Performance measures for service systems with a random arrival rate

Proceedings - Winter Simulation Conference

Volumn 2005, Issue , 2005, Pages 566-575

  Steckley, Samuel G ^a   Henderson, Shane G ^a   Mehrotra, Vijay ^b  

^a Department of Obstetrics Gynecology   (United States)

^b SAN FRANCISCO STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

APPROXIMATION THEORY; COMPUTATION THEORY; CUSTOMER SATISFACTION; POISSON DISTRIBUTION; RANDOM PROCESSES;

CALL CENTER DATA; RANDOM ARRIVAL RATE; SERVICE SYSTEM; STOCHASTIC POISSON PROCESS;

PROFESSIONAL ASPECTS;

EID: 33846694324     PISSN: 08917736     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/WSC.2005.1574296     Document Type: Conference Paper

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