing Research, N.K. Malhotra (Ed.), M.E. Sharpe, Inc., New York, 2006, pp. 3-38.
15. Boudreau, M.C. Learning to Use ERP Technology: A Causal Model, 36th Hawaii International Conference on System Sciences, 2003.
16. Brislin, R.W., Lonner, W., and Thorndike, R. M. Cross-Culture Research Method Wiley, New York, 1973.
17. Brophy, J. Socializing Students' Motivation to Learn, in: Advances in motivation and achievements, M.L. Maher, and D.A. Kleiber (Eds.), JAI Press, Greenwich, CT, 1987, pp. 181-210.
18. Brown, S.A., and Venketesh, V. 2005 Model of Adoption of Technology in Households: A Baseline Model Test and Extension Incorporating Household Life Cycle, MIS Quarterly (29:3) 2005, pp 399-426.
19. Burton-Jones, A., and Straub, D.W. Reconceptualizing System Usage: An Approach and Empirical Test, Information Systems Research (17:3) 2006, pp 228-246.
20. Chin, W. Issues and Opinion on Structural Equation Modeling, MIS Quarterly (22) 1998, pp vii-xvi.
21. th International Conference on Information Systems, Montreal, Canada, 2007.
22. Cohen, J., and Cohen, P. Applied Multiple Regression/ Correlation Analysis for the Behavioral Sciences. Erlbaum, Hillsdale, NJ, 1983.
23. Cohen, J., Cohen, P., West, S.G., and Aiken, L.S. Applied Multiple Regression/ Correlation Analysis for the Behavioral Sciences. Lawrence Erlbaum Associates, London, 2003.
24. Compeau, D.R., and Higgins, C.A. Computer Self-Efficacy: Development of a Measure and Initial Test, MIS Quarterly (19:2) 1995, pp 189-211.
25. Cooper, R.B., and Zmud, R.W. Information Technology Implementation Research: A Technology Diffusion Approach, Management Science (36:2) 1990, pp 123-139.
26. Csikszentmihalyi, M. Intrinsic Rewards and Emergent Motivation, in: The hidden costs of reward, M.R. Lepper, and D. Greene (Eds.), Erlbaum, Hillsdale, NJ, 1978, pp. 205-216.
27. Davis, F.D. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology, MIS Quarterly (13:3) 1989, pp 319-340.
28. Davis, F.D., Bagozzi, R.P., and Warshaw, P.R. User Acceptance of Computer Technology: A Comparison of Two Theoretical Models, Management Science (35:8) 1989, pp 982-1003.
29. Davis, F.D., Bagozzi, R.P., and Warshaw, P.R. Extrinsic and Intrinsic Motivation to Use Computers in the Workplace, Journal of Applied Social Psychology (22:14) 1992, pp 1111-1132.
30. Deci, E.L., and Ryan, R.M. Handbook of Self-Determination. Research University of Rochester Press, Rochester, N.Y., 2002.
31. Diamantopoulos, A., and Siguaw, J.A. Formative versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration, British Journal of Management (17) 2006, pp 263-282.
32. Eisenberger, R. Learned Industriousness, Psychological Review (99) 1992, pp 248-267.
33. Eisenberger, R., and Cameron, J. Detrimental Effects of Reward: Reality or Myth?, American Psychology (51) 1996, pp 1153-1166.
34. Fang, X., Chan, S., Brzezinski, J., and Xu, S. Moderating Effects of Task Type on Wireless Technology Acceptance, Journal of Management Information Systems (22:3) 2006, pp 123-157.
35. Fornell, C., and Larcker, D.F. Evaluating Structural Equation Models with Observable Variables and Measurement Error, Journal of Marketing Research (18:1) 1981, pp 39-50.
36. Gefen, D., Karahanna, E., and Straub, D. Trust and TAM in Online Shopping: An Integrated Model, MIS Quarterly (27:1) 2003, pp 51-90.
