Knowledge exploration and exploitation: The impacts of psychological climate and knowledge management system access

Information Systems Research

Volumn 22, Issue 4, 2011, Pages 855-866

  Durcikova, Alexandra ^a   Fadel, Kelly J ^b   Butler, Brian S ^c   Galletta, Dennis F ^c  

^a UNIVERSITY OF ARIZONA   (United States)

^b UTAH STATE UNIVERSITY   (United States)

^c UNIVERSITY OF PITTSBURGH   (United States)

Author keywords

Exploitation; Exploration; Knowledge management systems; Psychological climate; Technical support

Indexed keywords

EID: 84865070463     PISSN: 10477047     EISSN: 15265536     Source Type: Journal    
DOI: 10.1287/isre.1100.0286     Document Type: Article

References (51)

1. Alavi, M., D. E. Leidner. 2001. Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quart. 25(1) 107-136.
2. Alavi, M., T. R. Kayworth, D. E. Leidner. 2005. An empirical examination of the influence of organizational culture on knowledge management practices. J. Management Inform. Systems 22(3) 191-224.
3. Amabile, T. M., R. Conti, H. Coon, J. Lazenby, M. Herron. 1996. Assessing the work environment for creativity. Acad. Management J. 39(5) 1154-1184.
4. Benner, M. J., M. L. Tushman. 2003. Exploitation, exploration, and process management: The productivity dilemma revisited. Acad. Management Rev. 28(2) 238-256.
5. Bock, G.-W., R. W. Zmud, Y.-G. Kim, J.-N. Lee. 2005. Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quart. 29(1) 87-111.
6. Bray, D. A., M. J. Prietula. 2007. Extending March's exploration and exploitation: Managing knowledge in turbulent environments. Internat. Conf. Inform. Systems, Association for Information Systems, Milwaukee.
7. Burke, R. J., T. Weir. 1978. Organizational climate and informal helping processes in work settings. J. Management 4(2) 91-105.
8. Cabrera, A., W. C. Collins, J. F. Salgado. 2006. Determinants of individual engagement in knowledge sharing. Internat. J. Human Resource Management 17(2) 245-264.
9. Carless, S. A. 2004. Does psychological empowerment mediate the relationship between psychological climate and job satisfaction? J. Bus. Psych. 18(4) 405-425.
10. Chen, C.-J., J.-W. Huang. 2007. How organizational climate and structure affect knowledge management-The social interaction perspective. Internat. J. Inform. Management 27(2) 104-118.
11. Cheney, P. H. 1984. Effects of individual characteristics, organizational factors and task characteristics on computer programmer productivity and job satisfaction. Inform. Management 7(4) 209-214.
12. D'Amato, A., M. J. Burke. 2008. Psychological and organizational climate research: Contrasting perspectives and research traditions. Eur. J. Work Organ. Psych. 17(1) 1-4.
13. Das, A. 2003. Knowledge and productivity in technical support work. Management Sci. 49(4) 416-431.
14. Davenport, T. H., P. Klahr. 1998. Managing customer support knowledge. Calif. Management Rev. 40(3) 195-208.
15. Edmonson, A. 1999. Psychological safety and learning behavior in work teams. Admin. Sci. Quart. 44(2) 350-383.
16. El Sawy, O. A., G. Bowles. 1997. Redesigning the customer support process for the electronic economy: Insights from storage dimensions. MIS Quart. 21(4) 457-483.
17. Fornell, C., D. Larcker. 1981. Evaluating structural equation models with unobservable variables and measurement error. J. Marketing Res. 18(2) 39-50.
18. Gold, A. H., A. Malhotra, A. H. Segars. 2001. Knowledge management: An organizational capabilities perspective. J. Management Inform. Systems 18(1) 185-214.
19. Goldstein, D. K., J. F. Rockart. 1984. An examination of work- related correlates of job satisfaction in programmer/analysts. MIS Quart. 8(2) 103-115.
20. Gray, P. H., A. Durcikova. 2005-2006. The role of knowledge repositories in technical support environments: Speed versus learning in user performance. J. Management Inform. Systems 22(3) 821-834.
21. Gray, P. H., D. B. Meister. 2006. Knowledge sourcing methods. Inform. Management 43(2) 142-156.
22. Gupta, A. K., K. G. Smith, C. E. Shalley. 2006. The interplay between exploration and exploitation. Acad. Management J. 49(4) 693-706.
23. Hayes, A. F. 2006. A primer on multilevel modeling. Human Comm. Res. 32(4) 385-410.
24. Hoegl, M., K. P. Parboteeah, C. L. Munson. 2003. Team-level antecedents of individuals' knowledge networks. Decision Sci. 34(4) 741-770.
