메뉴 건너뛰기




Volumn 13, Issue 4, 2005, Pages 25-54

Beyond trust: Web site design preferences across cultures

Author keywords

e business; e loyalty; Internet; Satisfaction; Trust; Web site design

Indexed keywords

CONSUMER PRODUCTS; ELECTRONIC COMMERCE; INTERNET; ONLINE SYSTEMS; RESEARCH AND DEVELOPMENT MANAGEMENT;

EID: 25144477421     PISSN: 10627375     EISSN: 10627375     Source Type: Journal    
DOI: 10.4018/jgim.2005100102     Document Type: Article
Times cited : (206)

References (77)
  • 1
    • 0036015953 scopus 로고    scopus 로고
    • Assessing a firm's Web presence: A heuristic evaluation procedure for measurement of usability
    • Agarwal, R. & Venkatesh, V. (2002). Assessing a firm's Web presence: A heuristic evaluation procedure for measurement of usability. Information Management Research, 13(2), 168-121.
    • (2002) Information Management Research , vol.13 , Issue.2 , pp. 168-1121
    • Agarwal, R.1    Venkatesh, V.2
  • 2
    • 0039240584 scopus 로고
    • Identifying global and culture specific dimensions of humor
    • Alden, D., Hoyer, W., & Lee, C. (1993). Identifying global and culture specific dimensions of humor. Journal of Marketing, 57(2), 64-76.
    • (1993) Journal of Marketing , vol.57 , Issue.2 , pp. 64-76
    • Alden, D.1    Hoyer, W.2    Lee, C.3
  • 3
    • 25144520665 scopus 로고    scopus 로고
    • How we made the Web site international and accessible: A case study
    • Basking Ridge, New Jersey. Retrieved on April 15, 2004
    • Alvarez, M.G., Kasday, L., & Todd, S. (1998). How we made the Web site international and accessible: A case study. In Proceedings of the Fourth Conference on Human Factors and the Web, Basking Ridge, New Jersey. Retrieved on April 15, 2004 from http://www.research.att.com/conf/hfweb/proceedings/alvarez/
    • (1998) Proceedings of the Fourth Conference on Human Factors and the Web
    • Alvarez, M.G.1    Kasday, L.2    Todd, S.3
  • 4
    • 0037277182 scopus 로고    scopus 로고
    • E-satisfaction ande-loyalty: A contingency framework
    • Anderson, R.E. & Srivanan, S.S. (2003). E-satisfaction ande-loyalty: A contingency framework. Psychology and Marketing, 20, 123-138.
    • (2003) Psychology and Marketing , vol.20 , pp. 123-138
    • Anderson, R.E.1    Srivanan, S.S.2
  • 5
    • 33750210868 scopus 로고    scopus 로고
    • The effects of cross cultural interface design orientation on World Wide Web user performance
    • Retrieved on April 20, 2004
    • Badre, A.N. (2000). The effects of cross cultural interface design orientation on World Wide Web user performance. GVE Research Technical Reports. Retrieved on April 20, 2004, from www.cc.gatech.edu/gvu/reports/2001/abstracts/ 01-03.html
    • (2000) GVE Research Technical Reports
    • Badre, A.N.1
  • 6
    • 0041766201 scopus 로고    scopus 로고
    • Customer satisfaction in virtual environments: A study of online investing
    • Balasubramanian, S., Konana, P., & Menon, N.M. (2003). Customer satisfaction in virtual environments: A study of online investing. Management Science, 49(7), 871-889.
    • (2003) Management Science , vol.49 , Issue.7 , pp. 871-889
    • Balasubramanian, S.1    Konana, P.2    Menon, N.M.3
  • 8
    • 0036607748 scopus 로고    scopus 로고
    • Individual trust in online firms: Scale development and initial test
    • Bhattacherjee, A. (2002). Individual trust in online firms: Scale development and initial test. Journal of Management Information Systems, 19(1), 211-241.
