-
1
-
-
33746381630
-
The impact of health plan delivery system organization on clinical quality and patient satisfaction
-
10.1111/j.1475-6773.2006.00529.x 16899002
-
The impact of health plan delivery system organization on clinical quality and patient satisfaction. Gillies RR, Chenok KE, Shortell SM, Pawlson G, Wimbush JJ, Health Serv Res 2006 41 1181 1199 10.1111/j.1475-6773.2006.00529.x 16899002
-
(2006)
Health Serv Res
, vol.41
, pp. 1181-1199
-
-
Gillies, R.R.1
Chenok, K.E.2
Shortell, S.M.3
Pawlson, G.4
Wimbush, J.J.5
-
2
-
-
33646356727
-
Challenges to implementing and sustaining comprehensive mental health service programs
-
10.1177/0163278706287345 23277943
-
Challenges to implementing and sustaining comprehensive mental health service programs. Gold PB, Glynn SM, Mueser KT, Evalution & the Health Professions 2006 29 195 218 10.1177/0163278706287345 23277943
-
(2006)
Evalution & the Health Professions
, vol.29
, pp. 195-218
-
-
Gold, P.B.1
Glynn, S.M.2
Mueser, K.T.3
-
3
-
-
43149122916
-
An assessment of technology-based service encounters & network security on the e-health care systems of medical centers in Taiwan
-
10.1186/1472-6963-8-87 18419820
-
An assessment of technology-based service encounters & network security on the e-health care systems of medical centers in Taiwan. Chang HH, Chang CS, BMC Health Serv Res 2008 8 87 10.1186/1472-6963-8-87 18419820
-
(2008)
BMC Health Serv Res
, vol.8
, pp. 87
-
-
Chang, H.H.1
Chang, C.S.2
-
4
-
-
26644465516
-
Impact of generalist care managers on patients with diabetes
-
10.1111/j.1475-6773.2005.00423.x 16174140
-
Impact of generalist care managers on patients with diabetes. Dorr DA, Wilcox A, Donnelly SM, Burns L, Clayton PD, Health Serv Res 2005 40 1400 1421 10.1111/j.1475-6773.2005.00423.x 16174140
-
(2005)
Health Serv Res
, vol.40
, pp. 1400-1421
-
-
Dorr, D.A.1
Wilcox, A.2
Donnelly, S.M.3
Burns, L.4
Clayton, P.D.5
-
5
-
-
33846444015
-
Clinical practice guideline implementation strategy patterns in veterans affairs primary care clinics
-
10.1111/j.1475-6773.2006.00610.x 17355583
-
Clinical practice guideline implementation strategy patterns in veterans affairs primary care clinics. Hysong SJ, Best RG, Pugh JA, Health Serv Res 2007 42 84 103 10.1111/j.1475-6773.2006.00610.x 17355583
-
(2007)
Health Serv Res
, vol.42
, pp. 84-103
-
-
Hysong, S.J.1
Best, R.G.2
Pugh, J.A.3
-
6
-
-
13444266293
-
Chicago symphony orchestra operational, economic and mission elements in not-for-profit organizations
-
10.1016/j.jom.2004.07.008
-
Chicago symphony orchestra operational, economic and mission elements in not-for-profit organizations. Olson JR, Belohlav JA, Boyer KK, J Oper Manage 2005 23 125 142 10.1016/j.jom.2004.07.008
-
(2005)
J Oper Manage
, vol.23
, pp. 125-142
-
-
Olson, J.R.1
Belohlav, J.A.2
Boyer, K.K.3
-
7
-
-
33644890223
-
Breast cancer in limited-resource countries: Health care systems and public policy
-
10.1111/j.1075-122X.2006.00203.x
-
Breast cancer in limited-resource countries: Health care systems and public policy. Anderson BO, Yip CH, Ramsey SD, Bengoa R, Braun S, Fitch M, Groot M, Sancho-Garnier H, Tsu VD, Breast J 2006 12 54 69 10.1111/j.1075-122X.2006. 00203.x
-
(2006)
Breast J
, vol.12
, pp. 54-69
-
-
Anderson, B.O.1
Yip, C.H.2
Ramsey, S.D.3
Bengoa, R.4
Braun, S.5
Fitch, M.6
Groot, M.7
Sancho-Garnier, H.8
Tsu, V.D.9
-
8
-
-
33750627680
-
How technology advances influence business research and marketing strategy
-
10.1016/j.jbusres.2006.08.002
-
How technology advances influence business research and marketing strategy. Rust RT, Espinoza F, J Bus Res 2006 59 1072 1078 10.1016/j.jbusres. 2006.08.002
-
(2006)
J Bus Res
, vol.59
, pp. 1072-1078
-
-
Rust, R.T.1
Espinoza, F.2
-
9
-
-
72249114849
-
