Managing disagreement in problem solving meeting talk

Journal of Pragmatics

Volumn 44, Issue 12, 2012, Pages 1565-1579

  Angouri, Jo ^a,b  

^a UNIVERSITY OF THE WEST OF ENGLAND   (United Kingdom)

^b NONE   (United Kingdom)

Author keywords

Disagreement; Meeting talk; Multinationals; Small medium enterprises

Indexed keywords

EID: 84866283821     PISSN: 03782166     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pragma.2012.06.010     Document Type: Article

References (93)

1. Amason Allen Distinguishing the effect of functional and dysfunctional conflict on strategic decision making: resolving a paradox for top management teams. Academy of Management Journal 1996, 39:123-148.
2. Amason Allen, Schweiger David Resolving the paradox of conflict, strategic decision making and organizational performance. International Journal of Conflict Management 1994, 5:239-253.
3. Angouri Jo Quantitative qualitative or both? Combining methods in linguistic research. Research Methods in Linguistics 2010, 29-49. Continuum, London. L. Litosseliti (Ed.).
4. Angouri, Jo, Angelidou, Evi. Managing the director's views; Personal and Professional identities in action. In: Mada, S., Saftoiu, R., Gheorghe, M. (Eds), Professional Communication Across Languages and Cultures. John Benjamins, Amsterdam, in press.
5. Angouri Jo, Bargiela-Chiappini Francesca 'So what problems bother you and you are not speeding up your work?' Problem solving talk at work. Discourse & Communication 2011, 5(3):209-229.
6. Angouri, Jo, Glynos, Jason, 2009. Managing cultural difference and struggle in the context of the multinational corporate workplace: solution or symptom. Working Papers in Ideology and Discourse Analysis, 26. Available from: http://www.essex.ac.uk/idaworld/paper261209.pdf.
7. Constructing Identities at Work 2011, Palgrave, Basingstoke. J. Angouri, M. Marra (Eds.).
8. Angouri Jo, Marra Meredith Corporate meetings as genre: a study of the role of the chair in corporate meeting talk. Text and Talk 2011, 30(6):615-636.
9. Angouri Jo, Tseliga Theodora 'You have no idea what you are talking about': from e-disagreement to e-impoliteness in two online fora. Journal of Politeness Research 2010, 6(1):57-82.
10. Asmuß Birte, Svennevig Jan Meeting talk - an introduction. Journal of Business Communication 2009, 46:3-22.
11. Atkinson Paul Medical discourse evidentiality and the construction of professional responsibility. Talk, Work and Institutional Order: Discourse in Medical, Mediation and Management Settings 1999, 75-109. Mouton de Gruyter, Berlin. S. Sarangi, C. Roberts (Eds.).
12. Bargiela-Chiappini Francesca, Harris Sandra Managing Language: The Discourse of Corporate Meetings 1997, John Benjamins, Amsterdam.
13. Bell Allan Language style as audience design. Language in Society 1984, 13:145-204.
14. Bono Joyce, Boles Terry L., Judge Timothy A., Lauver Kristy J. The role of personality in task and relationship conflict. Journal of Personality 2002, 70(3):311-344.
15. Impoliteness in Language: Studies on its Interplay with Power in Theory and Practice (Language, Power & Social Process) 2008, Mouton de Gruyter, Berlin. D. Bousfield, M.A. Locher (Eds.).
16. Brewer Neil, Mitchell Patricia, Weber Nathan Gender role, organizational status, and conflict management styles. The International Journal of Conflict Management 2002, 13(1):78-94.
17. Brown Penelope, Levinson Stephen Politeness: Some Universals in Language Usage 1987, Cambridge University Press, Cambridge.
18. Choi Kyoosang, Cho Bongsoon Competing hypotheses analyses of the associations between group task conflict and group relationship conflict. Journal of Organizational Behavior 2011, 32:1106-1126.
