The dimensions that construct the evaluation of service quality in academic libraries

Performance Measurement and Metrics

Volumn 5, Issue 2, 2004, Pages 53-65

  Nagata, Haruki ^a   Satoh, Yoshinori ^b   Gerrard, Sarah ^c   Kytömäki, Päivi ^d  

^a UNIVERSITY OF TSUKUBA   (Japan)

^b Yonezawa Women's Junior College   (Japan)

^c UNIVERSITY OF LONDON   (United Kingdom)

^d UNIVERSITY OF OULU   (Finland)

Author keywords

Performance measures; SERVQUAL; University libraries

Indexed keywords

EID: 84993028855     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040410546073     Document Type: Article

References (20)

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