Information technology and organizational learning: An investigation of exploration and exploitation processes

Organization Science

Volumn 18, Issue 5, 2007, Pages 796-812

  Kane, Gerald C ^a   Alavi, Maryam ^b  

^a BOSTON COLLEGE   (United States)

^b EMORY UNIVERSITY   (United States)

Author keywords

Electronic communities of practice; Exploitation; Exploration; Groupware; Knowledge management; Knowledge portals; Knowledge repositories; Organizational learning; Simulation

Indexed keywords

EID: 59549105474     PISSN: 10477039     EISSN: 15265455     Source Type: Journal    
DOI: 10.1287/orsc.1070.0286     Document Type: Article

References (56)

1. Abernathy, W. J. 1978. The Productivity Dilemma. Johns Hopkins University Press, Baltimore, MD.
2. Ahuja, M. K., K. M. Carley. 1999. Network structure in virtual organizations. Organ. Sci. 10(6) 741-757.
3. Alavi, M., D. E. Leidner. 2001. Review: Knowledge management and knowledge management systems. Conceptual foundations and research issues. MIS Quart. 25(1) 107-136.
4. Alavi, M., T. R. Kayworth, D. E. Leidner. 2005. An empirical examination of the influence of organizational culture on knowledge management practices. J. Management Inform. Systems 22(3) 191-224.
5. Argote, L., B. McEvily, R. Reagans. 2003. Managing knowledge in organizations: An integrative framework and review of emerging themes. Management Sci. 49(4) 571-582.
6. Argyres, N. S. 1999. The impact of information technology on coordination: Evidence from the B-2 "Stealth" bomber. Organ. Sci. 10(2) 162-180.
7. Attewell, P. 1992. Technology diffusion and organizational learning: The case of business computing. Organ. Sci. 3(1) 1-19.
8. Benner, M. J. 2002. Process management and technological innovation: A longitudinal study of the photography and paint industries. Admin. Sci. Quart. 47(4) 676-706.
9. Borgatti, S., P. C. Foster. 2003. The network paradigm in organizational research: A review and typology. J. Management 29(6) 991-1013.
10. Burton, R. M., B. Obel. 1995. The validity of computational models in organization science: From model realism to purpose of the model. Comput. Math. Organ. Theory 1(1) 57-71.
11. Carley, K. 1992. Organizational learning and personnel turnover. Organ. Sci. 3(1) 20-46.
12. Carley, K. 1995. Computational and mathematical organization theory: Perspective and directions. Comput. Math. Organ. Theory 1(1) 39-56.
13. Carlile, P. R., E. S. Rebentisch. 2003. Into the black box: The knowledge transformation cycle. Management Sci. 49(9) 1180-1195.
14. Carlson, J. R., R. W. Zmud. 1999. Channel expansion theory and the experiential nature of media richness perceptions. Acad. Management J. 42(2) 153-170.
15. Chang, M. H., J. J. E. Harrington. 2005. Discovery and diffusion of knowledge in an endogenous social network. Amer. J. Soc. 110(4) 937-976.
16. Constant, D., L. Sproull, S. Kiesler. 1996. The kindness of strangers: The usefulness of electronic weak ties for technical advice. Organ. Sci. 7(2) 119-135.
17. Cross, R., L. Baird. 2000. Technology is not enough: Improving performance by building organizational memory. Sloan Management. Rev. 41(3) 69-78.
18. Dennis, A. R., J. F. George, L. M. Jessup, J. F. Nunamaker, D. R. Vogel. 1988. Information technology to support electronic meetings. MIS Quart. 12(4) 591-624.
19. El Sawy, O., G. Bowles. 1997. Redesigning the customer support process for the electronic economy: Insights from storage dimensions. MIS Quart. 21(4) 457-483.
20. Enriquez, J., G. P. Pisano, G. L. Bok. 2002. In vivo to in vitro to in silico: Coping with tidal waves of data at Biogen. Harvard Business School Case 9-602-122, Cambridge, MA, 1-30.
21. Fang, C., J. Lee, M. Schilling. 2006. Exploration and exploitation in complex networks: The influence of learning rates and interpersonal network structure. XII Organ. Sci. Winter Conf., Steamboat, CO.
22. Gar-field, M. J., N. J. Taylor, A. R. Dennis, J. W. Satzinger. 2001. Research report: Modifying paradigms: Individual differences, creativity techniques, and exposure to ideas in group idea generation. inform. Systems Res. 12(3) 322-333.
23. Gill, T. 1995. High tech hidebound: Case studies of information technologies that inhibited organizational learning. Accounting Management Inform. Tech. 5(1) 41-60.
24. Gongla, P., C. R. Rizzuto. 2001. Evolving communities of practice: IBM Global Services experience. IBM Systems J. 40(4) 842-862.
25. Goodman, P. S., E. D. Darr. 1998. Computer-aided systems and communities: Mechanisms for organizational learning in distributed environments. MIS Quart. 22(4) 417-440.
