The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word-of-mouth

International Journal of Contemporary Hospitality Management

Volumn 24, Issue 7, 2012, Pages 991-1010

  Berezina, Katerina ^a   Cobanoglu, Cihan ^b   Miller, Brian L ^c   Kwansa, Francis A ^c  

^a UNIVERSITY OF FLORIDA   (United States)

^b UNIVERSITY OF SOUTH FLORIDA SARASOTA MANATEE   (United States)

^c UNIVERSITY OF DELAWARE   (United States)

Author keywords

Attitude surveys; Data security; Experimental design; Hotel; Information security breach; Payment Card Industry Data Security Standards (PCI DSS); Revisit intentions; Satisfaction; Service quality; Word of mouth

Indexed keywords

EID: 84867174608     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596111211258883     Document Type: Article

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