37. Greif, S., and Keller, H. Innovation and the Design of Work and Learning Environments: the Concept of Exploration in Human-Computer Interaction, in: Innovation and Creativity at Work: Psychological and Organizational Strategies, M.A. West, and J. L. Farr (Eds.), John Wiley & Sons, Chichester, 1990.
38. Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. Multivariate Data Analysis. Prentice-Hall, Upper Saddle River, NJ, 1998.
39. Harter, S. A New Self-Report Scale on Intrinsic versus Extrinsic Orientation in the Classroom: Motivational and Informational Components, Developmental psychology (17) 1981, pp 300-312.
40. Hartwick, J., and Barki, H. Explaining the Role of User Participation in Information System Use, Management Science (40:4) 1994, pp 40-465.
41. Hong, S.-J., and Tam, K.Y. Understanding the Adoption of Multipurpose Information Appliances: The Case of Mobile Data Services, Information Systems Research (17:2) 2006, pp 162-179.
42. Hsieh, J.P. and Wang, W. "Explaining Employees' Extended Use of Complex Information Systems, European Journal of Information Systems (16:3) 2007, pp. 216-227.
43. Hsieh, J.P., Rai, A., and Keil, M. Understanding Digital Inequality: Comparing Continued Use Behavioral Models of the Socio-Economically Advantaged and Disadvantaged, MIS Quarterly (32:1) 2008, pp 97-126.
44. Hsieh, J.P., Rai, A., and Keil, M. Addressing Digital Inequality for the Socio-Economically Disadvantaged through Government Initiatives: Forms of Capital that Affect ICT Utilization, Information Systems Research, forthcoming.
45. Igbaria, M., Parasuraman, S., and Baroudi, J.J. A Motivational Model of Microcomputer Usage, Journal of Management Information Systems (13:1) 1996, pp 127-143.
46. Igbaria, M., Zinatelli, N., Cragg, P., and Cavaye, A.L.M. Personal Computing Acceptance in Small Firms: A Structural Equation Model, MIS Quarterly (21:3) 1997, pp 279-305.
47. Janssen, O. Fairness Perceptions as A Moderator in the Curvilinear Relationships between Job Demands, and Job Performance and Job Satisfaction, Academy of Management Journal (44:5) 2001, pp 1039-1050.
48. Jarvis, C.B., MacKenzie, S.B., and Podsakoff, P.M. A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research, Journal of Consumer Research (30) 2003, pp 199-218.
49. Jasperson, J., Carter, P.E., and Zmud, R.W. A Comprehensive Conceptualization of Post-Adoptive Behaviors Associated with Information Technology Enabled Work Systems, MIS Quarterly (29:3) 2005, pp 525-557.
50. Johnson, J.W. A Heuristic Method for Estimating the Relative Weight of Predictor Variables in Multiple Regression Multivariate Behavioral Research (35:1) 2000, pp 1-19.
51. Kagan, J. Motives and Development, Journal of Personality and Social Psychology (22) 1972, pp 51-66.
52. Kamis, A., Koufaris, M., and Stern, T. Using An Attribute-Based Decision Support Systems for User-Customized Products Online: An Experimental Investigation, MIS Quarterly (32:1) 2008, pp 159-177.
53. Karahanna, E., and Agarwal, R. When the Spirit is Willing: Symbolic Adoption and Technology Exploration, University of Georgia, Athens, GA, 2006.
54. Katz, D. The Motivational Basis of Organizational Behavior, Behavioral Science (9:131-133) 1964.
55. Katz, D., and Kahn, R. L. The Social Psychology of Organizations. Wiley, New York, 1966.
56. Kelman, H.C. Compliance, Identification and Internalization: Three Processes of Attitude Change, Journal of Conflict Resolution (2) 1958, pp 51-60.
57. Kim, J.W., Choi, J., Qualls, W., and Park, J. The Impact of CRM on Firm- and Relationship-Level Performance in Distribution Networks, Communications of the Association for Information Systems (14) 2004, pp 632-652.