19. Cosier Richard, Schwenk Charles Agreement and thinking alike: ingredients for poor decisions. Executive 1990, 4(1):69-74.
20. Cyert Richard, Herbert Simon, Donald Trow Observation of a business decision. Journal of Business 1956, 29:237-248.
21. Daly Nicola, Holmes Janet, Newton Jonathan, Stubbe Maria Expletives as solidarity signals in FTAs on the factory floor. Journal of Pragmatics 2004, 36(5):945-964.
22. Dannerer Monika Negotiation in business meetings. Negotiation and Power in Dialogic Interaction 2001, 91-106. Benjamins, Amsterdam. E. Weigand, M. Dascal (Eds.).
23. Davies Bronwyn, Harré Rom Positioning: the discursive production of selves. Journal for the Theory of Social Behaviour 1990, 20(1):44-63.
24. De Dreu Carsten, Van de Vliert Evert Using Conflict in Organizations 1997, Sage, London.
25. De Dreu Carsten, Van Dierendonck Dirk, Dijkstra Maria Conflict at work and individual well-being. International Journal of Conflict Management 2004, 15(1):6-26.
26. De Jong Ton Problem-Solving Methodologies. Encyclopedia of Social Measurement 2005, Academic Press, San Diego, pp. 171-177.
27. Deetz Stanley Disciplinary power conflict suppression and human resource management. Studying Management Critically 2003, 23-45. Sage, London. M. Alvesson, H. Willmott (Eds.).
28. Dillon James T. Problem finding and solving. Journal of Creative Behavior 1982, 16:97-111.
29. Dwyer Judith The Business Communication Handbook 2003, Pearson Education, Frenchs Forest, N.S.W. 6th ed.
30. The Discourse of Business Negotiation 1995, Mouton de Gruyter, Berlin. K. Ehlich, J. Wagner (Eds.).
31. Fisher Aubrey Small Group Decision Making 1974, McGraw-Hill, New York.
32. Fleming Peter, Spicer André Contesting the Corporation: Struggle Power and Resistance in Organizations 2007, Cambridge University Press, Cambridge.
33. Francis David Negotiation decision making and formalism: the problem of form and substance in negotiation analysis. The Discourse of Business Negotiation 1995, 37-64. Mouton de Gruyter, Berlin. J. Wagner, K. Ehlich (Eds.).
34. Gee James Paul An Introduction to Discourse Analysis: Theory and Method 2005, Routledge, London.
35. Georgakopoulou Alexandra Narrative and identity management: discourse and social identities in a tale of tomorrow. Research on Language and Social Interaction 2002, 35:427-451.
36. Goffman Erving Replies and responses. Language in Society 1976, 5:257-313.
37. Goffman Erving Forms of Talk 1981, Blackwell, Oxford.
38. Grasso Floriana, Cawsey Alison, Jones Ray Dialectical argumentation to solve conflicts in advice giving: a case study in the promotion of health nutrition. International Journal of Human-Computer Studies 2000, 53:1077-1115.
39. Gruber Helmut Disagreeing sequential placement and internal structure of disagreements in conflict episodes. Text 1998, 18:467-503.
40. Gumperz John Interviewing in intercultural situations. Talk at Work 1992, 302-327. Cambridge University Press, Cambridge. P. Drew, J. Heritage (Eds.).
41. Haggith, Mandy, 1993. Disagreement in creative problem solving. AAAI Technical Report SS-93-01. Available from: http://www.aaai.org/Papers/Symposia/Spring/1993/SS-93-01/SS93-01-005.pdf.
42. Harré Rom, Moghaddam Fathali, Cairnie Tracey, Rothbart Daniel, Sabat Steven Recent advances in positioning theory. Theory and Psychology 2009, 19(1):5-31.
43. Hinds Pamela, Bailey Diane Out of sight, out of sync: understanding conflict in distributed teams. Organization Science 2003, 14:615-632.
44. Holmes Janet Gendered Talk at Work 2006, Blackwell, Oxford.
45. Holmes Janet, Marra Meredith Relational practice in the workplace: women's talk or gendered discourse?. Language in Society 2004, 33:377-398.
