|
|
Volumn 2, Issue , 1999, Pages 1640-1647
|
|
Call center simulation in Bell Canada
a
a
BELL CANADA
(Canada)
|
|
Author keywords
[No Author keywords available]
|
|
Indexed keywords
CHANNEL CAPACITY;
PARAMETER ESTIMATION;
QUEUEING THEORY;
SCHEDULING;
SYSTEMS ANALYSIS;
TELECOMMUNICATION SERVICES;
BELL CANADA;
CALL CENTERS;
DISCRETE EVENT SIMULATION;
ERLANG-C BASED ESTIMATION FORMULAS;
QUALITY OF SERVICE;
COMPUTER SIMULATION;
|
|
EID: 0033325680
PISSN: 02750708
EISSN: None
Source Type: Conference Proceeding
DOI: 10.1145/324898.325351 Document Type: Conference Paper |
|
Times cited : (26)
|
|
References (3)
|