    • (2002) Journal of Management Information Systems , vol.19 , Issue.1 , pp. 211-241
    • Bhattacherjee, A.1
  • 9
    • 0001171419 scopus 로고
    • Trust in the public sector: Individual and organizational determinants
    • Carnevale, D.G. & Wechler, B. (1992). Trust in the public sector: Individual and organizational determinants. Administrative Sociology, 23, 471-494.
    • (1992) Administrative Sociology , vol.23 , pp. 471-494
    • Carnevale, D.G.1    Wechler, B.2
  • 11
    • 0003544472 scopus 로고    scopus 로고
    • Retrieved on April 24, 2004
    • Cheskin Research Group. (1999). E-commerce trust study. Retrieved on April 24, 2004, from http://www.cheskin.com/think/studies/ecomtrust.html
    • (1999) E-commerce Trust Study
  • 12
    • 0004143444 scopus 로고    scopus 로고
    • Retrieved on April 24, 2004
    • Cheskin Research Group. (2000). Trust in the wired Americas. Retrieved on April 24, 2004, from http://www.cheskin.com/think/studies/trust2.html
    • (2000) Trust in the Wired Americas
  • 14
    • 0034337149 scopus 로고    scopus 로고
    • Building store loyalty through store brands
    • Corstjens, M. & Lal, R. (2000). Building store loyalty through store brands. Journal of Marketing Research, 37(3), 281-292.
    • (2000) Journal of Marketing Research , vol.37 , Issue.3 , pp. 281-292
    • Corstjens, M.1    Lal, R.2
  • 15
    • 7544228575 scopus 로고    scopus 로고
    • Localization of Web design: An empirical comparison of German, Japanese, and U.S. Web site characteristics
    • Cyr, D. & Trevor-Smith, H. (2004). Localization of Web design: An empirical comparison of German, Japanese, and U.S. Web site characteristics. Journal of the American Society for Information Science and Technology, 55(13), 1-10.
    • (2004) Journal of the American Society for Information Science and Technology , vol.55 , Issue.13 , pp. 1-10
    • Cyr, D.1    Trevor-Smith, H.2
  • 18
    • 25144447315 scopus 로고    scopus 로고
    • Global marketing and advertising: Understanding cultural paradoxes
    • de Mooij, M. (1998). Global marketing and advertising: Understanding cultural paradoxes. Journal of Macro Marketing, 18(1), 70-71.
    • (1998) Journal of Macro Marketing , vol.18 , Issue.1 , pp. 70-71
    • De Mooij, M.1
  • 19
    • 84928444439 scopus 로고
    • The intensity of ethnic affiliations: A study of the sociology of Hispanic consumption
    • Deshpande, R., Hoyer, W.D., & Donthu, N. (1986). The intensity of ethnic affiliations: A study of the sociology of Hispanic consumption. Journal of Consumer Research, 13, 214-220.
    • (1986) Journal of Consumer Research , vol.13 , pp. 214-220
    • Deshpande, R.1    Hoyer, W.D.2    Donthu, N.3
  • 20
    • 0036738975 scopus 로고    scopus 로고
    • Antecedents of B2C channel satisfaction and preference: Validating e-commerce metrics
    • Devaraj, S., Fan, M., & Kohli, R. (2002). Antecedents of B2C channel satisfaction and preference: Validating e-commerce metrics. Information Systems Research, 1-32.
    • (2002) Information Systems Research , pp. 1-32
    • Devaraj, S.1    Fan, M.2    Kohli, R.3
  • 21
    • 0032398736 scopus 로고    scopus 로고
    • Understanding the influence of national culture on the development of trust
    • Doney, P.M., Cannon, J.P., & Mullen, M.R. (1998). Understanding the influence of national culture on the development of trust. Academy of Management Review, 25(3), 601-620.