46. Holmes Janet, Stubbe Maria Power and Politeness in the Workplace 2003, Pearson Education, London, UK.
47. Jacobs Scott Messages, functional contexts and categories of fallacy: some dialectical and rhetorical considerations. Dialectic and Rhetoric. The Warp and Woof of Argumentation Analysis 2002, 119-130. Kluwer Academic Publishers, Dordrecht. F.H. van Eemeren, P. Houtlosser (Eds.).
48. Janis Irving Groupthink. Psychology Today 1971, 5(43-46):74-76.
49. Kakava, Christina, 1993. Negotiation of disagreement by Greeks in conversations and classroom discourse. Unpublished Ph.D. dissertation. Georgetown University, Washington, DC.
50. Kakava Christina Opposition in modern Greek discourse: cultural and contextual constraints. Journal of Pragmatics 2002, 34:1537-1568.
51. Kangasharju Helena Alignment in disagreement: forming oppositional alliances in committee meetings. Journal of Pragmatics 2002, 34:1447-1471.
52. Kennedy Kathleen, Pronin Emily When disagreement gets ugly: perceptions of bias and the escalation of conflict. Personality and Social Psychology Bulletin 2008, 34:833-848.
53. Kotthoff Helga Disagreement and concession in disputes: on the context sensitivity of preference structures. Language in Society 1993, 22:193-216.
54. Leech Geoffrey Principles of Pragmatics 1983, Longman, London.
55. Locher Miriam A. Power and Politeness in Action: Disagreements in Oral Communication 2004, Mouton de Gruyter, Berlin.
56. Locher Miriam A., Watts Richard J. Relational work and impoliteness: negotiating norms of linguistic behaviour. Impoliteness in Language. Studies on Its Interplay with Power in Theory and Practice 2008, 77-99. Mouton de Gruyter, Berlin. D. Bousfield, M.A. Locher (Eds.).
57. Massey Graham, Dawes Philip The antecedents and consequence of functional and dysfunctional conflict between Marketing Managers and Sales Managers. Industrial Marketing Management 2007, 36(8):1118-1129.
58. Matley Harry Employee relations in small firms. Employee Relations 1999, 21(3):285-295.
59. Middleton Howard Complex problem solving in a workplace setting. International Journal of Educational Research 2002, 37:67-84.
60. Mooney Ann C., Holahan Patricia, Amason Allen Don't take it personally: exploring cognitive conflict as a mediator of affective conflict. Journal of Management Studies 2007, 44(5):733-758.
61. Morris Michael, Keltner Dacher How emotions work: an analysis of the social functions of emotional expression in negotiations. Review of Organizational Behavior 2000, 22:1-50.
62. Mortensen Mark, Hinds Pamela Conflict and shared identity in geographically distributed teams. International Journal of Conflict Management 2001, 12(3):212-238.
63. Myers Greg Matters of Opinion: Talking About Public Issues 2004, Cambridge University Press, Cambridge.
64. Nelson Christian K. If it sounds too good to be true, it is: a Wittgensteinian approach to the conflict literature. Language & Communication 2001, 21:1-22.
65. Nevala Minna Keeping up appearances: facework in self and addressee-oriented person reference. Historical (Im)politeness 2010, 147-175. Peter Lang, Bern. J. Culpeper, D. Kadar (Eds.).
66. Pomerantz Anita Agreeing and disagreeing with assessments: some features of preferred/dispreferred turn shapes. Structure of Social Action: Studies in Conversation Analysis 1984, 57-101. Cambridge University Press, Cambridge. J.M. Atkinson, J. Heritage (Eds.).
67. Potter Jonathan Representing Reality: Discourse Rhetoric and Social Construction 1996, Sage, London.
68. Putnam Linda Challenging the assumptions of traditional approaches to negotiation. Negotiation Journal 1994, 10:337-346.