58. Ko, D.G., Kirsch, L.J., and King, W.R. Antecedents of Knowledge Transformer from Consultants to Clients in Enterprise System Implementations, MIS Quarterly (29:1) 2005, pp 59-85.
59. Kwon, T.H., and Zmud, R. W. Unifying the Fragmented Models of Information Systems Implementation, in: Critical Issues in Information Systems Research, R.J., Boland, and A.H. Boland (Eds.), John Wiley & Sons, New York, 1987, pp. 227-251.
60. LeBreton, J.M., Hargis, M.B., Griepentrog, B., Oswald, F.L, and Ployhart, R.E. A Multidimensional Approach for Evaluating Variables in Organizational Research and Practice, Personnel Psychology (60:475-498) 2007.
61. Legris, P., Ingham, J., and Collerette, P. Why Do People Use Information Technology? A Critical Review of the Technology Acceptance Model, Information and Management (40:3) 2003, pp 191-204.
62. Li, X., and Hsieh, J.P. "Impact of Transformational Leadership on System Exploration in the Mandatory Organizational Context," 28th International Conference on Information Systems, Montreal, Canada, 2007.
63. Liang, H., Saraf, N., Hu, Q., and Xue, Y. Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management, MIS Quarterly (31:1) 2007, pp 59-87.
64. Luthans, F., and Kreitner, R. Organizational Behavior Modification and Beyond. Scott, Foresman, Glenview, IL, 1985.
65. MacKenzie, S.B., Podsakoff, P.M., and Jarvis, C.B. The Problem of Measurement Model Misspecification in Behavioral and Organizational Research and Some Recommended Solutions, Journal of Applied Psychology (90:4) 2005, pp 710-730.
66. MacKenzie, S.B., Podsakoff, P.M., and Rich, G.A. Transformational and Transactional Leadership and Salesperson Performance," Journal of the Academy of Marketing Science, (29:2) 2001, pp. 115-134.
67. Malone, T.W. Toward A Theory of Intrinsically Motivating Instruction, Cognitive Science (4) 1981, pp 333-369.
68. Maslow, A.H. Motivation and Personality. Harper & Row, New York, 1970.
69. Mathieson, K., Peacock, E., and Chin, W.W. Extending the Technology Acceptance Model: The Influence of Perceived User Resources, The DATA BASE for Advances in Information Systems (22:3) 2001, pp 86-112.
70. McCalla, R., Ezingeard, J.N., and Money, K. A Behavioral Approach to CRM Systems Evaluation, Electronic Journal of Information Systems Evaluation (6:2) 2003, pp 145-154.
71. McGraw, K.O. The Detrimental Effects of Reward on Performance: A Literature Review and A Prediction Model, in: The Hidden Costs of Reward, M.R. Lepper, and D. Greene (Eds.), Erlbaum, Hillsdale, NJ, 1978.
72. McGraw, K.O., and McCullers, J.C. Evidence of a Detrimental Effect of Extrinsic Incentives on Breaking a Mental Set, Journal of Experimental Social Psychology (15:3) 1979, pp 285-294.
73. Mills, D. Overcoming Self-Esteem. Institute for Rational-Emotive Therapy, New York, 1993.
74. Moore, J.B.I. Information Technology Infusion: A Motivation Approach, Department of Information and Management Sciences, The Florida State University, 2002.
75. Nambisan, S., Agarwal, R., and Tanniru, M. Organizational Mechanisms for Enhancing User Innovation in Information Technology, MIS Quarterly (23:3) 1999, pp 365-395.
76. Negash, S.a.G., P. International Handbooks on Information Systems, in: Handbook on Decision Support Systems 2: Variations, B. Frada, and C.W. Holsapple (Eds.), Springer Berlin Heidelberg, 2008, pp. 175-194.
77. Nicholls, J.G. Achievement Motivation: Conceptions of Ability, Subjective Experience, Task Choice, and Performance, Psychological Review (91) 1984, pp 328-346.