26. Grant, R. M. 1996. Toward a knowledge-based theory of the firm. Strategic Management J. 17 109-122.
27. Gray, P. H. 2001. A problem-solving perspective on knowledge management practices. Decision Support Systems 31(1) 87-102.
28. Griffith, T. L. 1999. Technology features as triggers for sensemaking. Acad. Management Rev. 24(3) 472-488.
29. Hansen, M. T., M. R. Haas. 2001. Competing for attention in knowledge markets: Electronic document dissemination in a management consulting company. Admin. Sci. Quart. 46(1) 1-28.
30. Hansen, M. T., N. Nohria, T. Tierney. 1999. What's your strategy for managing knowledge? Harvard Bus. Rev. 77(2) 106-115.
31. Huang, K. T. 1998. Capitalizing on intellectual assets. IBM Systems J. 37(4) 570-584.
32. Huber, G. P. 1991. Organizational learning: The contributing processes and the literatures. Organ. Sci. 2(1) 88-115.
33. Katila, R., G. Ahuja. 2002. Something old, something new: A longitudinal study of search behavior and new product introduction. Acad. Management J. 45(6) 1183-1194.
34. Larsson, R., L. Bengtsson, K. Henriksson, J. Sparks. 1998. The interorganizational learning dilemma: Collective knowledge development in strategic alliances. Organ. Sci. 9(3) 285-305.
35. Lee, J., H. Lee. 2003. Exploration and exploitation in the presence of network externalities. Management Sci. 49(4) 553-570.
36. Mack, R., Y. Ravin, R. J. Byrd. 2001. Knowledge portals and the emerging digital knowledge workplace. IBM Systems J. 40(4) 925-955.
37. March, J. G. 1991. Exploration and exploitation in organizational learning. Organ. Sci. 2(1) 71-87.
38. Miles, M. B., A. M. Huberman. 1994. Qualitative Data Analysis: An Expanded Sourcebook. Sage Publications, Thousand Oaks. CA.
39. Orlikowski, W. J. 1996. Improvising organizational transformation over time: A situated change perspective. Inform. Systems Res. 7(1)63-92.
40. Pentland, B. T. 1995. Information systems and organizational learning: The social epistemology of organizational knowledge systems. Accounting Management Inform. Tech. 5(1) 1-21.
41. Perry-Smith, J. E., C. E. Shalley. 2003. The social side of creativity: A static and dynamic social network perspective. Acad. Management Rev. 28(1) 89-106.
42. Prietula, M. J., H. S. Watson. 2000. Extending the Cyert-March duopoly model: Organizational and economic insights. Organ. Sci. 11(5) 565-585.
43. Prietula, M., K. Carley, L. Gasser. 1998. Simulating Organizations: Computational Models of Institutions and Groups. MIT Press, Cambridge, MA.
44. Robey, D., M.-C. Boudreau. 1999. Accounting for the contradictory organizational consequences of information technology: Theoretical directions and methodological implications. Inform. Systems Res. 10(2) 167-185.
45. Robey, D., M.-C. Boudreau, G. M. Rose. 2000. Information technology and organizational learning: A review and assessment of research. Accounting Management Inform. Tech. 10 125-155.
46. Rudolph, J. W., N. P. Repenning. 2002. Disaster dynamics: Understanding the role of quantity in organizational collapse. Admin. Sci. Quart. 47(1) 1-30.
47. Sambamurthy, V., M. Subramani. 2005. Special issue on information technologies and knowledge management. MIS Quart. 29(1) 1-7.
48. Sastry, M. A. 1997. Problems and paradoxes in a model of punctuated organizational change. Admin. Sci. Quart. 42(2) 237-275.
49. Siggelkow, N., J. W. Rivkin. 2005. Speed and search: Designing organizations for turbulence and complexity. Organ. Sci. 16(2) 101-122.
50. Smith, A. D., C. Zeithaml. 1996. Garbage cans and advancing hypercompetition: The creation and exploitation of new capabilities and strategic flexibility in two regional Bell operating companies. Organ. Sci. 7(4) 388-399.
51. Taber, C. S., R. J. Timpone. 1996. Computational Modeling. Sage Publications, Thousand Oaks, CA.
52. Teece, D. J., G. Pisano, A. Shuen. 1997. Dynamic capabilities and strategic management. Strategic Management J. 18(7) 509-533.
53. Vera, D., M. Crossan. 2003. Organizational learning and knowledge management: Toward an integrative framework. M. Easterby-Smith, M. Lyles, eds. The Blackwell Handbook of Knowledge Management and Organizational Learning. Blackwell Publishing, Oxford, UK, 122-141.
54. Vertegaal, R. 2003. Attentive user interfaces. Comm. ACM 46(3) 30-33.
55. Wasko, M. M., S. Faraj. 2005. Why should I share? Examining social capital and knowledge contribution in electronic networks of practice, MIS Quart. 29(1) 35-57.
56. Weick, K. E. 1992. The Social Psychology of Organizing. Addison-Wesley, Reading, MA.