Information Systems Success: The Quest for the Dependent Variable
-
10.1287/isre.3.1.60
-
Information Systems Success: The Quest for the Dependent Variable. DeLone WH, McLean RE, Inf Syst Res 1992 3 60 93 10.1287/isre.3.1.60
-
(1992)
Inf Syst Res
, vol.3
, pp. 60-93
-
-
Delone, W.H.1
McLean, R.E.2
-
10
-
-
0037368865
-
The DeLone and McLean model of information systems success: A ten-year update
-
The DeLone and McLean model of information systems success: a ten-year update. DeLone WH, McLean RE, J Manage Inf Syst 2003 19 9 30
-
(2003)
J Manage Inf Syst
, vol.19
, pp. 9-30
-
-
Delone, W.H.1
McLean, R.E.2
-
11
-
-
84855176034
-
Use of a health information exchange system in the emergency care of children
-
10.1186/1472-6947-11-78 22208182
-
Use of a health information exchange system in the emergency care of children. Vest JR, Jasperson JS, Zhao H, Gamm LD, Ohsfeldt RL, BMC Med Inform Decis Mak 2011 11 78 10.1186/1472-6947-11-78 22208182
-
(2011)
BMC Med Inform Decis Mak
, vol.11
, pp. 78
-
-
Vest, J.R.1
Jasperson, J.S.2
Zhao, H.3
Gamm, L.D.4
Ohsfeldt, R.L.5
-
12
-
-
0036699842
-
Measuring web-based service quality
-
10.1080/0954412022000002072
-
Measuring web-based service quality. Li YN, Tan KC, Xie M, Total Qual Manage 2002 13 685 700 10.1080/0954412022000002072
-
(2002)
Total Qual Manage
, vol.13
, pp. 685-700
-
-
Li, Y.N.1
Tan, K.C.2
Xie, M.3
-
13
-
-
84863236422
-
The impact of high-performance work systems in the health-care industry: Employee reactions, service quality, customer satisfaction, and customer loyalty
-
10.1080/02642069.2010.545397
-
The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty. Lee SM, Lee D, Kang CY, Serv Ind J 2012 32 17 36 10.1080/02642069.2010. 545397
-
(2012)
Serv Ind J
, vol.32
, pp. 17-36
-
-
Lee, S.M.1
Lee, D.2
Kang, C.Y.3
-
14
-
-
0036737350
-
The measurement of web-customer satisfaction: An expectation and disconfirmation approach
-
10.1287/isre.13.3.296.76
-
The measurement of web-customer satisfaction: an expectation and disconfirmation approach. McKinney V, Yoon K, Zahedi F, Inf Syst Res 2002 13 296 315 10.1287/isre.13.3.296.76
-
(2002)
Inf Syst Res
, vol.13
, pp. 296-315
-
-
McKinney, V.1
Yoon, K.2
Zahedi, F.3
-
15
-
-
84986104219
-
Differentiating between service quality and relationship quality in cyberspace
-
10.1108/09604520310476481
-
Differentiating between service quality and relationship quality in cyberspace. Keating B, Rugimbana R, Quazi A, Manage Serv Qual 2003 13 217 232 10.1108/09604520310476481
-
(2003)
Manage Serv Qual
, vol.13
, pp. 217-232
-
-
Keating, B.1
Rugimbana, R.2
Quazi, A.3
-
16
-
-
55249087535
-
Perceived usefulness, perceived ease of use, & user acceptance of information technology
-
10.2307/249008
-
Perceived usefulness, perceived ease of use, & user acceptance of information technology. Davis FD, MIS Quarterly 1989 13 319 340 10.2307/249008
-
(1989)
MIS Quarterly
, vol.13
, pp. 319-340
-
-
Davis, F.D.1
-
17
-
-
0043091975
-
Applying methodology to electronic medical record selection
-
10.1016/S1386-5056(03)00071-6 12909157
-
Applying methodology to electronic medical record selection. Holbrook A, Keshavjee K, Troyan S, Pray M, Ford PT, Int J Med Inform 2003 71 43 50 10.1016/S1386-5056(03)00071-6 12909157
-
(2003)
Int J Med Inform
, vol.71
, pp. 43-50
-
-
Holbrook, A.1
Keshavjee, K.2
Troyan, S.3
Pray, M.4
Ford, P.T.5
-
18
-
-
33845668948
-
The exploration of customer satisfaction model from a comprehensive perspective
-
10.1016/j.eswa.2006.04.021
-
The exploration of customer satisfaction model from a comprehensive perspective. Lin WB, Expert Syst Appl 2007 33 110 121 10.1016/j.eswa.2006.04.021
-
(2007)
Expert Syst Appl
, vol.33
, pp. 110-121
-
-
Lin, W.B.1
-
19
-
-
1242351131
-
Cooperating for service excellence in multichannel service systems: An empirical assessment