78. rd ed.) McGraw-Hill, New York, 1994.
79. Organ, D.W., Podsakoff, P. M., and MacKenzie, S. B. Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences Sage, Thousand Oaks, 2006.
80. Petter, S., Straub, D., and Rai, A. Specifying Formative Constructs in Information Systems Research, MIS Quarterly (31:4) 2007, pp 623-656.
81. Piaget, J. 1951. Play, dreams, and imitation in childhood. New York: Norton.
82. Piaget, J. 1952. The origins of intelligence in children. New York: International University Press.
83. Piaget, J. 1971. Science of education and the psychology of the child. New York: Viking.
84. Piccolo, R.F., and Colquitt, J.A. Transformational Leadership and Job Behaviors: The Mediating Role of Core Job Characteristics, Academy of Management Journal (49:2) 2006, pp 327-340.
85. Podsakoff, P.M., and Organ, D.W. Self-Reports in Organizational Research: Problems and Prospects, Journal of Management (12:4) 1986, pp 531-544.
86. Podsakoff, P.M., MacKenzie, S.B., Lee, J.-Y., and Podsakoff, N.P. Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies, Journal of Applied Psychology (88:5) 2003, pp 879-903.
87. Rigby, D.K., and Ledingham, D. CRM Done Right, Harvard Business Review (82:11) 2004, pp 118-129.
88. Ringle, C.M., Wende, S., and Will, A., http://www.smartpls.de, University of Hamburg, Hamburg, Germany 2005.
89. Roberts, J.A., Hann, I.-H., and Slaughter, S.A. Understanding the Motivations, Participation, and Performance of Open Source Software Developers: A Longitudinal Study of the Apache Projects, Management Science (52:7) 2006, pp 984-999.
90. Ryan, R.M., Mims, V., and Koestner, R. Relation of Reward Contingency and Interpersonal Context to Intrinsic Motivation: A Review and Test Using Cognitive Evaluation Theory, Journal of Personality and Social Psychology (45:4) 1983, pp 736-750.
91. Saga, V.L., and Zmud, R.W. The Nature and Determinants of IT Acceptance, Routinization, and Infusion, in: Diffusion, transfer and implementation of information technology, L. Levine (Ed.), North-Holland, Amsterdam, 1994, pp. 67-86.
92. Schwarz, A. Defining Information Technology Acceptance: A Human-Centered, Management-Oriented Perspective, University of Houston-University Park, 2003.
93. Scott, W.E., and Podsakoff, P.M. "Leadership, Supervision and Behavioral Control: Perspectives from An Experimental Analysis," in Handbook of Organizational Behavior Management, L. Frederickson (Ed.), Wiley; New York, 1982.
94. Seddon, P.B. A Respecification and Extension of the DeLone and McLean Model of IS Success, Information Systems Research (8:3) 1997, pp 240-253.
95. Segars, A.H. Assessing the Unidimensionality of Measurement: A Paradigm and Illustration Within the Context of Information Systems Research, Omega (25:1) 1997, pp 107-121.
96. Shah, S.K. Motivation, Governance, and the Viability of Hybrid Forms in Open Source Software Development, Management Science (52:7) 2006, pp 1000-1014.
97. Shin, S.J., and Zhou, J. Transformational Leadership, Conservation, and Creativity: Evidence from Korea, Academy of Management Journal (46:6) 2003, pp 703-714.
98. Silver, M.S. Decision Support Systems: Directed and Nondirected Change, Information Systems Research (1:1) 1990, pp 47-70.
99. Silver, M.S. Decisional Guidance for Computer-based Decision Support, MIS Quarterly (15:1) 1991, pp 105-122.
100. Starbuck, W.H., and Webster, J. When is Play Productive?, Accounting, Management, and Information Technology (1:1) 1991, pp 71-90.
101. Steenkamp, J.-B. E.M., and Burgess, S.M. Optimum Stimulation Level and Exploratory Consumer Behavior in An Emerging Consumer Market, Research in Marketing (19) 2002, pp. 131-150.