    • (1998) Academy of Management Review , vol.25 , Issue.3 , pp. 601-620
    • Doney, P.M.1    Cannon, J.P.2    Mullen, M.R.3
  • 22
    • 21144460839 scopus 로고
    • Assessing cross-national applicability of consumer behavior models: A model of attitude toward advertising in general
    • Durvasula, S., Andrews, C.J., Lysonski, S., & Netemeyer, R.G. (1993). Assessing cross-national applicability of consumer behavior models: A model of attitude toward advertising in general. Journal of Consumer Research, 19, 626-636.
    • (1993) Journal of Consumer Research , vol.19 , pp. 626-636
    • Durvasula, S.1    Andrews, C.J.2    Lysonski, S.3    Netemeyer, R.G.4
  • 24
    • 10044262492 scopus 로고    scopus 로고
    • The role of culture in interface acceptance
    • Howard, Hammond, & Lindegaard (Eds.). London: Chapman and Hall
    • Evers, V. & Day, D. (1997). The role of culture in interface acceptance. In Howard, Hammond, & Lindegaard (Eds.), Human computer interaction. London: Chapman and Hall.
    • (1997) Human Computer Interaction
    • Evers, V.1    Day, D.2
  • 27
    • 0001995965 scopus 로고    scopus 로고
    • Credibility and computing technology
    • Fogg, B.J. & Tseng, S. (1999). Credibility and computing technology. Communications of the ACM, 14(5), 39-87.
    • (1999) Communications of the ACM , vol.14 , Issue.5 , pp. 39-87
    • Fogg, B.J.1    Tseng, S.2
  • 29
    • 85039371465 scopus 로고    scopus 로고
    • Retrieved on February 27, 2004
    • Global Reach Online Statistics. (2004). Retrieved on February 27, 2004, from http://www.global-reach.biz/globstats/index.php3
    • (2004) Global Reach Online Statistics , pp. 3
  • 32
    • 0037501408 scopus 로고    scopus 로고
    • The influence of Internet retailing factors on price expectations
    • Grewal, G., Munger, J.L., Iyer, G.R., & Levy, J. (2003). The influence of Internet retailing factors on price expectations. Psychology and Marketing, 20(6), 477-493.
    • (2003) Psychology and Marketing , vol.20 , Issue.6 , pp. 477-493
    • Grewal, G.1    Munger, J.L.2    Iyer, G.R.3    Levy, J.4
  • 33
    • 0030487126 scopus 로고    scopus 로고
    • Marketing in hypermedia computer-mediated environments: Conceptual foundations
    • Huffman, D.L. & Novak, T.P. (1996). Marketing in hypermedia computer-mediated environments: Conceptual foundations. Journal of Marketing, 60, 50-68.
    • (1996) Journal of Marketing , vol.60 , pp. 50-68
    • Huffman, D.L.1    Novak, T.P.2
  • 35
    • 0040756396 scopus 로고    scopus 로고
    • Customer participation in creating site brand loyalty
    • Holland, J. & Baker, S.M. (2001). Customer participation in creating site brand loyalty. Journal of Interactive Marketing, 15(4), 34-45.
    • (2001) Journal of Interactive Marketing , vol.15 , Issue.4 , pp. 34-45
    • Holland, J.1    Baker, S.M.2
  • 39
  • 40
  • 41
    • 0008308558 scopus 로고    scopus 로고
    • Trust, cooperation and social risk: A cross-cultural comparison
    • Kim, Y.H. & Son, J. (1998). Trust, cooperation and social risk: A cross-cultural comparison. Korean Journal, 38, 131-153.
    • (1998) Korean Journal , vol.38 , pp. 131-153
    • Kim, Y.H.1    Son, J.2
  • 42
    • 0036015968 scopus 로고    scopus 로고
    • Applying the technology acceptance model and flow theory to online consumer behavior
    • Koufaris, M. (2002). Applying the technology acceptance model and flow theory to online consumer behavior. Information Systems Research, 13(2), 205-223.