-
Cooperating for service excellence in multichannel service systems: an empirical assessment. Wiertz C, de Ruyter K, Keen C, Streukens S, J BusRes 2004 57 424 436
-
(2004)
J BusRes
, vol.57
, pp. 424-436
-
-
Wiertz, C.1
De Ruyter, K.2
Keen, C.3
Streukens, S.4
-
20
-
-
84936823933
-
User acceptance of computer technology: A comparison of two theoretical model
-
User acceptance of computer technology: a comparison of two theoretical model. Davis FD, Bagozzi RP, Warshaw PR, ManageSci 1989 35 982 1003
-
(1989)
ManageSci
, vol.35
, pp. 982-1003
-
-
Davis, F.D.1
Bagozzi, R.P.2
Warshaw, P.R.3
-
21
-
-
73549114871
-
Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior
-
10.1287/isre.2.3.173
-
Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior. Mathieson K, Inf Syst Res 1991 2 173 191 10.1287/isre.2.3.173
-
(1991)
Inf Syst Res
, vol.2
, pp. 173-191
-
-
Mathieson, K.1
-
22
-
-
0000703119
-
Assessing IT usage: The role of prior experience
-
10.2307/249633
-
Assessing IT usage: the role of prior experience. Taylor S, Todd PA, MIS Quarterly 1995 19 561 570 10.2307/249633
-
(1995)
MIS Quarterly
, vol.19
, pp. 561-570
-
-
Taylor, S.1
Todd, P.A.2
-
23
-
-
33744806377
-
An extended longitudinal study of the effects of a service guarantee
-
An extended longitudinal study of the effects of a service guarantee. Hays JM, Hill AV, Prod Oper Manage 2006 15 117 131
-
(2006)
Prod Oper Manage
, vol.15
, pp. 117-131
-
-
Hays, J.M.1
Hill, A.V.2
-
24
-
-
0010684784
-
Market-driven product and service design: Bridging the gap between customer needs, quality management and customer satisfaction
-
Market-driven product and service design: Bridging the gap between customer needs, quality management and customer satisfaction. Herrmann A, Huber F, Braunstein C, Int J Prod Economics 2000 66 76 77
-
(2000)
Int J Prod Economics
, vol.66
, pp. 76-77
-
-
Herrmann, A.1
Huber, F.2
Braunstein, C.3
-
25
-
-
33644500498
-
Quality of service provision assessment in the healthcare information and telecommunications infrastructures
-
10.1016/j.ijmedinf.2005.07.019 16137920
-
Quality of service provision assessment in the healthcare information and telecommunications infrastructures. Babulak E, Int J Med Inform 2006 75 246 252 10.1016/j.ijmedinf.2005.07.019 16137920
-
(2006)
Int J Med Inform
, vol.75
, pp. 246-252
-
-
Babulak, E.1
-
27
-
-
85088003773
-
The drivers of customer satisfaction and loyalty, cross-industry findings from Denmark
-
10.1080/09544120050008309
-
The drivers of customer satisfaction and loyalty, cross-industry findings from Denmark. Martensen A, Grønholdt L, Kristensen K, Total Qual Manage 2000 11 844 853 10.1080/09544120050008309
-
(2000)
Total Qual Manage
, vol.11
, pp. 844-853
-
-
Martensen, A.1
Grønholdt, L.2
Kristensen, K.3
-
28
-
-
79960353396
-
End-to-end performance of cooperative relaying in spectrum-sharing systems with quality of service requirements
-
End-to-end performance of cooperative relaying in spectrum-sharing systems with quality of service requirements. Asghari V, Aissa S, IEEE Transactions on Vehicular Technol 2011 60 2656 2668
-
(2011)
IEEE Transactions on Vehicular Technol
, vol.60
, pp. 2656-2668
-
-
Asghari, V.1
Aissa, S.2
-
29
-
-
8644240349
-
Estimation of the european customer satisfaction index: Maximum likelihood versus partial least squares
-
10.1080/1478336042000255604
-
Estimation of the european customer satisfaction index: maximum likelihood versus partial least squares. O'Loughlin C, Coenders G, Total Qual Manage & Bus Excellence 2004 15 1231 1255 10.1080/1478336042000255604
-
(2004)
Total Qual Manage & Bus Excellence
, vol.15
, pp. 1231-1255
-
-
O'Loughlin, C.1
Coenders, G.2
-
30
-
-
0036004587
-
