Measuring service quality in an academic library: An Indian case study

Library Review

Volumn 56, Issue 3, 2007, Pages 234-243

  Sahu, Ashok Kumar ^a  

^a Institute for International Management and Technology   (India)

Author keywords

Academic libraries; Quality management; Service quality; SERVQUAL

Indexed keywords

EID: 34247104534     PISSN: 00242535     EISSN: None     Source Type: Journal    
DOI: 10.1108/00242530710736019     Document Type: Article

References (12)

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9. Rajan, N.V. and Ravi, B. (2001), "Total quality in libraries: The reality", in Dhawan, S.M. (Ed.), Quest for Quality, Indian Library Association, New Delhi, pp. 49-154.
10. Sharma, J.C. (2001), "Total quality management in library and information services", in Dhawan, S.M. (Ed.), Quest for Quality, Indian Library Association, New Delhi, pp. 166-71.
11. Thapisa, A.P.N. and Gamini, V. (1999), "Perceptions of quality service at the university of Botswana library: What nova says", Library Management, Vol. 20 No. 7, pp. 373-383.
12. Walmiki, R.H. (2001), "Total quality management in librarianship", in Dhawan, S.M. (Ed.), Quest for Quality, Indian Library Association, New Delhi, pp. 155-60.