69. Rahim Afzalur A measure of styles of handling interpersonal conflict. Academy of Management Journal 1983, 26:368-376.
70. Rahim Afzalur Managing in Conflict Organizations 2011, Transaction Publishers, New Brunswick, NJ.
71. Reisigl Martin, Wodak Ruth Discourse and Discrimination 2001, Routledge, London.
72. Reiter-Palmon Roni, Illies Jody Leadership and creativity: understanding leadership from a creative problem-solving perspective. The Leadership Quarterly 2004, 15(1):55-77.
73. Rogelberg Steven, Scott Cliff, Kello John The science and fiction of meetings. MIT Sloan Management Review 2007, 48:18-21.
74. Samra-Fredericks Dalvir Managerial elites making rhetorical and linguistic " moves" for a moving (emotional) display. Human Relations 2004, 57(9):1103-1143.
75. Sarangi Srikant Intercultural or not? Beyond celebration of cultural differences in miscommunication analysis. Pragmatics 1994, 4(3):409-427.
76. Sarangi Srikant Discourse practitioners as a community of interprofessional practice: some insights from health communication research. Research and Practice in Professional Discourse 2002, 95-135. City University of Hong Kong Press, Hong Kong. C. Candlin (Ed.).
77. Schiffrin Deborah Jewish argument as sociability. Language in Society 1984, 13:311-335.
78. Schweiger David, Sandberg William, Ragan James Group approaches for improving strategic decision making: a comparative analysis of dialectical inquiry, devil's advocacy, and consensus approaches to strategic decision making. Academy of Management Journal 1986, 29:51-71.
79. Schwenk Charles Conflict in organizational decision making: an exploratory study of its effects in for-profit and not-for-profit organizations. Management Science 1990, 36:436-448.
80. Solomon Nicky Culture and difference in workplace learning. Understanding Learning at Work 1999, 119-131. Routledge, London. D. Boud, J. Garrick (Eds.).
81. Spence Laura Small firm accountability and integrity. Corporate Integrity and Accountability 2004, 115-128. Sage, London. G. Brenkert (Ed.).
82. Spencer-Oatey Helen (Im)Politeness, face and perceptions of rapport: unpackaging their bases and interrelationships. Journal of Politeness Research 2005, 1:95-119.
83. Streibel Barbara Manager's Guide to Effective Meetings 2002, McGraw-Hill Professional, New York.
84. Tannen Deborah New York Jewish conversational style. International Journal of the sociology of language 1981, 30:133-149.
85. Thomas Kenneth Conflict and conflict management. Handbook in Industrial and Organizational Psychology 1976, 889-935. Rand McNally, Chicago. M.D. Dunnette (Ed.).
86. Thomas Kenneth Conflict and conflict management: reflections and update. Journal of Organizational Behavior (1986-1998) 1992, 13(3):265-274.
87. Tjosvold Dean The conflict-positive organization: it depends upon us. Journal of Organizational Behavior 2008, 29:19-28.
88. Tjosvold Dean, Yu Zi-you, Wu Peiguan Empowering individuals for team innovation in China: conflict management and problem solving. Negotiation and Conflict Management Research 2009, 2(2):185-205.
89. Watts Richard Politeness 2003, Cambridge University Press, Cambridge.
90. Negotiation in Dialogic Interaction 2001, John Benjamins, Amsterdam. E. Weigand, M. Dascal (Eds.).
91. Wenger Etienne Communities of Practice: Learning Meaning and Identity 1998, Cambridge University Press, Cambridge.
92. Wodak Ruth, Kwon Winston, Clarke Ian Getting people on board: discursive leadership for consensus building in team meetings. Discourse and Society 2011, 22(5):592-644.
93. Young Louise, Daniel Kerr Affectual trust in the workplace. International Journal of Human Resource Management 2003, 14(1):139-155.