Measuring service quality of a public university library in Bangladesh using SERVQUAL

Performance Measurement and Metrics

Volumn 10, Issue 1, 2009, Pages 17-32

  Ahmed, S M Zabed ^a,b   Shoeb, Md Zahid Hossain ^c  

^a UNIVERSITY OF DHAKA   (Bangladesh)

^b THAMMASAT UNIVERSITY   (Thailand)

^c INDEPENDENT UNIVERSITY   (Bangladesh)

Author keywords

Bangladesh; Information services; Service quality assurance; SERVQUAL; University libraries

Indexed keywords

EID: 70350054359     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040910949666     Document Type: Article

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