    • (2002) Information Systems Research , vol.13 , Issue.2 , pp. 205-223
    • Koufaris, M.1
  • 43
    • 7544233217 scopus 로고    scopus 로고
    • Culturally correct site design
    • Lagon, O. (2000). Culturally correct site design. Web Techniques, 5(9), 49-51.
    • (2000) Web Techniques , vol.5 , Issue.9 , pp. 49-51
    • Lagon, O.1
  • 44
    • 0002695530 scopus 로고
    • Trust in relationships: A model of development and decline
    • B.B. Bunker, & J.Z. Rubin (Eds). San Francisco: Jossey Bass
    • Lewicki, R. & Bunker, B. (1995). Trust in relationships: A model of development and decline. In B.B. Bunker, & J.Z. Rubin (Eds), Conflict, cooperation, and justice (pp. 133-173). San Francisco: Jossey Bass.
    • (1995) Conflict, Cooperation, and Justice , pp. 133-173
    • Lewicki, R.1    Bunker, B.2
  • 45
    • 84963063075 scopus 로고
    • Trust as a social reality
    • Lewis, D.J. & Weigert, A. (1985). Trust as a social reality. Social Forces, 63, 967-985.
    • (1985) Social Forces , vol.63 , pp. 967-985
    • Lewis, D.J.1    Weigert, A.2
  • 46
    • 0005569346 scopus 로고    scopus 로고
    • Internet retail store design: How the user interface influences traffic and sales
    • Lohse, G. & Spiller, P. (1999). Internet retail store design: How the user interface influences traffic and sales. Journal of Computational Mediated Communication, 5.
    • (1999) Journal of Computational Mediated Communication , pp. 5
    • Lohse, G.1    Spiller, P.2
  • 47
    • 0344530892 scopus 로고    scopus 로고
    • American and Taiwanese perceptions concerning privacy, trust, and behavioral intentions in electronic commerce
    • Lui, C., Marchewka, J, & Ku, C. (2004). American and Taiwanese perceptions concerning privacy, trust, and behavioral intentions in electronic commerce. Journal of Global Information Management, 12(1), 18-40.
    • (2004) Journal of Global Information Management , vol.12 , Issue.1 , pp. 18-40
    • Lui, C.1    Marchewka, J.2    Ku, C.3
  • 48
    • 0002930032 scopus 로고    scopus 로고
    • Cultural dimensions and global Web user interface design
    • Marcus, A. & Gould, E.W. (2000). Cultural dimensions and global Web user interface design. Interactions. (pp. 33-46).
    • (2000) Interactions , pp. 33-46
    • Marcus, A.1    Gould, E.W.2
  • 51
    • 0036737236 scopus 로고    scopus 로고
    • Developing and validating trust measures for e-commerce: An integrative typology
    • McKnight, D.H., Choudhury, V.C., & Kacmar, C. (2002). Developing and validating trust measures for e-commerce: An integrative typology. Information Management Research, 13(3), 334-359.
    • (2002) Information Management Research , vol.13 , Issue.3 , pp. 334-359
    • McKnight, D.H.1    Choudhury, V.C.2    Kacmar, C.3
  • 53
    • 0039656230 scopus 로고
    • Factors affecting trust in market research relationships
    • Moorman, C, Deshpandé, R., & Zaltman, G. (1993). Factors affecting trust in market research relationships. Journal of Marketing, 57, 81-101.
    • (1993) Journal of Marketing , vol.57 , pp. 81-101
    • Moorman, C.1    Deshpandé, R.2    Zaltman, G.3
  • 54
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.M. & Hunt, S.D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20-38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 56
    • 0036459054 scopus 로고    scopus 로고
    • A content analysis of multinationals' Web communication strategies: Cross-cultural research framework and pre-testing
    • Okayazaki, S. & Rivas, J.A. (2002). A content analysis of multinationals' Web communication strategies: Cross-cultural research framework and pre-testing. Internet Research: Electronic Networking Applications and Policy, 12(5), 380-390.
