Evaluation of the university library service quality: Analysis through focus group interviews

Performance Measurement and Metrics

Volumn 6, Issue 3, 2005, Pages 183-193

  Satoh, Yoshinori ^a   Nagata, Haruki ^b   Kytömäki, Päivi ^c   Gerrard, Sarah ^d  

^a MIE UNIVERSITY   (Japan)

^b UNIVERSITY OF TSUKUBA   (Japan)

^c UNIVERSITY OF OULU   (Finland)

^d UNIVERSITY OF LONDON   (United Kingdom)

Author keywords

Customer services quality; Finland; Focus groups; Japan; United Kingdom; University libraries

Indexed keywords

EID: 29544444360     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040510636748     Document Type: Article

References (9)

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7. Satoh, Y. and Nagata, H. (2003b), "The dimensions constructing the evaluation of service quality in academic libraries", Journal of Japan Society for Information and Media Studies, Vol. 2, pp. 1-15 (in Japanese).
8. Vaughn, S., Schumm, J.S. and Sinagub, J. (1996), Focus Group Interviews in Education and Psychology, Sage Publications, Thousand Oaks, CA, p. 173.
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