Assessing the validity of IS success models: An empirical test and theoretical analysis
-
10.1287/isre.13.1.50.96
-
Assessing the validity of IS success models: an empirical test and theoretical analysis. Rai A, Lang SS, Welker RB, Inf Syst Res 2002 13 50 69 10.1287/isre.13.1.50.96
-
(2002)
Inf Syst Res
, vol.13
, pp. 50-69
-
-
Rai, A.1
Lang, S.S.2
Welker, R.B.3
-
31
-
-
0002408510
-
A conceptual model of service quality and its implication for future research
-
A conceptual model of service quality and its implication for future research. Parasuraman A, Zeithaml VA, Berry LL, J Marketing 1985 49 41 50
-
(1985)
J Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
32
-
-
0035546372
-
An empirical analysis of the antecedents of electronic commerce
-
10.1016/S0167-9236(01)00111-7
-
An empirical analysis of the antecedents of electronic commerce. Bhattacherjee A, Decsion Support Syst 2001 32 201 214 10.1016/S0167-9236(01) 00111-7
-
(2001)
Decsion Support Syst
, vol.32
, pp. 201-214
-
-
Bhattacherjee, A.1
-
33
-
-
0001312089
-
SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality
-
SERVQUAL: a multiple item scale for measuring consumer perceptions of service quality. Parasuraman A, Zeithmal VA, Berry LL, J Retailing 1988 64 13 40
-
(1988)
J Retailing
, vol.64
, pp. 13-40
-
-
Parasuraman, A.1
Zeithmal, V.A.2
Berry, L.L.3
-
35
-
-
53349142500
-
Service quality: A measure of information systems effectiveness
-
10.2307/249687
-
Service quality: a measure of information systems effectiveness. Pitt LE, Watson RT, Kavan CB, MIS Quarterly 1995 19 173 187 10.2307/249687
-
(1995)
MIS Quarterly
, vol.19
, pp. 173-187
-
-
Pitt, L.E.1
Watson, R.T.2
Kavan, C.B.3
-
36
-
-
85001578668
-
A comprehensive model for assessing the quality and productivity of the information systems function: Toward a theory for information systems assessment
-
A comprehensive model for assessing the quality and productivity of the information systems function: toward a theory for information systems assessment. Myers BL, Kappelman LA, Prybutok VR, Inf Res Manage J 1997 10 6 25
-
(1997)
Inf Res Manage J
, vol.10
, pp. 6-25
-
-
Myers, B.L.1
Kappelman, L.A.2
Prybutok, V.R.3
-
37
-
-
0000998647
-
Understanding information systems continuance: An expectation- confirmation model
-
10.2307/3250921
-
Understanding information systems continuance: an expectation- confirmation model. Bhattacherjee A, MIS Quaterly 2001 25 351 370 10.2307/3250921
-
(2001)
MIS Quaterly
, vol.25
, pp. 351-370
-
-
Bhattacherjee, A.1
-
38
-
-
23044517869
-
The impact of technology on the quality- value- loyalty chain: A research agenda
-
10.1177/0092070300281015
-
The impact of technology on the quality- value- loyalty chain: a research agenda. Parasuraman A, Grewal D, J Acad Marketing Sci 2000 28 168 174 10.1177/0092070300281015
-
(2000)
J Acad Marketing Sci
, vol.28
, pp. 168-174
-
-
Parasuraman, A.1
Grewal, D.2
-
39
-
-
0036447507
-
Moderated group chat: An empirical assessment of a new e-service encounter
-
10.1108/09564230210447959
-
Moderated group chat: An empirical assessment of a new e-service encounter. van Dolen WM, de Ruyter K, Int J Serv Ind manage 2002 13 496 511 10.1108/09564230210447959
-
(2002)
Int J Serv Ind Manage
, vol.13
, pp. 496-511
-
-
Van Dolen, W.M.1
De Ruyter, K.2
-
40
-
-
24644507226
-
Technology infusion in service encounters
-
10.1177/0092070300281013
-
Technology infusion in service encounters. Bitner MJ, Brown SW, Meuter ML, J Acad Marketing Sci 2000 28 138 149 10.1177/0092070300281013
-
(2000)
J Acad Marketing Sci
, vol.28
, pp. 138-149
-
-
Bitner, M.J.1
Brown, S.W.2
Meuter, M.L.3
-
42
-
-
0002991666
-
An examination of organization communication as a moderator of the relationship between job performance and job satisfaction
-
10.1177/002194369703400105
-