102. Steenkamp, J.-B.E.M., and Baumgartner, H. The Role of Optimum Stimulation Level in Exploratory Consumer Behavior" Journal of Consumer Research (19) 1992 pp. 434-448.
103. Sundaram, S., Schwarz, A., Jones, E., and Chin, W. W. Technology Use on the Front Line: How Information Technology Enhances Individual Performance, Journal of the Academy of Marketing Science (35), 2007, pp. 101-112.
104. Thomas, K.W., and Velthouse, B.A. Cognitive Elements of Empowerment: An 'Interpretive' Model of Intrinsic Task Motivation Academy of Management Review (15:4) 1990, pp 666-681.
105. Tierney, P., Farmer, S. M., and Graen, C. B. An Examination of Leadership and Employee Creativity: The Relevance of Traits and Relationships, Personnel Psychology (52) 1999, pp 591-620.
106. Vallerand, R.J., Blais, M.R., Briere, N.M., and Pelletier, L.G. Construction and Vvalidation of the Academic Motivation Scale, Canadian Journal of Behavioral Science (21) 1989, pp 323-349.
107. Vallerand, R.J., and Briere, N.M. Validation of the French form of the Sports Motivation Scale, in: Final report presented to the Canadian Fitness and Lifestyle Research Institute, 1990.
108. Vallerand, R.J., Pelletier, L.G., Blais, M.R., Briere, N.M., Senecal, C., and Vallieres, E.F. The Academic Motivation Scale: A Measure of Intrinsic, Extrinsic, and Amotivation in Education, Educational and Psychological Measurement (52) 1992, pp 1003-1009.
109. Vallerand, R.J., Pelletier, L.G., Blais, M.R., Briere, N.M., Senecal, C., and Vallieres, E.F. On the Assessment of Intrinsic, Extrinsic, and Amotivation in Education: Evidence on the Concurrent and Construct Validity of the Academic Motivation Scale, Educational and Psychological Measurement (53) 1993, pp 159-172.
110. Vallerand, R.J. Toward a Hierarchical Model of Intrinsic and Extrinsic Motivation, in: Advances in Experimental Social Psychology, M.P. Zanna (Ed.), Academic Press, New York, 1997, pp. 271-360.
111. Van der Heijden, H. User Acceptance of Hedonic Information Systems, MIS Quarterly (28:4) 2004, pp 695-704.
112. Venkatesh, V. Creating Favorable User Perceptions: Exploring the Role of Intrinsic Motivation, MIS Quarterly (23:2) 1999, pp 239-260.
113. Venkatesh, V. Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model, Information Systems Research (11:4) 2000, pp 342-365.
114. Venkatesh, V., Morris, M.G., Davis, G.B., and Davis, F.D. User Acceptance of Information Technology: Toward a Unified View, MIS Quarterly (27:3) 2003, pp 425-478.
115. Venkatesh, V., and Speier, C. "Computer Technology Training in the Workplace: A longitudinal Investigation of the Effect of Mood, Organizational Behavior and Human Decision Processes (79:1) 1999, pp 1-28.
116. th International Conference on Information Systems, Milwaukee, 2006.
117. Wasko, M.M., and Faraj, S. "Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice," MIS Quarterly (29:1) 2005, pp 35-57.
118. Webster, J., and Martocchio, J.J. "Microcomputer Playfulness: Development of A Measure with Workplace Implications," MIS Quarterly (16) 1992, pp 201-226.
119. White, R.W. "Motivation Reconsidered: The Concept of Competence," Psychological Review (66) 1959, pp 297-333.
120. Yoon, Y., Guimaraes, T., and O'Neal, Q. "Exploring the Factors Associated with Expert Systems Success," MIS Quarterly (19:1) 1995, pp 83-106.
121. Zuckerman, M. Sensation-Seeking: Beyond the Optimal Level of Arousal. Erlbaum, Hillsdale, NJ, 1979.