    • (2002) Internet Research: Electronic Networking Applications and Policy , vol.12 , Issue.5 , pp. 380-390
    • Okayazaki, S.1    Rivas, J.A.2
  • 57
    • 0003333609 scopus 로고    scopus 로고
    • The role of intermediaries in the development of trust on the WWW: The use and prominence of trusted third parties and privacy statements
    • Palmer, J.W., Bailey, J.P., Faraj, S., & Smith, R.H. (2000). The role of intermediaries in the development of trust on the WWW: The use and prominence of trusted third parties and privacy statements. Journal of Computer Mediated Communication 5(3).
    • (2000) Journal of Computer Mediated Communication , vol.5 , Issue.3
    • Palmer, J.W.1    Bailey, J.P.2    Faraj, S.3    Smith, R.H.4
  • 58
    • 84965454744 scopus 로고
    • Social dilemma behaviour of individuals from highly individualist and collectivist cultures
    • Parks, C.D. & Vu, A.D. (1994). Social dilemma behaviour of individuals from highly individualist and collectivist cultures. Journal of Conflict Resolution, 38(4), 708-718.
    • (1994) Journal of Conflict Resolution , vol.38 , Issue.4 , pp. 708-718
    • Parks, C.D.1    Vu, A.D.2
  • 59
  • 60
    • 0345014259 scopus 로고    scopus 로고
    • E-loyalty: Your secret weapon on the Web
    • Reichheld, F.F. & Schefter, P. (2000). E-loyalty: Your secret weapon on the Web. Harvard Business Review, 78(4), 105-114.
    • (2000) Harvard Business Review , vol.78 , Issue.4 , pp. 105-114
    • Reichheld, F.F.1    Schefter, P.2
  • 61
    • 34547637688 scopus 로고    scopus 로고
    • Trust among strangers in Internet transactions: Empirical analysis of eBay reputation system
    • Baye (Ed.). London: Elsevier Science
    • Resnick, P. & Zechauser, R. (2002). Trust among strangers in Internet transactions: Empirical analysis of eBay reputation system. In Baye (Ed.), The economics of the Internet and e-commerce: Advances in applied economics (pp. 127-158). London: Elsevier Science.
    • (2002) The Economics of the Internet and e-commerce: Advances in Applied Economics , pp. 127-158
    • Resnick, P.1    Zechauser, R.2
  • 63
    • 84992955237 scopus 로고    scopus 로고
    • Antecedents and consequences of trust and satisfaction in buyer-seller relationships
    • Selnes, F. (1998). Antecedents and consequences of trust and satisfaction in buyer-seller relationships. European Journal of Marketing, 32, 305-322.
    • (1998) European Journal of Marketing , vol.32 , pp. 305-322
    • Selnes, F.1
  • 64
    • 7544227955 scopus 로고    scopus 로고
    • Including language in your global strategy for B2B e-commerce
    • Shannon, P. (2000). Including language in your global strategy for B2B e-commerce. World Trade, 13(9), 66-68.
    • (2000) World Trade , vol.13 , Issue.9 , pp. 66-68
    • Shannon, P.1
  • 65
    • 0010287852 scopus 로고    scopus 로고
    • The impact of culture and gender on Web sites: An empirical study
    • Simon, S.J. (2001). The impact of culture and gender on Web sites: An empirical study. The Data Base for Advances in Information Systems, 52(1), 18-37.
    • (2001) The Data Base for Advances in Information Systems , vol.52 , Issue.1 , pp. 18-37
    • Simon, S.J.1
  • 66
    • 0042475407 scopus 로고    scopus 로고
    • Cultural adaptation on the Web: A study of American companies' domestic and Chinese Websites
    • Singh, N., Xhao, H., & Hu, X. (2003). Cultural adaptation on the Web: A study of American companies' domestic and Chinese Websites. Journal of Global Information Management, 11(3), 63-80.