An examination of organization communication as a moderator of the relationship between job performance and job satisfaction. Pettit JD, Goris JR, Bobby CV, J Bus Commun 1997 34 81 98 10.1177/002194369703400105
-
(1997)
J Bus Commun
, vol.34
, pp. 81-98
-
-
Pettit, J.D.1
Goris, J.R.2
Bobby, C.V.3
-
45
-
-
84857254795
-
Work attitudes and intention to quit among workers in private child welfare agencies operating under performance-based contracts
-
10.1080/03643107.2011.564723
-
Work attitudes and intention to quit among workers in private child welfare agencies operating under performance-based contracts. Levy M, Poertner J, Lieberman A, Adm Soc Work 2012 36 175 188 10.1080/03643107.2011.564723
-
(2012)
Adm Soc Work
, vol.36
, pp. 175-188
-
-
Levy, M.1
Poertner, J.2
Lieberman, A.3
-
47
-
-
0037247661
-
Understanding consumer motivation and behavior related to self-scanning in retailing - Implications for strategy and research on technology-based self-service
-
10.1108/09564230310465994
-
Understanding consumer motivation and behavior related to self-scanning in retailing-Implications for strategy and research on technology-based self-service. Dabholkar PA, Bobbitt LM, Lee EJ, Int J Serv Ind Manage 2003 14 59 95 10.1108/09564230310465994
-
(2003)
Int J Serv Ind Manage
, vol.14
, pp. 59-95
-
-
Dabholkar, P.A.1
Bobbitt, L.M.2
Lee, E.J.3
-
49
-
-
84965779545
-
Identifying common methods variance with data collected from a single source: An unresolved sticky issue
-
Identifying common methods variance with data collected from a single source: an unresolved sticky issue. Avolio B, Yammarino FJ, Bass BM, J Manage 1991 17 571 587
-
(1991)
J Manage
, vol.17
, pp. 571-587
-
-
Avolio, B.1
Yammarino, F.J.2
Bass, B.M.3
-
52
-
-
51249177591
-
On the evaluation for structural equation models
-
10.1007/BF02723327
-
On the evaluation for structural equation models. Bagozzi RP, Yi Y, J Acad Marketing Sci 1988 16 74 94 10.1007/BF02723327
-
(1988)
J Acad Marketing Sci
, vol.16
, pp. 74-94
-
-
Bagozzi, R.P.1
Yi, Y.2
-
53
-
-
78650875166
-
Raising nurses' job satisfaction through patient-oriented perception and organizational citizenship behaviors
-
10.1097/NNR.0b013e3181e507dd 21160366
-
Raising nurses' job satisfaction through patient-oriented perception and organizational citizenship behaviors. Chang CS, Chen SY, Lan YT, Nurs Res 2011 60 40 46 10.1097/NNR.0b013e3181e507dd 21160366
-
(2011)
Nurs Res
, vol.60
, pp. 40-46
-
-
Chang, C.S.1
Chen, S.Y.2
Lan, Y.T.3
-
54
-
-
4243159210
-
Significance tests and goodness-of-fit in the analysis of covariance structures
-
Significance tests and goodness-of-fit in the analysis of covariance structures. Bentler PM, Bonnett DG, Psychol Bull 1980 88 588 606
-
(1980)
Psychol Bull
, vol.88
, pp. 588-606
-
-
Bentler, P.M.1
Bonnett, D.G.2
-
56
-
-
78650105923
-
Motivating nurses' organizational citizenship behaviors by customer-oriented perception for evidence-based practice
-
10.1111/j.1741-6787.2010.00188.x 20345521
-
Motivating nurses' organizational citizenship behaviors by customer-oriented perception for evidence-based practice. Chang CS, Chang HC, Worldviews Evid Based Nurs 2010 7 214 225 10.1111/j.1741-6787.2010.00188.x 20345521
-
(2010)
Worldviews Evid Based Nurs
, vol.7
, pp. 214-225
-
-
Chang, C.S.1
Chang, H.C.2
-
58
-
-
77955311891
-
Moderating effect of nurses' customer-oriented perception between organizational citizenship behaviors and satisfaction
-
10.1177/0193945909355995 20693338
-
Moderating effect of nurses' customer-oriented perception between organizational citizenship behaviors and satisfaction. Chang CS, Chang HC, West J Nurs Res 2010 32 628 643 10.1177/0193945909355995 20693338
-
(2010)
West J Nurs Res
, vol.32
, pp. 628-643
-
-
Chang, C.S.1
Chang, H.C.2
|