25. Hox, J. 2002. Multilevel Analysis: Techniques and Applications. Lawrence Erlbaum Associates, Mahwah, NJ.
26. Igbaria, M., S. R. Siegel. 1992. The reasons for turnover of information systems personnel. Inform. Management 23(6) 321-330.
27. Jaccard, J. J., R. Turrisi. 2003. Interaction Effects in Multiple Regression, 2nd ed. Sage Publications, Thousand Oaks, CA.
28. James, L. R., C. C. Choi, C.-H. E. Ko, P. K. McNeil, M. K. Minton, M. A. Wright, K. Kwang-il. 2008. Organizational and psychological climate: A review of theory and research. Eur. J. Work Organ. Psych. 17(1) 5-32.
29. Janz, B. D., P. Prasarnphanich. 2003. Understanding the antecedents of effective knowledge management: The importance of a knowledge-centered culture. Decision Sci. 34(2) 351-384.
30. Joyce, W. F., J. W. J. Slocum. 1984. Collective climate: Agreement as a basis for defining aggregate climates in organizations. Acad. Management J. 27(4) 721.
31. Kane, G. C., M. Alavi. 2007. Information technology and organizational learning: An investigation of exploration and exploitation processes. Organ. Sci. 18(5) 796-812.
32. Kankanhalli, A., B. C. Y. Tan, K.-K. Wei. 2005. Understanding seeking from electronic knowledge repositories: An empirical study. J. Amer. Soc. Inform. Sci. Tech. 56(11) 1156-1166.
33. Koys, D. J., T. A. DeCotiis. 1991. Inductive measures of psychological climate. Human Relations 44(3) 265-285.
34. Levin, D. Z., R. Cross. 2004. The strength of weak ties you can trust: The mediating role of trust in effective knowledge transfer. Management Sci. 50(11) 1477-1490.
35. Lindell, M., D. Whitney. 2001. Accounting for common method variance in cross-sectional research designs. J. Appl. Psych. 86(1) 114-121.
36. Majchrzak, A., A. Malhotra, R. John. 2005. Perceived individual collaboration know-how development through information technology-enabled contextualization: Evidence from distributed teams. Inform. Systems Res. 16(1) 9-27.
37. March, J. G. 1991. Exploration and exploitation in organizational learning. Organ. Sci. 2(1) 71-87.
38. Markus, M. L. 2001. Toward a theory of knowledge reuse: Types of knowledge reuse situations and factors in reuse success. J. Management Inform. System 18(1) 57-93.
39. McKnight, D. H., B. Phillips, B. C. Hardgrave. 2009. Which reduces IT turnover intention the most: Workplace characteristics or job characteristics? Inform. Management 46 167-174.
40. Mom, T. J. M., F. A. J. Van Den Bosch, H. W. Volberda. 2007. Investigating managers' exploration and exploitation activities: The influence of top-down, bottom-up, and horizontal knowledge inflows. J. Management Stud. 44(6) 910-931.
41. Moore, G. C., I. Benbasat. 1991. Development of an instrument to measure the perceptions of adopting an information technology innovation. Inform. Systems Res. 2(3) 192-223.
42. Nonaka, I., N. Konno. 1998. The concept of "ba": Building a foundation for knowledge creation. Calif. Management Rev. 40(3) 40-54.
43. Nunnally, J. C. 1978. Psychometric Theory. McGraw-Hill, New York.
44. Ofek, E., M. Sarvary. 2001. Leveraging the customer base: Creating competitive advantage through knowledge management. Management Sci. 47(11) 1441-1456.
45. Parker, S. K., H. M. Williams, N. Turner. 2006. Modeling the antecedents of proactive behavior at work. J. Appl. Psych. 91(3) 636-652.
46. Parker, C. P., B. B. Baltes, S. A. Young, J. W. Huff, R. A. Altmann, H. A. Lacost, J. E. Roberts. 2003. Relationships between psychological climate perceptions and work outcomes: A metaanalytic review. J. Organ. Behav. 24(4) 389-416.
47. Pentland, B. T. 1992. Organizing moves in software-support hot lines. Admin. Sci. Quart. 37(4) 527-548.
48. Podsakoff, P. M., D. R. Dalton. 1987. Research methodology in organizational studies. J. Management 13(2) 419-441.
49. Preacher, K. J., A. F. Hayes. 2008. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behav. Res. Methods 40(3) 879-891.
50. Schneider, B. 2000. The psychological life of organizations. N. M. Ashkanasy, C. P. M. Wilderon, M. F. Petersom, eds. Handbook of Organizational Culture and Climate. Sage Publications, Thousand Oaks, CA, xvii-xxi.
51. Werts, C. E., R. L. Linn, K. G. Joreskog. 1974. Intraclass reliability estimates: Testing structural assumptions. Ed. Psych. Measurement 34(1) 25-33.