A normal copula model for the arrival process in a call center

International Transactions in Operational Research

Volumn 19, Issue 6, 2012, Pages 771-787

  Channouf, Nabil ^a   L'Ecuyer, Pierre ^a  

^a UNIVERSITÉ DE MONTRÉAL   (Canada)

Author keywords

Arrival process; Call center; Copula model; Correlation; Poisson process; Simulation

Indexed keywords

ARRIVAL PROCESS; ARRIVAL TIME; CALL CENTERS; COEFFICIENTS OF VARIATIONS; DATA SETS; GOODNESS OF FIT; MARGINAL DISTRIBUTION; MULTIVARIATE DISTRIBUTIONS; PARAMETRIC FORMS; POISSON PROCESS; PROBABILISTIC MODELS; SIMULATION; TIME LAG;

OPTICAL CORRELATION; POISSON DISTRIBUTION;

COMPUTER SIMULATION;

EID: 84867284718     PISSN: 09696016     EISSN: 14753995     Source Type: Journal    
DOI: 10.1111/j.1475-3995.2012.00845.x     Document Type: Article

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