    • (2003) Journal of Global Information Management , vol.11 , Issue.3 , pp. 63-80
    • Singh, N.1    Xhao, H.2    Hu, X.3
  • 67
    • 0036257968 scopus 로고    scopus 로고
    • Customer loyalty in e-commerce: An exploration of its antecedents
    • Srinivasan, S.S., Anderson, R., & Ponnavolu, K. (2002). Customer loyalty in e-commerce: An exploration of its antecedents. Journal of Retailing, 75, 41-50.
    • (2002) Journal of Retailing , vol.75 , pp. 41-50
    • Srinivasan, S.S.1    Anderson, R.2    Ponnavolu, K.3
  • 68
    • 0035757852 scopus 로고    scopus 로고
    • Building a culturally-competent corporate Web site: An explanatory study of cultural markers in multilingual Web design
    • October 21-24
    • Sun, H. (2001). Building a culturally-competent corporate Web site: An explanatory study of cultural markers in multilingual Web design. In Proceedings of SIGDOC'01, October 21-24 (pp. 95-102).
    • (2001) Proceedings of SIGDOC'01 , pp. 95-102
    • Sun, H.1
  • 69
    • 0000482433 scopus 로고    scopus 로고
    • E-satisfaction: An initial examination
    • Szymanski, D.A., & Hise, R.T. (2000). E-satisfaction: An initial examination. Journal of Retailing, 76(3), 309-322.
    • (2000) Journal of Retailing , vol.76 , Issue.3 , pp. 309-322
    • Szymanski, D.A.1    Hise, R.T.2
  • 71
    • 0024836768 scopus 로고
    • Cross-cultural studies of individualism and collectivism
    • Triandis, H.C (1990). Cross-cultural studies of individualism and collectivism, Nebraska Symposium, on Motivation, 37, 41-133.
    • (1990) Nebraska Symposium, on Motivation , vol.37 , pp. 41-133
    • Triandis, H.C.1
  • 72
    • 11944250251 scopus 로고    scopus 로고
    • Placing trust at the center of your Internet strategy
    • Urban, G.L., Sultan, F., & Quails, W.J. (2000). Placing trust at the center of your Internet strategy. Sloan Management Review, (pp. 39-48).
    • (2000) Sloan Management Review , pp. 39-48
    • Urban, G.L.1    Sultan, F.2    Quails, W.J.3
  • 74
    • 84894409270 scopus 로고
    • Ethnic migration, assimilation, and consumption
    • Wallendorf, M. & Reilly, M.D. (1983). Ethnic migration, assimilation, and consumption. Journal of Consumer Research, 10, 292-302.
    • (1983) Journal of Consumer Research , vol.10 , pp. 292-302
    • Wallendorf, M.1    Reilly, M.D.2
  • 75
    • 0032154218 scopus 로고    scopus 로고
    • Cross-cultural differences in risk perception, but cross-cultural similarities in attitudes towards perceived risk
    • Weber, E.U. & Hsee, C. (1998). Cross-cultural differences in risk perception, but cross-cultural similarities in attitudes towards perceived risk. Management Science, 44, 1205-1217.
    • (1998) Management Science , vol.44 , pp. 1205-1217
    • Weber, E.U.1    Hsee, C.2
  • 76
    • 21844511690 scopus 로고
    • Trust and commitment in the United States and Japan
    • Yamagishi, T. & Yamagishi, J. (1994). Trust and commitment in the United States and Japan. Motivation and Emotion, 18, 129-165.
    • (1994) Motivation and Emotion , vol.18 , pp. 129-165
    • Yamagishi, T.1    Yamagishi, J.2
  • 77
    • 0038335685 scopus 로고    scopus 로고
    • The antecedents and consequences of trust in online-purchase decisions
    • Yoon, S-J. (2002). The antecedents and consequences of trust in online-purchase decisions. Journal of Interactive Marketing, 16(2), 47-63.
    • (2002) Journal of Interactive Marketing , vol.16 , Issue.2 , pp. 47-63
    • Yoon, S.-J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.